Confusing Customer Segmentation, Buyer Profiling, and Buyer Personas Harms Marketing
Tony Zambito
SEPTEMBER 6, 2016
Compounding the issue today is the prevalent use of the term buyer persona to describe customer segmentation and buyer profiling efforts. The issue I am referring to is the confusion that can surround distinguishing between customer segmentation, buyer profiling, and buyer personas today. Customer Segmentation.
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