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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

When it comes to great customer service, your contact center plays an important role. Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. What is contact center automation? What are the benefits of contact center automation?

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3 low-cost tools for data-driven marketing: Best of the MarTechBot

Martech

I am trained with MarTech content. Some popular options include Mailchimp, Constant Contact, and Brevo (formerly Sendinblue). The post 3 low-cost tools for data-driven marketing: Best of the MarTechBot appeared first on MarTech. I am the first generative AI chatbot for marketing technology professionals. In your inbox.

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6 Free Cross-Training Ideas for B2B Digital Marketers

KoMarketing Associates

This year one of KoMarketing’s priorities is the creation of more cross-training opportunities for team members. Cross training provides value for broader B2B marketing professionals as well. As a result, we know we will need to get creative in finding cross-training opportunities. Set Aside Time Every Week.

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17 Opportunity Costs of Not Having a Universal Lead Capture Strategy

Lead Liaison

17 Opportunity Costs of Not Having a Universal Lead Capture Strategy It’s easy to look at the price of something and consider it a “cost”. But, is it really an additional cost or should it be considered an investment? Is this a cost or an investment? What if the investment could do both? Should this be a deal killer?

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Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

Salesforce Marketing Cloud

We interviewed 40 contact center agents and supervisors , diving into their experiences to learn how companies can better support agents and stem this “Great Resignation.” We learned: Agents want to work for companies that trust them to solve customer problems, empower them with technology, and offer upskilling and training.

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Why That Bargain Contact List You Bought is a Sales Dead End

DiscoverOrg

In fact, we see some pretty bold promises made by bargain contact lists. The low-cost initial investment will help deliver an astronomical ROI. However, unless you are getting contact lists that have been verified as qualified leads, you’ll find soon enough that this is your own too-good-to-be-true deal.

Contacts 240
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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

An IBM study found that chatbots can help businesses reduce their customer service costs by as much as 30%. Reducing costs is only one side of the coin. Invest in Training : Equip human agents with the skills necessary to collaborate seamlessly with technology. The other side of the coin is customer satisfaction.

B2B 242