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Cross-selling and Upselling in 2020

Zoominfo

Interesting tidbit: The probability of selling to a new prospect is 5–20%. The probability of selling to an existing customer is 60–70%. In 2020, with businesses in turmoil, many have shifted to focus on growing accounts by upselling more services and cross-selling new product lines. The goal: account growth.

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Cross-selling and Upselling in 2020

Zoominfo

Interesting tidbit: The probability of selling to a new prospect is 5–20%. The probability of selling to an existing customer is 60–70%. In 2020, with businesses in turmoil, many have shifted to focus on growing accounts by upselling more services and cross-selling new product lines. The goal: account growth.

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Unlocking Sales Potential: Mastering Upsell and Cross-Sell Strategies on Shopify

Huptech Web

What is Cross-Selling on Shopify? Difference Between Upselling and Cross-Selling Why Upsell and Cross-Sell are Important? Two powerful marketing techniques that have gained considerable traction in this digital landscape are upselling and cross-selling. What is Cross-Selling on Shopify?

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Upselling and Cross-Selling: How to Offer More Value to Your Customers Through Automation

SmartBug Media

Many sales and success teams find themselves so focused on outbound initiatives that the ripe opportunities for upselling and cross-selling go unharvested. By successfully integrating upselling and cross-selling into their strategies, these teams not only generate more revenue, but also strengthen their relationships with customers.

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E-Commerce Personalization: Everything You Need to Know

SmartBug Media

E-commerce personalization refers to the practice of tailoring individual customers’ shopping experiences to their personal preferences and behaviors. Why is personalization important for an e-commerce business? What are some examples of personalization in e-commerce?

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Using personalization to create marketing moments

Martech

More touches, less personal. During the pandemic, in-person events and meetings went virtual, and customer interactions became much more dependent on digital communications. Personalized moments. Personal experience is the approach to scalable growth that prioritizes personal bonds through one-to-one moments,” Butler stated.

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Consumers Aren't As Into Personalization As You Think, and Other Survey Results

Customer Experience Matrix

Mostly they go into a big file which I mine occasionally for helpful factoids to spice up a paper or presentation. Specifically, I was prepping for a presentation in Amsterdam, which meant I needed to present general industry trends and then see what is different in Europe. Today is one of those days.