Remove Business Remove Companies Remove Focus Group Remove Loyalty
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How to Grow Your Business with Voice of the Customer

SendX

Which company are you more likely to buy from? This final step of “closing the loop” shows the customer that they’ve been listened to, and can be powerful in building brand loyalty. A strong VOC strategy can have a direct effect on growing your business — boosting sales and improving customer retention. WHAT ARE THE ADVANTAGES?

Business 354
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4 Ways Your Website Can Replace Focus Groups

Buzz Marketing for Technology

While focus groups attempt to simulate and gain insights on what the customer potentially thinks, nothing can substitute truly anonymous, honest and unbiased feedback. So how are websites replicating—and advancing—the traditional focus group? We look at four ways that your website can replace focus groups: 1.

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How Chief Growth Officers Drive Growth Through Customer Experience

Vision Edge Marketing

Today’s highly competitive business environment is driven by the always-moving customer-centricity goal post. The Temkin Group study, “The ROI of Customer Experience,” found that customers who have a positive experience are more likely to repurchase from a company (86%), recommend it to others (77%), and forgive it for mistakes (74%).

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Driving Profitability: Innovative Approaches to Enhancing Your Business

Valasys

Enhancing your business for greater profitability may include using advanced technology, but this is just one way to improve your company for added sales. Driving profitability requires adding innovation in ways that allow for continuous improvement in all business areas, not just the digital aspects.

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The comprehensive marketer’s guide to brand research

Tomorrow People

In crowded markets, gaining a competitive advantage is key as it’s the only way you can sustainably attract new customers and maintain brand loyalty. Yet, many B2B companies struggle to truly differentiate their brand. All companies undergo significant business-defining changes at some point or another.

Research 156
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The comprehensive marketer’s guide to brand research

Tomorrow People

In crowded markets, gaining a competitive advantage is key as it’s the only way you can sustainably attract new customers and maintain brand loyalty. Yet, many B2B companies struggle to truly differentiate their brand. All companies undergo significant business-defining changes at some point or another. Focus groups.

Research 156
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5 essential tips to clearly define your ideal target market

Tomorrow People

The underlying assumption that customers have different preferences and needs (real or perceived) is why most companies do not promote their offerings to all customers. Use data from all ‘3Cs’: customer, company, competitors. Overall, your company and customer data should be easy to collect. Lead generation forms.