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A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans

Salesforce Marketing Cloud

Email and social media autoresponders: With customer cases on the rise, agents may not be able to respond to all queries right away. Autoresponders — whether through email or social media — can automatically acknowledge customer inquiries and provide initial information or help.

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How to use chatbots to enhance the customer experience

Sprout Social

Our Sprout Social Index™: 2021 UK & Ireland edition revealed that customer service matters the most to consumers on social media. Businesses, on the other hand, don’t consider customer service as such a high priority on social media. Instead, they favour social media as a marketing function and a way to reach new customers.

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10 Simple steps for a smoother work vacation (with template)

Sprout Social

Either way, we recommend setting some ground rules for yourself to avoid constant being on-call while vacationing. Picture this: you’re a social media manager that’s left your company Twitter account in the hands of a junior employee. Put together a brief out of office autoresponder.

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3 ways to manage Instagram DMs and avoid inbox overload

Sprout Social

However, overwhelming message volumes, inefficient workflows and a lack of structure can prevent social media teams from making the most of this engagement—and even hamper response times. Set up automated rules to tag incoming messages—e.g., The word automation can sound intimidating, especially when it comes to social media.

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How Marketing Automation Can Improve Marketing Productivity

BenchmarkONE

Set up autoresponder welcome emails that are triggered as soon as a customer signs up to become a member. . Welcome autoresponder emails serve as a vehicle for new customers to get to know your brand. Remember “rule of 7”? Even within social media feeds, prospects are split between Stories, Reels, IGTV, posts, etc.,

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Top 10 marketing automation tools every marketer must have

ClickZ

30-second summary: By simply adopting marketing automation technology, a company can significantly free up a marketers time and enable them to focus on more important revenue building projects as these tools can help to automate numerous repetitive tasks such as emails, campaign management, website analysis and social media marketing.

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The Best Time to Send Emails to Boost Opens, Clicks, and Sales

Optinmonster

While these marketing standards give you a solid foundation to build on, there’s no hard and fast rule for sending out emails. Here’s a list of what we’ll be covering so you can skip ahead to the section that interests you the most: Powerful Targeting Rules and Campaign Triggers. Seamless Email Integrations.