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KoMarketing Associates

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Report: Personalized Marketing Helps Organizations Grow Their Customer Base

KoMarketing Associates

As B2B marketers look to improve upon the way they connect with customers and prospects, new research suggests that personalization is critical to delivering a positive experience. This falls in line with data that suggests B2B customers now use an average of 10 distinct channels during their buying journey.

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98% of Marketers Agree Personalization Helps Advance Customer Relationships

KoMarketing Associates

As marketers continue to personalize the customer experience, more are beginning to see the benefits of doing so in terms of strengthening their relationships with clients. Recently, Evergage conducted the “2018 Trends in Personalization” report to determine how customers are responding to personalization efforts by marketers.

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Location-Based Data is Helping Marketers Personalize the Customer Experience

KoMarketing Associates

Marketers have an abundance of data at their fingertips, and new research suggests that those who use location-based information on their customers may improve the outcome of their campaigns. Statistics showed that 83 percent of marketers who used location data saw higher response rates, while 83 percent saw more customer engagement.

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How Event Technology Helps B2B Marketers Increase Customer Engagement [Interview]

KoMarketing Associates

A survey released by Attend and Demand Metric at the end of 2015 revealed that customer engagement remains a top goal for B2B event marketers. Salespeople are commonly sent to events with no technology to help them keep track of conversations or let them know which of their contacts are there.”. ANYTHING ELSE YOU WOULD LIKE TO ADD?

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96% of Marketers Focusing on Customer Loyalty to Adapt to Shifting Demands

KoMarketing Associates

As marketers begin to leverage more data to increase the efficiency of their strategies, new research suggests that they should be focusing on customer pain points to maintain their retention rate. Respondents claimed that they waste an average of 38% of their budget due to poor optimization based on customer data.

Loyalty 250
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51% of Marketers to Increase Their Spending on Marketing Automation This Year

KoMarketing Associates

Most marketers (53%) still only “somewhat agree” that their marketing automation platform makes it easier for them to build effective customer journeys, suggesting there is room for improvement in this area. Specifically, customer data platforms (CDPs) have become a barrier for marketers. Approximately 23.7% Approximately 23.7%

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Report: Data Issues Plague Marketers Seeking to Improve the Customer Experience

KoMarketing Associates

More marketers are leveraging customer data platforms (CDP) to provide a personalized experience. However, new research suggests that the data in these platforms is often flawed, making it challenging to deliver an optimal experience to customers. Leveraging Marketing Data for Customer Insight. However, 23.7%