Remove CRM Remove Document Remove Service Remove Training
article thumbnail

From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. But the question is, how can you reach this audience at the right time, with the right message, in a way that doesn’t make them feel like they’re being sold to during a service visit?

article thumbnail

What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community? The answer is yes!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

Increases customer lifetime value (CLV): Building solid relationships with your consumers encourages them to spend more on your products and services. Real-time support and proactive services are key to retaining customers over the long term, and automation tools simplify these processes for you and your clients. Train your employees.

Loyalty 312
article thumbnail

Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Consider the value your most experienced, high-performing agents and field service technicians bring to your organization. They understand your product or service and know how to quickly address common customer issues and questions. Find out how in Salesforce’s latest State of Service report. How much of it is duplicative?

article thumbnail

Fine-Tuning Your LLM? There’s a Better Way

Salesforce Marketing Cloud

Or had a service interaction where you had to answer the same questions multiple times with different people? Fine-tuning an LLM means training it to make it better at specific tasks, like analyzing customer sentiment or summarizing a patient’s health history. And it’s time-consuming because large models require lots of time to train.

article thumbnail

New Hire Training for Salespeople: The Ultimate Guide

Hubspot

Below is a guide to accelerated ramp-up time for your salespeople (along with some examples of how HubSpot trains their salespeople). When you're creating a new-hire training plan, remember a few things : Keep your training plan personalized, because no two reps are the same. Pre-week training. Product Training.

article thumbnail

Why CRM Implementations Fail

SmartBug Media

A customer relationship management (CRM) system is a foundational piece of all sales efforts (and marketing too). There are two basic scenarios when you are talking about a CRM implementation: You don’t have anything (other than spreadsheets) and are implementing a CRM for the first time at your organization.

CRM 105