SmartBug Media

MARCH 7, 2024

February 2024 Klaviyo CDP is Now LIVE Learn More > Klaviyo Update Details Klaviyo's Customer Data Platform (CDP) is live, offering a robust solution that enhances workflow tool efficiency. By leveraging Klaviyo's CDP, we can enhance our client services by offering more precise, efficient, and effective data management solutions.

Product 59

Product Marketing Management SMS Customer Satisfaction 59

Sprout Social

FEBRUARY 29, 2024

In business, artificial intelligence (AI) is more than just a trend; it’s a crucial tool reshaping how we approach marketing and customer engagement. At the heart of this AI revolution is the ability to segment behaviors and target specific customer groups with precision. Why this surge? What is AI?

Marketing AI 115

Marketing AI Lead Ranking Work Management Lead Scoring 115

Vidyard

SEPTEMBER 14, 2021

Financial services is an industry that’s on the brink of a new day. From customer service to new client contracts, everything is going digital—even selling. The financial services industry is recognizing a digital change that clients have wanted for a long time. 4 Types of Videos for Financial Services 2.1

Enterprise Management 139

Enterprise Management Work Management Marketing Management Sales Management 139

Webbiquity

MARCH 31, 2022

An enterprise customer who needs to purchase a new piece of equipment or software, evaluating similar offerings, will (most often) go with the vendor who can prove they’re the best. What makes your product or service more valuable than your competitors? What makes your product or service more valuable than your competitors?

Marketing Budget 291

Marketing Budget Enterprise Management Sales Management Work Management 291

Salesforce Marketing Cloud

JANUARY 2, 2024

Which brings us to today’s big question: How can your business get started on an AI journey, and in a way that reduces costs, increases value for your customers, protects your data, and doesn’t leave your people behind? Consider the example of a retail company with a disastrous customer service call center.

Marketing AI 115

Marketing AI Work Management Marketing Management Terms and Conditions 115

Vidyard

JULY 4, 2019

For a financial services representative, video communication can be pivotal in establishing trust while meeting clients’ demands for a more personalized digital experience. Balancing Trust with Innovation Financial services (often called “FinServ”) remains an industry built on relationships and trust.

Enterprise Management 87

Enterprise Management Work Management Marketing Management Service 87

ClickDimensions

NOVEMBER 28, 2023

Customer Frustration 4. Invest in Training and Education In this blog post, we’ll delve into the detrimental effects of these silos and provide actionable insights on how SMBs can break free from these constraints for enhanced efficiency and profitability. Find out more about the Marketing Services team here.

SMB 98

SMB Work Management Marketing Management Customer Satisfaction 98

Sprout Social

JANUARY 10, 2024

However, complaint management can also be a growth opportunity, providing insights to improve your products, services or customer experience. It’s also an opportunity to become the ‘hero’ in your customer’s story. So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively?

Work Management 100

Work Management Brand Identity Branding Customer Satisfaction 100

Valasys

SEPTEMBER 12, 2023

Today’s fast-paced business world requires efficient management of customer relationships and sales orders to achieve sustainable success. Focusing on this aspect of their operations enables companies to not only satisfy their customers but also streamline processes, ultimately leading to higher profitability.

Enterprise Management 52

Enterprise Management Marketing Management Order Effectiveness 52

Binary Demand

FEBRUARY 23, 2024

In addition, the latest demand generation in the B2B approach centers on leveraging data and technology to gain insights into potential customers, ascertain their needs and preferences, and establish meaningful engagement strategies. reveals that B2B buyers value third-party interactions, like customer references and expert consultations, 1.4x

Demand Generation Agencies 116

Demand Generation Agencies Demand Generation Demand Account Based Marketing 116

Salesforce Marketing Cloud

JANUARY 17, 2024

The insurance industry is filled with potential, but companies remain stuck in old ways, leaving customers unhappy and disconnected. One in three customers switched providers last year, due to unsatisfactory insurance customer experiences. Let’s look at this through the lens of a typical customer. Let’s begin.

Paid Search Agency 116

Paid Search Agency Budget Programs Marketing Management Lead Ranking 116

Sana Commerce

NOVEMBER 10, 2023

At its core, digital commerce refers to the process of buying and selling goods and services using the internet and electronic devices. In the context of businesses, digital commerce involves the electronic exchange of goods, services, and information between companies and their customers, suppliers, and other business partners.

Enterprise Management 52

Enterprise Management Marketing AI Work Management Marketing Management 52

Vidyard

JULY 9, 2019

For a financial services representative, video communication can be pivotal in establishing trust while meeting clients’ demands for a more personalized digital experience. Balancing Trust with Innovation Financial services (often called “FinServ”) remains an industry built on relationships and trust.

Enterprise Management 65

Enterprise Management Work Management Marketing Management Service 65

ClearVoice

MAY 10, 2024

Compelling content helps build a bridge with customers and transforms complex ideas into accessible, engaging narratives. Incorporating customer feedback into your product development content can help you align your vision with market needs and mitigate the risk of product failure.

Enterprise Management 52

Enterprise Management Cost per Lead Sales Qualified Leads Content 52

Mailmunch

APRIL 6, 2021

Customer service is an integral part of any online business, having a direct impact on brand reputation and revenue. Happy customers lead to higher customer retention rates, decrease in customer turnover, high Net Promoter Scores, and organic marketing and sales growth. What is automated customer service? .

Paid Search Agency 59

Paid Search Agency Marketing Automation Services Work Management Automation 59

Navigate the Channel

JANUARY 25, 2024

It encompasses a wide range of marketing activities, from personalized product recommendations on eCommerce websites to targeted email campaigns and customized content recommendations on social media platforms. These engines are widely used in eCommerce and streaming services to increase sales and engagement—and they work. “In

Marketing AI 65

Marketing AI Personalization Ethics Privacy 65

Sprout Social

FEBRUARY 19, 2024

AI automation powers AI marketing , which marketers, like you, can use to pivot your campaigns seamlessly based on real-time market indicators, empower your customer service teams and grow holistically. Thus, making you time-efficient while enabling campaign management at scale. What is intelligent automation (IA)?

Marketing AI 99

Marketing AI Work Management Automation Marketing Management 99

Sprout Social

JUNE 27, 2023

The only way to grow and stay ahead is a keen eye on what your customers are saying about their interests and pain points. It gives you deep insights from customer feedback so you can uncover trends, make targeted improvements to your business and build a richer brand management strategy. Why should brands carry out review analysis?

Ideal Customer Profiles 124

Ideal Customer Profiles Brand Identity Branding Customer Satisfaction 124

DealSignal

JANUARY 30, 2024

The Benefits of Using Lead Enrichment Tools Increased Efficiency Better Targeting Accurate and Up-to-Date Data Cost-effective Advanced Features The Downside of (some) Lead Enrichment Tools How to Choose the Best Lead Enrichment Software What are Best Practices for Using Lead Enrichment Tools? What is a Lead Enrichment Tool?

Lead Ranking 52

Lead Ranking Marketing Automation Services Budget Programs Marketing Budget 52

Salesforce Marketing Cloud

NOVEMBER 30, 2023

Mobile commerce is the process of buying and selling goods or services using a mobile device, such as a smartphone or tablet. Shoppers can find the products they want using a device they can take anywhere, and businesses can sell to a globally connected customer base. Global social commerce sales are estimated to reach $2.9

eCommerce 119

eCommerce Mobile Marketing Multi-Channel Customer Satisfaction 119

Valasys

APRIL 22, 2024

In the competitive field of online retail, effectively engaging customers is critical to the success of any e-commerce business. Engaging customers goes beyond merely capturing their attention; it involves creating an experience that is both enjoyable and streamlined from beginning to end.

Customer Satisfaction 40

Customer Satisfaction Loyalty Tips Fulfillment 40

Sana Commerce

OCTOBER 24, 2023

In this comprehensive guide, we’ll uncover the mysteries surrounding B2B portals, exploring their functionalities, their role in e-commerce, and providing real-life examples from our satisfied customers. Customization and integration: B2B portals can be highly customizable to meet the specific needs of businesses.

Marketing Management 52

Marketing Management B2B Customer Satisfaction Case Study 52

SmartBug Media

APRIL 12, 2023

HubSpot Service Hub is an all-in-one customer service platform that helps businesses deliver exceptional customer experiences. It offers a comprehensive suite of customer service tools, including ticketing, live chat, a knowledge base, customer feedback, and more. How are you talking to customers?

Customer Surveys 98

Customer Surveys Ideal Customer Profiles Work Management Customer Satisfaction 98

Valasys

FEBRUARY 13, 2024

Artificial Intelligence (AI) has emerged as a powerful weapon in your arsenal, offering innovative ways to personalize experiences, analyze interactions, and predict future behaviors, ultimately leading to enhanced user engagement and customer retention. Gone are the days of robotic chatbots.

Marketing AI 40

Marketing AI Customer Satisfaction Loyalty Demographics 40

SalesIntel

MAY 13, 2024

Leveraging customer data has become paramount for optimizing your Go-To-Market (GTM) strategy. Customer data encompasses a wealth of information gathered from various touchpoints, offering insights into customer behavior, preferences, and needs. What is Customer Data? Why is Customer Data Important?

Marketing Analytics Tools 52

Marketing Analytics Tools Ideal Customer Profiles Marketing Automation Services Marketing Management 52

SmartBug Media

AUGUST 8, 2023

Pursuing new business opportunities while nurturing existing customer relationships can often feel like walking a tightrope. By successfully integrating upselling and cross-selling into their strategies, these teams not only generate more revenue, but also strengthen their relationships with customers.

Cross-Selling 52

Cross-Selling Enterprise Management Automation Marketing Automation Services 52

Salesforce Marketing Cloud

JANUARY 8, 2024

Artificial intelligence is boosting efficiency There’s no doubt about it: Artificial intelligence (AI) is changing the ecommerce game. But now, generative and predictive AI trained on large language models (LLM) offer even more opportunities to increase efficiency and scale personalization.

eCommerce 76

eCommerce Marketing AI Trends Loyalty 76

SmartBrief - Marketing

AUGUST 23, 2023

Breakthroughs in generative AI solutions can inspire creativity, increase productivity, provide exceptional customer service, and improve overall efficiency. Improved efficiency and productivity – repetitive tasks can be automated to free up time for strategic, high-level tasks. Is it to improve customer service?

Marketing AI 52

Marketing AI Small Business Marketing Generation Work Management 52

Oktopost

MARCH 26, 2024

In a world where authenticity, transparency, and efficiency are not just valued but expected, direct communication between brands and their customers is the heartbeat of modern-day business. In parallel, when your customers feel heard, their satisfaction and loyalty increase, only fueling business growth.

Work Management 62

Work Management Peer-to-peer Marketing Management Top of Funnel 62

Huptech Web

MAY 12, 2023

eCommerce returns can be a complex and costly challenge for businesses, requiring careful management and optimization to ensure a positive customer experience and minimize financial impact. As customers increasingly turn to online shopping, the need for a streamlined and efficient returns process has become more critical than ever.

eCommerce 52

eCommerce Practices Terms and Conditions Tips 52

Salesforce Marketing Cloud

JULY 28, 2021

Poor digital experiences or lack of transparency can harm the public’s perception of trust in government. Learn how governments can tackle the trust deficit with new and innovative approaches to service delivery. Digital satisfaction gap: How private sector technology influences customer expectations.

Work Management 98

Work Management Transparency Customer Satisfaction Ad Agencies 98

Salesforce Marketing Cloud

DECEMBER 11, 2023

It’s a battle between administrative burdens and elevating the customer experience – a situation that happens all too often. Research reveals that automation has a host of advantages: reduced costs, accelerated ROI, happier teams, and elevated customer experiences.

Automation 69

Automation Work Management Marketing Management Process 69

Sprout Social

MAY 9, 2023

AI marketing combines AI technologies with customer and brand experience data to provide highly precise insights into your customer journey and market trends. It’s poised to do so in several ways such as data-driven product enhancements, personalized services and influencing consumer demand. Here is a closer look.

Marketing AI 128

Marketing AI Lead Ranking Paid Search Agency Marketing Management 128

Sana Commerce

SEPTEMBER 15, 2023

In one poll by Gartner , sales and business leaders agree that ‘meeting quotas’ and ‘customer retention’ remain key priorities in the face of a potential economic downturn. Learn more about setting SMART goals for your business, and how they can help drive sales efficiency for your team. A web store that drives sales efficiency.

Top of Funnel 52

Top of Funnel Cross-Selling Customer Satisfaction Digital Marketing Funnels 52

Sprout Social

OCTOBER 19, 2023

As the digital market space rapidly evolves, customers are seeking authenticity and human connection from brands like never before. They are revolutionizing marketing, with an increasing number of marketers reporting that AI capabilities have helped them boost creativity and workflow efficiency.

Marketing AI 124

Marketing AI Paid Content Work Management Marketing Strategy 124

Zoominfo

OCTOBER 5, 2021

You’ve got butterflies, your team is excited and you know your customers are going to be impressed. GTM strategies help specifically with expanding a brand’s new product or services. A GTM strategy outlines the necessary steps for putting a product, service, or solution on the map. It’s the day of a new product launch.

Enterprise Management 147

Enterprise Management Ideal Customer Profiles Marketing Analytics Tools Work Management 147

Salesforce Marketing Cloud

JANUARY 25, 2024

From the warehouse to the customer’s hands, successful inventory management helps your business deliver stellar customer experiences. Perfect the entire post-purchase customer experience Fulfill and deliver with these order management tips. When done correctly, JIT can decrease costs and waste, and increase efficiency.

Work Management 59

Work Management Marketing Management Fulfillment Merchandising 59