New Forrester Research: B2B Should Use B2C Customer Loyalty Principles
Influitive
APRIL 22, 2015
Deepen engagement to lock in loyalty. As Forrester analyst Emily Collins underscores, “B2B companies stand to benefit from three core tenets valued by B2C marketers, which have nothing to do with discounting, and everything to do with building a flexible, customer-obsessed loyalty strategy.” B2B Loyalty, The B2C Way.
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