Remove customer-stories lower
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Is Conversational Content Finally a Reality?

Marketing Insider Group

It could be: A blog post written in a casual, engaging tone A social media post that asks your followers a question A chatbot that helps your customers find what they need on your website The key is to choose a form of content designed to engage your audience in a conversation, rather than just broadcasting information at them.

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Brand Voice Study: Should Your Content Be Authoritative or Agreeable?

Contently

But marketers may be conflating conversational and agreeable, which is leading to blander stories that lack in-depth advice. We found a correlation between a low agreeableness score and better-performing content, especially for stories about investing. It also suggests a dislike of confrontation. It’s also much more trustworthy.

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Account-Based Customer Marketing – How to Stop the Sales Drop with Stronger Existing Customer Growth

Marketing Insider Group

As new business slowed (and in many cases came to a screeching halt) due to C-19, many companies have shifted their focus to existing customers. Now, sales and marketing want to increase customer engagement to make sure that their program is not cut as the C-suite looks to conserve cash.

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Marketing Budget and Strategy Trends for 2023 – Seven Intriguing Insights

Webbiquity

Interestingly, increasing customer retention (generally a more cost-effective way to drive sales than through new customer acquisition) and improving audience engagement (a clear and easily measurable responsibility of marketing teams) were far lower on the list of goals. Download the report to get the full story.

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Instagram Marketing for B2B Companies: Eight Best Examples to Follow

Webbiquity

Today, over 25 million businesses invest time and effort into creating Instagram marketing strategies for their companies to raise brand awareness, increase brand loyalty, and find potential customers. Support a long customer journey: B2B buying decisions are made by teams. Feature your CEO sharing handy industry tips.

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How to Move from the Voice of the Customer to the Heart of the Customer

Marketing Insider Group

Having a rich and unified understanding of the voice of the customer through data and insights is important to any brand. But to truly achieve customer loyalty, reach long-term sustainable growth, and lower your customer acquisition costs, you’ll need to connect with their heart. Buying Decisions Are Based on the Heart.

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14 Social Media Metrics That Drive Results in 2023

Marketing Insider Group

Like they’re trying to tell a story about your audience, your brand, and your online performance? It’s not just about getting likes and shares, it’s about turning those social media users into leads or customers. It’s the first step in the customer journey. Well, you’re not far off.