Webbiquity

NOVEMBER 4, 2021

Every brand strives to meet the ever-changing needs of their customers. How does this customer perceive my brand? What types of strategies should I use to elevate the customer experience? The Growing Importance of Customer Experience (CX). Why Acquire New Customers? Image credit: Jon Tyson on Unsplash.

Acquisitions 264

Acquisitions WOMM Marketing & Strategy Word of Mouth 264

Sana Commerce

FEBRUARY 6, 2024

In the digital age, our love letters take the form of emails, and businesses are no strangers to expressing their affection for customers through this medium. In a B2B context, this allows your business to remind customers about frequently purchased products, boosting customer engagement and retention.

Loyalty 52

Loyalty Marketing Strategy Marketing & Strategy Ideal Customer Profiles 52

Marketing Insider Group

MARCH 30, 2021

All four brands mentioned above understand the importance of customer-centricity. Today, we’re covering several key strategies these four brands have been using for years. They know how to keep their focus on the customer and follow sound product marketing principles for success. What is a Product Marketing Strategy?

Marketing Strategy 363

Marketing Strategy Marketing & Strategy Product Top of Funnel 363

Martech

OCTOBER 4, 2023

In the past, customer loyalty was earned with a friendly smile at the corner store. Now, leveraging an omnichannel loyalty program is not just an advantage but a necessity. The transformation of customer loyalty in the age of omnichannel commerce can help your brand thrive by embracing this evolution.

Loyalty 120

Loyalty Touchpoints Mobile Marketing Interactive Marketing 120

Martech

JANUARY 23, 2024

It takes data and a solid ecommerce strategy to break through to book fans on digital channels. This year-round strategy translated into strong holiday sales during a successful ecommerce holiday season. So, the combination of those five elements is really resonating with our customers. Do I need to wait?’”

Loyalty 120

Loyalty eCommerce Buzz Paid Search Agency 120

Webbiquity

AUGUST 22, 2019

According to Forbes , it costs five times more to acquire a new customer than to retain an existing client. Understanding and fulfilling your existing customers’ expectations will help you build a loyal base of customers. Creating engaging experiences through marketing strategies will help to grow that base.

Marketing Strategy 246

Marketing Strategy Marketing & Strategy Loyalty Churn Rate 246

Martech

FEBRUARY 28, 2024

Retail brands must seamlessly mesh into and be present throughout the customer journey to remain useful to consumers. Consumers make purchase decisions largely based on their online research, not necessarily on product packaging, benefits or customer service. So, how can retailers apply this strategy? Get MarTech! In your inbox.

Trust Marketing 117

Trust Marketing Loyalty Ad Building Planning 117

Martech

FEBRUARY 8, 2023

As a marketer, one of your primary goals is to not only attract new customers but retain the ones you already have and entice them to buy from your business again and again. Offering a competitively priced product that customers want to purchase is a huge piece of the puzzle. But how do you convince those customers to stay with you?

Loyalty 107

Loyalty Lead Ranking Paid Search Agency Marketing & Strategy 107

Engagio

APRIL 12, 2024

What is customer retention and why is it important “It costs five times as much to attract a new customer than to keep an existing one.” Customer retention: the ability of a business to keep its existing customers. Happy and satisfied customers lead to loyalty and retention.

Marketing Management 62

Marketing Management Allocation Lead Ranking DemandBase 62

Martech

NOVEMBER 28, 2023

It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Ready to explore how personalized approaches can enhance customer loyalty in the hospitality sector?

Loyalty 109

Loyalty Marketing AI Ideal Customer Profiles Marketing Automation Services 109

Zoominfo

JULY 13, 2023

The sustained growth that can only come from retaining and expanding your customer base relies on sales reps who consistently build genuine relationships with customers. That work starts with determining where a customer is today, understanding where they’re going in the future, and seeing how you can help them bridge the gap.

Marketing & Strategy 130

Marketing & Strategy Cross-Selling Marketing Analytics Tools Work Management 130

SmartBug Media

FEBRUARY 1, 2024

In the fast-paced world of business, acquiring new customers is crucial—but retaining existing ones is equally important. A successful email marketing strategy includes post-purchase emails that drive engagement, revenue, loyalty, and, ultimately, customer retention. What Are Customer Retention Emails?

Loyalty 59

Loyalty Acquisitions Word of Mouth Cross-Selling 59

Marketing Insider Group

JANUARY 12, 2021

While content personalization isn’t easy, there are lots of opportunities to delight your customers with it. To provide content marketers with some guidance, we’ve gathered some great personalization strategies you’ll want to try. Content personalization is a way to build trust and loyalty with customers.

Marketing & Strategy 285

Marketing & Strategy Marketing Strategy Personalization Webinar Metrics 285

Martech

MAY 10, 2023

How do you measure the effectiveness of your loyalty management system? The Forrester Wave Loyalty Technology Solutions, Q1 2023 report is here with an answer. Gathering the industry’s most significant loyalty technology solution vendors , this report shows us which providers matter most. Let’s dive into it.

Work Management 102

Work Management Marketing Management Forrester Loyalty 102

Sprout Social

SEPTEMBER 14, 2023

But it’s all too easy to get so wrapped up in reaching and acquiring new customers that your current customer base gets left in the dust. This is where customer marketing comes in. Customer marketing is one of the most powerful ways you can forge and feed connections with your current audience base.

Marketing & Strategy 124

Marketing & Strategy Marketing Strategy Webinar Metrics Top of Funnel 124

Biznology

NOVEMBER 1, 2021

So, when you think about loyalty and retention in the B2B world, the loyalty is baked into the business model. Here are the loyalty marketing strategies that work best in B2B. Segment your customers by value and differentiate your treatment of them. Build, and deepen, your customer relationships.

Loyalty 104

Loyalty B2B Marketing Lock-In B2B 104

Marketing Insider Group

JANUARY 21, 2020

I’ve already explained why I predict 2020 will be the year of the customer. Successful marketing strategies in 2020 and beyond will focus on creating great customer experiences and building relationships with your audience. Knowing and understanding your customers is critical to the success of this strategy.

Marketing Strategy 319

Marketing Strategy Marketing & Strategy Ad Building Planning 319

Stevens & Tate

JUNE 9, 2023

Building lasting customer relationships is one of the key challenges affecting most companies in today’s business landscape. Many are now investing more into their customer touchpoints by visualizing the customer journey, boosting customer satisfaction, and providing a seamless experience before and after purchase.

Marketing & Strategy 79

Marketing & Strategy Marketing Automation Services Touchpoints Customer Satisfaction 79

CMSWire

FEBRUARY 21, 2024

What your customers have to say matters. How you can unlock brand growth with key customer advocacy strategies. Continue reading.

Loyalty 100

Loyalty Brand Identity Branding Promotion 100

Heinz Marketing

JUNE 20, 2023

The strategies that were effective yesterday may no longer yield results. One of the best ways we can gain traction today is by investing in our current customer base. Rather than spinning our wheels focusing only on net-new customers, we should tap into the potential of the customers we already have.

Webinar Metrics 109

Webinar Metrics Marketing & Strategy B2B Thought Leadership Word of Mouth 109

Zoominfo

SEPTEMBER 1, 2019

Why does a customer remain loyal to a particular brand? Businesses have posed the question of how to build and strengthen customer loyalty throughout history. The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace.

Loyalty 130

Loyalty Ad Building Zoominfo Budget Programs 130

SmartBug Media

MAY 15, 2023

We discussed personalized strategies during our recent Klaviyo SmartTake webinar. The three experts shared their strategies and techniques for using Klaviyo to retain customers throughout the customer journey. Retention marketing can help create a community of customers who are loyal to your brand.

Loyalty 97

Loyalty Ad Building Paid Search Agency Budget Programs 97

Vision Edge Marketing

OCTOBER 3, 2023

[link] Customers are the gold vein for every business. As such, businesses continuously embark on the exciting treasure hunt to find and keep customers. Unearthing the hidden treasures of customer acquisition and customer retention leads to growth and prosperity. And that’s the focus of this episode of What’s Your Edge?

Acquisitions 205

Acquisitions Lead Ranking Loyalty Lead Scoring 205

Vision Edge Marketing

APRIL 9, 2024

Customer Success! Coined in the early 2000s, it’s more than a buzzword—it’s the essence of customer-centricity. Because customer centricity isn’t just a growth strategy; it’s THE primary strategy for driving value and building lasting connections. In this episode What’s Your Edge?

Design 223

Design Terms and Conditions Work Management Customer Satisfaction 223

Salesforce Marketing Cloud

JANUARY 11, 2024

You have big goals for your business: growing revenue, increasing sales, attracting new customers, and building loyalty with existing ones. And that’s where an ecommerce strategy comes in. Your ecommerce strategy is your roadmap to success. What you’ll learn: What is an ecommerce strategy?

eCommerce 64

eCommerce Paid Content Marketing & Strategy Differentiation 64

Martech

DECEMBER 20, 2022

Creating a loyalty marketing strategy is critical to understanding that every customer is unique. Segmenting your customers is critical to your success. Segmenting your customers is critical to your success. But what is customer segmentation, why is it important and which segmentation models should be considered?

Lead Ranking 102

Lead Ranking Loyalty Segmentation Marketing AI 102

Adobe Experience Cloud Blog

JUNE 2, 2020

Challenging times provide opportunities for those who seek (and see) them — opportunities for companies to show their customers and the rest of the world that they are there to help when it matters most. This is where data analytics helps you see and think beyond the obvious and connect with your customers creatively, and with empathy.

Loyalty 174

Loyalty Personalization Ad Building Content 174

TrustRadius Marketing

OCTOBER 27, 2022

Effective customer engagement is essential for any business. Strong, positive engagement strategies can keep existing customers happy and help you attract new ones. We’ll explore the features and strategies your enterprise should consider for customer engagement. Customer Engagement Features for Enterprises.

Enterprise Management 96

Enterprise Management Digital Asset Management Marketing Budget Marketing Automation Services 96

SmartBug Media

AUGUST 21, 2023

Companies such as Starbucks, Sephora, Ulta, and North Face possess a level of customer loyalty unmatched even by much larger corporations. Ideally, you want to replicate these programs’ successes using your brand’s unique take on loyalty rewards. To develop a winning loyalty program, consider your what, why, and how.

Loyalty 52

Loyalty Budget Programs Lead Ranking Merchandising 52

Marketing Insider Group

MARCH 25, 2024

Neglect her, and your strategy is as good as checkmate. Today, we’re exploring how mastering your marketing database can be the game-changer your strategy needs to checkmate the competition. Understanding Marketing Databases A marketing database is a comprehensive collection of data about your customers and prospects.

Peer-to-peer 257

Peer-to-peer Planning Paid Search Agency Marketing & Strategy 257

Vision Edge Marketing

JANUARY 30, 2024

Whether you are a startup or a well-established corporation, planning and implementing a growth strategy is essential. But what exactly is a growth strategy, and how can you ensure it’s effective? I cannot stress enough the importance of a customer-centric strategy if you aspire to achieve profitable growth.

Work Management 230

Work Management Marketing Management Marketing & Strategy Planning 230

Vision Edge Marketing

JANUARY 9, 2024

There are many top and bottom-line benefits of a customer-centric strategy and selecting the right measures. The published research has compared customer-centricity laggards to their counterparts. Some think customer-centricity is only for technology companies like Apple or only for B2C, e.g., Amazon.

Customer Satisfaction 206

Customer Satisfaction Marketing Management Loyalty Paid Search Agency 206

Influitive

JUNE 21, 2018

The perils of leaving customer engagement and retention to chance This is a visualization of the typical SaaS buying process, which has clear stages and great content to guide buyers toward purchasing your product: This is a thing of beauty. People in your organization are constantly examining, optimizing, and perfecting it.

Loyalty 147

Loyalty Marketing & Strategy Purchase Optimization 147

Televerde

JANUARY 25, 2022

You will see more conversions, greater customer loyalty, and a higher ROI when you improve your customer care strategy. Thankfully, 81% of Americans say businesses meet or exceed their expectations for customer service. So, how do you know if your customers are among those satisfied? Key Takeaways.

Marketing & Strategy 92

Marketing & Strategy Demand Generation Agencies Customer Satisfaction Loyalty 92

DivvyHQ

FEBRUARY 2, 2023

If you're looking to improve your customer experience, this new article is a must-read. Learn who needs to have a seat at the CX strategy table, as well as how to set goals, map the customer journey, personalize interactions, and more!

Marketing Management 98

Marketing Management Marketing & Strategy Ad Building Personalization 98

Scoop.it

DECEMBER 8, 2022

It’s more expensive to acquire a new customer than to retain an existing client. You have to delight customers with your service and keep them engaged. Your customer engagement strategy is the key to gaining more loyal customers so you can stop worrying about your cash flow. 7 major customer engagement mistakes.

Cross-Selling 89

Cross-Selling Marketing & Strategy Loyalty Lead Scoring 89