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Email, SMS & Push: How to Automate a Multi-Channel Experience

Delivra

As a marketer, you only have to digest a few statistics to understand that your marketing strategies demand a multi-channel approach—more so than any other time in modern history. 84% of Americans are accessing the internet from smartphones—a percentage that has significantly risen from the 23% that was reported in 2010.—

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Pega Customer Decision Hub Offers High-End Customer Journey Orchestration

Customer Experience Matrix

The Customer Decision Hub from Pega (formerly PegaSystems) is certainly mature: the product can trace its roots back well over a decade, to a pioneering company called KiQ Limited, which was purchased in 2004 by Chordiant, which Pega purchased in 2010. Offers can include multi-step flows with interactions over time and across channels.

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The Entrepreneur Interview Series #9: Amanda LaGrange, Tech Dump/Tech Discounts

Webbiquity

Amanda LaGrange helped found Tech Dump as a board member in 2010, while working at General Mills in Corporate Finance. Year founded: 2010, with the specific Tech Dump brand founded in 2011. We wouldn’t be where we are today without early events with Girl Scout troops, like-minded business customers, and everyone in between.

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5 Benefits of Omnichannel Customer Support

Televerde

You call customer service and there’s a “longer than usual” wait time. When you try to contact customer service, your only option is a chatbot who gives you a vague auto-response and tells you someone will get back to you soon. These kinds of scenarios leave customers feeling frustrated and companies at risk of losing their business.

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How to Increase Sales with a Shopify-Instagram Integration

SmartBug Media

A Shopify-Instagram integration gives your brand access to your customers (and potential customers) while they browse content, not necessarily while they shop. The aim is seamless product presentation paired with a frictionless customer journey. Sometimes, the right time to reach your audience is when they’re not shopping.

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ClickInsights: Social Media Marketing in 2010

Ambal's Amusings

How will social media marketing evolve in 2010? We have invited 2 Social Media Icons - Pam Brossman and Chris Garrett - to shed light on the following question: "What do you foresee as the biggest change that will happen in social media marketing in 2010? Youtube Channel url, facebook url, fanpage url, twitter url, blog url.

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Orchestrators: the second key persona for modern marketing operations leaders

Martech

Psychologists – Are now increasingly responsible for “reading customers’ minds,” i.e. interpreting customers’ interest through intent data and digital engagement. They do this while also overseeing targeting of customer and prospect segments. Scientists – Are constantly testing and evaluating.