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Rethinking content governance in the era of generative AI

Martech

CRM and marketing automation platform (MAP) vendors are embedding genAI capabilities into their existing applications, and so are Microsoft and Google in their general-purpose productivity suites, Office and Workspace. This functionality is widely accessible in beta releases, even their free CRM options. That’s changing rapidly.

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Data Hygiene: Mastering CRM Data Cleansing for Optimal Performance

Only B2B

In today’s digital era, businesses heavily rely on customer relationship management (CRM) systems to streamline their operations and drive growth. However, without proper data hygiene practices, CRM data can quickly become messy and unreliable. So, buckle up and get ready to clean up your CRM data!

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Your LLM Gets Its Data From Where??

Salesforce Marketing Cloud

You can’t know why the AI does what it does until you understand how the LLM was trained and where its data came from. It’s estimated that Wikipedia makes up between 3%-5% of the scraped data used to train off-the-shelf LLMs. LLMs trained on this data are versatile, and can generalize their knowledge to a range of topics.

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How To Unlock the Power of Generative AI Without Building Your Own LLM

Salesforce Marketing Cloud

Should you train your own LLM? Customize a pre-trained open-source model? Training your own LLM is a daunting and expensive task. LLMs are trained on massive datasets, which gives them a deep understanding of a broad context of information. But where do you start? Use existing models through APIs? What is an LLM?

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Data Hygiene Best Practices

SmartBug Media

Data Governance and Documentation Maintaining proper data governance and documentation is crucial for compliance with data protection regulations. Strong data governance practices can help your organization ensure transparency, accountability, and compliance with legal requirements. Is your team migrating to a new CRM platform?

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AI for IT: The New AI Launches from Dreamforce 2023

Salesforce Marketing Cloud

But you’re faced with the harsh reality of connecting and harmonizing your data while adhering to security and data governance standards? Connect to any data or system, wherever it resides, with security and governance built in. That starts with the right tools to pull together your data with security and governance built-in.

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6 marketing automation use cases where AI can help with data quality

Martech

For martech leaders, infusing AI into core stack components like CRM and marketing automation platforms (MAPs) will increase accuracy and productivity. And despite easier-to-use tools, training was still an adoption barrier to (proper) data input. The challenge for data management has twice the impact.