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Customer expansion: Grow your bottom line with these AI-powered upsell and cross-sell strategies

Rev

Well, here are some questions you need to consider: How do you know if your customers are ready for cross-sells and upsells? But have you also heard you have a 60-70% chance of selling to an existing customer ? On the other hand, you only have a 5-20% chance of selling to a prospect. What is a customer expansion strategy?

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The Relationship Between Customer Engagement, Loyalty And Revenue

Influitive

“Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. However, loyalty can generate revenue on another front: demand gen. Loyal customers draw in more customers.

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Your A-Z Guide on E-Commerce Marketing [Strategies+Case Studies]

Outgrow

Your A-Z Guide on E-Commerce Marketing [Strategies+Case Studies]. The intent of that is to establish their brand and sell their products. Moreover, providing surveys of this sort allows brands to build their customer’s trust and increase customer loyalty and satisfaction. . II - Implement Loyalty Programs.

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5 Ways B2B Marketers Can Use CRM for SaaS Customer Retention

Spiralytics

How about understanding its implications to uncover the patterns, behaviors, and pain points that strengthen customer loyalty? You can provide them with tips, best practices, or case studies related to that feature. #2. Rewarding Customer Loyalty and Advocacy Recognize and reward your most loyal customers.

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Why Customer Expansion Is a Retention Strategy

Madison Logic

Accounts continuing to interact with ABM content and messaging after the sale may be ripe for cross-sell or upsell activities, while those with a drop in engagement behavior might signal that they require more nurturing. A chart that compares upselling and cross-selling. Courtesy of Madison Logic.

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Account-Based Customer Marketing – How to Stop the Sales Drop with Stronger Existing Customer Growth

Marketing Insider Group

of companies report a gap in penetrating new business units or cross-selling/upselling. This began with building LinkedIn profiles, content, case studies and personal messaging for the purpose of penetrating P&G. Articles were created in real-time for selling conversations rather than to gain brand awareness.

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The New Rules of B2B Marketing: Dina Otero on Embracing Customer Centricity with ABX

Top Rank Marketing

It demands that the customer is the focal point of all decisions to create satisfaction and loyalty. Customer-centric marketing helps build brand loyalty, fosters positive word-of-mouth and increases customer lifetime value. Happy customers = more revenue. Focus on building relationships rather than just completing transactions.

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