KoMarketing Associates

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Report: 88% of B2B Buyers Prefer to Meet with Marketers During the Buying Process

KoMarketing Associates

Furthermore, buyers also claim that their relationship with a company improves when they have the option to schedule in-person or virtual meetings to ease the buying process. On average, 88 percent of B2B buyers believe it is important to have live meetings or appointments with a company they may do business with.

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Survey: 50% of Marketers Have No Plans to Use AI in Their Existing Strategies

KoMarketing Associates

In 2020, respondents predict that they will use AI for advanced customer segmentation, media selection and buying, smart customer engagement, scaling marketing efforts, and to reset objectives based on results. Marketers’ Current Use of AI. Previous data indicates that they are still learning to utilize this form of martech.

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Survey: 73% Say Customer Experience Is an Important Factor in Purchasing Decisions

KoMarketing Associates

To find out, PwC recently surveyed 15,000 people from 12 countries to gauge customer attitudes toward brands and the buying process. As the buying experience continues to evolve, previous research suggests that B2B customers now have higher expectations than they did in the past. B2B Marketing and the Customer Experience.

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B2B Ecommerce Marketing Benchmarks and Best Practices

KoMarketing Associates

Forrester expects B2B ecommerce in the just United States to reach $1.8 Even as of the close of 2018, Forrester says US B2B ecommerce had already exceeded $1.1 Forrester predicts B2B ecommerce will continue with a 10% compound annual growth rate (CAGR) for the next five years. trillion by 2023. billion online with U.S.

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Report: B2B Buyers Demand Enhanced Engagement from Marketers

KoMarketing Associates

As B2B customers demand more from their products and services, they are also seeking enhanced engagement from marketers during the buying process. According to “The State of Engagement” report from Marketo, three out of four B2B customers think brands must have a deep understanding of their needs in order to successfully engage them.

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B2B Companies Strive to Meet Higher Customer Experience Expectations

KoMarketing Associates

“The Complexities of B2B Sales Require Thinking Beyond Today’s CPQ” study produced by Forrester Consulting and FPX recently looked at the challenges faced by B2B sales professionals. Seventy percent of B2B firms say customers now have higher expectations for the experiences they have during the buying process than they did in the past.

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Report: Marketers Seek to Drive Revenue Through Mobile Marketing

KoMarketing Associates

Forrester and AppsFlyer recently conducted the “Mobile Fraud: Marketers’ Massive Hidden Threat” report to gauge the state of mobile advertising among marketers. The complex ecosystem of programmatic buying also remains a top challenge, with at least 39 percent of marketers citing this problem.