article thumbnail

Why Every Business Needs a Better Growth Plan

Vision Edge Marketing

Growth is going to be challenging according to the recent Business Roundtable survey. Is it fully aligned with your strategy and your business goals? A document that outlines the steps and strategies their business is going to take to achieve its goals and objectives. And does having one make a difference?

Planning 213
article thumbnail

Chart Your Professional Course With the New Service Career Path

Salesforce Marketing Cloud

Skill building is critical for career advancement – and it’s important to know which skills to prioritize, based on your chosen customer service career path. This is critical, as 55% of service professionals say they need better training to do their jobs well, according to Salesforce’s State of Service report.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2010 – Welcome to the Age of Customer Service

Buzz Marketing for Technology

Every business must recognize that customer service is now their primary business. I believe that we are entering the age of customer service and customer service economy will become the norm this decade and beyond. 10 BtoB Marketers Predictions for 2010 Around this time last year I wrote about some Predictions.

Service 100
article thumbnail

Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce Marketing Cloud

When Apple opened its first stores, the business press overwhelmingly called it a bad idea. But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. Let’s do free services on all Apple products we sell. Let’s do free classes.

article thumbnail

Has Corporate America Reached A Diversity Tipping Point?

Zoominfo

Many businesses are asking the same question: How can we help? Since 2010, there has been exponential growth in one essential area: hiring. ZoomInfo’s database also shows that, up until 2010, less than 500 companies had employees with the words “diversity” or “inclusivity” (D&I) in their title.

Zoominfo 246
article thumbnail

Social Media Marketing Strategies for 2010

Webbiquity

Marketing Sherpa last week released its 2010 Social Media Marketing Benchmark report. Among the key findings from the report: Despite the lingering economic malaise, companies across virtually all industries plan to increase budgets for social media marketing in 2010. The lessons? Tweet This! Subscribe to the comments for this post?

article thumbnail

7 Key Stats That Point to the Future of Marketing

Marketing Insider Group

That same McKinsey study reported that in 2010, the percentage of online CPG purchases was already at six percent. Audience and content analytics will rise in importance, as will detailed enterprise content marketing strategies that deliver on business goals and ROI. That number will only rise as they turn online to do business.