Sprout Social

FEBRUARY 15, 2024

Comments and replies Similar to reviews and mentions, comments and replies show that your target audience wants to engage in a conversation about you. They may converse directly with you by replying to your brand’s posts or comment on another post relevant to your brand. Does that increase the level of engagement?

Webinar Metrics 105

Webinar Metrics Tips Marketing AI Social Media 105

Martech

NOVEMBER 27, 2023

Instagram first comment scheduling Your team can improve Instagram reach and engagement efficiently by using the new “first comment” support feature inside HubSpot. Commenting is also now enabled within the lists tool. Tags can be used as filters in the feedback tool to create lists of customers requiring follow-up.

Enterprise Management 84

Enterprise Management Hubspot Paid Search Agency Work Management 84

Marketing Insider Group

JULY 8, 2020

Get advance notice from all your company’s teams and feedback from your audience. Ask for Customer Feedback. A major factor in Agile methodology’s stunning success, customer feedback is essential for nipping problems in the bud. Break down the silos in your company, promote diversity, and collaborate to find common ground.

Work Management 339

Work Management Marketing Management Content Marketing Content 339

Marketing Insider Group

AUGUST 11, 2023

Reputation Management: Allows for quick response to customer feedback, both positive and negative, and helps in managing the brand’s online reputation. Negative reviews or feedback can seriously impact a brand’s image. Responding to Negative Feedback: Address negative comments promptly and professionally.

Social Networks 181

Social Networks Business Work Management Social Media 181

Convince & Convert

DECEMBER 6, 2023

These companies get back to their customers through the comment section or direct message (DM). 53% of Customers Expect Brands To Respond to Negative Reviews According to a 2022 report by ReviewTrackers, 53% of customers hope brands address negative feedback within a week. 13 Social Media Customer Service Stats You Must Know 1.

Work Management 143

Work Management Marketing Management Social Media Stats 143

Webbiquity

NOVEMBER 2, 2021

Once you’re following some important or helpful people, start commenting, retweeting, and otherwise sharing their content. Make sure that the comments or questions you’re posting are insightful and genuine. Other people will remember you for this when you ask them for their own feedback or even their help in the future.

Social Media 325

Social Media Tips Media Network Marketing 325

SocialPilot

APRIL 15, 2024

Points to remember Keep your offers fresh and interesting Create a story which every fan embraces like it is his own slice of life Respond to fan queries, comments, and feedback Mention and acknowledge your loyal customers whenever you get a chance to 5. Go a step further by mentioning in the comment why they are the fans of the week.

Social Media 95

Social Media Media Lead Scoring Lead Ranking 95

Optinmonster

MARCH 21, 2024

Did you know that collecting customer feedback can help you transform the success of your business? That’s why it’s so vital to collect customer feedback. Instead of wasting your time with trial and error, you can gather feedback to create a clear roadmap for improving customer satisfaction.

Marketing Websites 105

Marketing Websites Tips Customer Surveys Customer Satisfaction 105

Sprout Social

JANUARY 10, 2024

For example, social listening tools powered by conversational analytics help brands monitor hashtags and feedback to quickly identify negative comments and respond. For example, if you’re too confrontational, defensive or dismissive, people will feel you’re not taking the feedback seriously and not considering their concerns.

Work Management 104

Work Management Brand Identity Branding Customer Satisfaction 104

Sprout Social

OCTOBER 19, 2023

Because modern buyers aren’t shy about unfiltered criticism, praise and feedback. The “monitoring” piece looks at actual feedback from your audience. This feedback can identify customer sentiment (positive or negative), trends and more. Think about how brands frequently respond to reviews and feedback in public.

Marketing AI 96

Marketing AI Work Management Marketing Management Business 96

ClearVoice

MARCH 1, 2023

Additionally, commenters say they’ve experienced the same and will stay away from anything your company is offering. In this post, we’ll take a look at why customer feedback is important , tips for developing a customer complaint strategy, and the different ways brands can incorporate customer reviews into their marketing game plans.

Work Management 96

Work Management Marketing Management Customer Satisfaction Paid Search Agency 96

Outgrow

APRIL 29, 2024

Social media: Shares, likes, and comments indicate social approval and encourage others to engage. Share positive comments, reviews, and mentions from social media platforms. Respond to Reviews Responding to reviews, both positive and negative, is a great way to show your customers that you care about their feedback.

Outgrow 52

Outgrow Customer Satisfaction Case Studies Advertising Agencies 52

Convince & Convert

MARCH 28, 2024

Here’s what that looks like: Gather data Customer surveys, interviews, feedback forms, support tickets, and sales calls – use every tool in your arsenal to collect insights from your customers. Process data Once you’ve got the data, it’s time to organize and analyze it to spot patterns and trends.

Allocation 142

Allocation Validation Lead Scoring Lead Ranking 142

Sprout Social

NOVEMBER 8, 2023

When a customer leaves a review, comments on your posts or shares a photo with your product, they’re expressing an emotion—such as joy, frustration or disappointment. By capturing the emotional undertones in customer feedback and conversations, businesses can gauge satisfaction levels with greater accuracy. Here’s how.

Work Management 110

Work Management Marketing Management Customer Satisfaction Analysis 110

Sprout Social

APRIL 17, 2024

Integrating chatbots can transform your customer relations by automating responses to common queries and collecting feedback, freeing your team to focus on more complex issues. These bots boost engagement by providing 24/7 support, making businesses constantly accessible.

Paid Search Agency 103

Paid Search Agency Marketing AI Work Management Marketing Management 103

Sprout Social

JUNE 27, 2023

It gives you deep insights from customer feedback so you can uncover trends, make targeted improvements to your business and build a richer brand management strategy. Don’t hesitate to ask for feedback from your audience. Track comments using keywords or hashtags and analyze them in real-time or historically.

Ideal Customer Profiles 127

Ideal Customer Profiles Brand Identity Branding Customer Satisfaction 127

Optinmonster

MARCH 22, 2024

Are you thinking about disabling comments on your blog? Moderating blog comments can be time-consuming, and you may wonder whether it’s really worth your effort. In this post, we’ll share what the data shows about allowing blog comments or not. Here’s a quick breakdown of what each had to say.

Correlation 72

Correlation Lead Scoring Lead Ranking Traffic 72

FMG Suite

APRIL 25, 2024

Every time you see one of their posts, engage by not just liking it but by writing a thoughtful comment. Even if you’ve never met these people if you interact with them consistently, you will start to see them engage with your comments, too—and likely with your posts. Once you start receiving comments, be sure to respond back.

Linkedin 52

Linkedin Ideal Customer Profiles Opinions Profiling 52

FMG Suite

APRIL 25, 2024

Every time you see one of their posts, engage by not just liking it but by writing a thoughtful comment. Even if you’ve never met these people if you interact with them consistently, you will start to see them engage with your comments, too—and likely with your posts. Once you start receiving comments, be sure to respond back.

Linkedin 52

Linkedin Ideal Customer Profiles Opinions Profiling 52

Martech

OCTOBER 24, 2023

Facebook (69%) Instagram (65%) TikTok (41%) YouTube (39%) WhatsApp (22%) Snapchat (21%) X, formerly Twitter (21%) Pinterest (16%) LinkedIn (9%) Reddit (8%) Messages, comments and tags. Direct message (70%) In-post comments (43%) Tagging or @-mentioning a brand publicly (40%) Story replies (17%) Reasons for contacting.

Social Media 113

Social Media Contacts Media Brand Identity 113

Sprout Social

SEPTEMBER 14, 2023

The content they share—from text posts to videos—and responses they leave in the comments demonstrate a deep understanding of their audience, down to how customers order in a drive-thru. They often go beyond providing an answer or “thank you” to customer comments. Their team is also extremely engaged on social.

Marketing & Strategy 123

Marketing & Strategy Marketing Strategy Webinar Metrics Top of Funnel 123

ClearVoice

APRIL 13, 2024

User feedback and content audits are a match made in heaven. Leveraging user feedback gives you crucial insights and actionable guidance for your content audits to ensure your adjustments lead to meaningful results. That’s just one of the many ways user feedback can work hand in hand to bolster your content audits and upgrades.

Effectiveness 52

Effectiveness Marketing & Strategy Content Microsite 52

ClearVoice

APRIL 13, 2024

User feedback and content audits are a match made in heaven. Leveraging user feedback gives you crucial insights and actionable guidance for your content audits to ensure your adjustments lead to meaningful results. That’s just one of the many ways user feedback can work hand in hand to bolster your content audits and upgrades.

Effectiveness 52

Effectiveness Marketing & Strategy Content Microsite 52

Huptech Web

APRIL 30, 2024

So, by creating an email that includes photos, product information, and a special coupon only valid for 24 hours, you get responses in the form of questions, comments, and orders. Collect Precise Customer Feedback “Your most unhappy customers are your greatest source of learning” – Bill Gates.

Purchase 52

Purchase Examples Lead Ranking Click Rate 52

Navigate the Channel

MARCH 13, 2023

You’ve heard it before: Customer feedback is a gift. As HubSpot advises, if you never ask for customer feedback, you’ll never understand what drives customer satisfaction. Why is Customer Feedback So Invaluable? Feedback goes far beyond just opinion. What’s at risk if you disregard customer feedback?

Tools 65

Tools Customer Satisfaction Lead Scoring Lead Ranking 65

Go Beyond SEO

SEPTEMBER 27, 2021

Google will not just remove a comment because you say you want it removed. That said, if a comment violates Google’s policy, and you flag that comment, Google will step in and remove the flagged comment. Do not respond to the comment. Here’s how to deal with fake negative reviews on Google. Not sure how?

Business 157

Business CAN-SPAM Verticals Google 157

Contently

MARCH 23, 2023

Engagement content metrics such as likes, comments, and shares provide a more comprehensive view of how audiences are interacting with your brand and what you produce. They include metrics such as likes, comments, shares, followers, and click-through rates (CTRs). Which provides a more comprehensive view of the customer journey?

Multi-Touch Attribution 164

Multi-Touch Attribution Word of Mouth Content Landing Pages 164

Sprout Social

OCTOBER 4, 2023

Not only does CareSource tag their content depending on what content bucket—that is, what content theme and topic—they fall into; but they also tag incoming comments with the same tag as the original post. But this Tagging strategy also enables the Grammarly team to filter department- and request-specific feedback to empower different teams.

Tagging 122

Tagging Marketing Strategy Marketing & Strategy Planning 122

Biznology

NOVEMBER 11, 2021

In our conversation, George touches on a variety of subjects that all point back to one of my favorite topics: How to marry quantitative and qualitative employee feedback, put it to use, and show your employees (and your executives) that their feedback is being put to use. Listen to the podcast here: [link].

Transparency 104

Transparency Analytics Communities Customer Surveys 104

Martech

MARCH 27, 2023

Quickly check if you’ve responded to your team’s comments and see if they are getting the answers they need using the new resolvable comments beta feature in the collaboration sidebar. Previously, your inbox may have been overloaded with notifications requiring multiple steps to see important context before responding.

Enterprise Management 90

Enterprise Management Hubspot Terms and Conditions Sample 90

Outgrow

APRIL 8, 2024

Feedback Forms: 8 Form Types + 10 Easy Steps to Create Everybody wants to know what people think about them. Understanding how your brand is perceived through feedback forms can make or break your success. getting and understanding feedback is more important than ever. That’s where Feedback Forms come in.

Outgrow 52

Outgrow Customer Satisfaction Work Management Marketing Management 52

ClearVoice

APRIL 23, 2024

We look at engagement metrics like bounce rates, comments, and social shares, but we also ask our audience for feedback through surveys and social media interactions. To truly connect with your audience, always be ready to iterate based on their feedback — what works today may not work tomorrow.

Process 52

Process Content Analysis Advertising Benchmark 52

Sprout Social

OCTOBER 15, 2020

Knowing where and how people are talking about your brand people are talking about your brand will help you better understand how people perceive it, and lets you collect valuable feedback from your audience. Your public perception and how you respond to public feedback can play a huge role in brand growth. Understanding sentiment.

Brand Identity 141

Brand Identity Branding Eye-Tracking Social Media 141

Televerde

MARCH 20, 2024

Previously Published on SalesAndMarketing.com It’s tempting to believe that the more likes, shares and comments you rack up, the fatter your sales figures will soar as well. Interactive Engagement – Interactive engagement involves users actively commenting on posts or engaging in conversations.

Top of Funnel 52

Top of Funnel Word of Mouth Digital Marketing Funnels B2B Sales 52

Sprout Social

FEBRUARY 19, 2024

AI marketing tools automate repetitive tasks with speed and efficiency and enable you to analyze vast amounts of data, such as customer or employee feedback and social conversations, at speed and scale, to surface necessary insights that can be instrumental in improving a business.

Marketing AI 104

Marketing AI Work Management Automation Marketing Management 104

Sprout Social

JUNE 7, 2023

Your audience’s reaction to your brand, or their brand experience feedback, helps you gain insights into their preferences and motivations, and predict future buying behaviors. Analyze feedback data with sentiment analysis to develop targeted content and customized offers that increase customer delight.

Work Management 113

Work Management Marketing AI Brand Identity Branding 113

Hubspot

SEPTEMBER 14, 2023

In the past, sales managers often saw sales coaching as a means of correcting negative behaviors by providing real-time performance feedback. This approach was characterized by comments like, “I think you're doing a great job, but.” The problem lies in treating feedback and coaching as interchangeable, because they certainly aren‘t.

Customer Satisfaction 72

Customer Satisfaction Organic Leads Lead Scoring Lead Ranking 72