80% of Marketers Believe Their Customers Care About Personalization
KoMarketing Associates
MARCH 30, 2021
To date, most marketers (34%) claim that they have between three and four channels personalized for the sake of the customer experience. About 33% have between five and six channels personalized, while 7% have eight or more channels personalized. However, they are secondary to campaign and channel performance metrics.
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