Marketing Automation is Not Marketing Strategy
FEBRUARY 27, 2014
Marketers thought that the new CRM software would solve their customer service and customer retention problems. Ruth consults on customer acquisition and retention, teaches marketing at Columbia Business School and is a guest blogger at HBR.org and Biznology. In the opening paragraph she states: “Marketers sometimes see automation as a silver bullet. This worries me.
And People In Hell Also Want Ice Water
MARCH 25, 2014
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. He stands 6’5” in custom-made cowboy boots, and wears a wide-brimmed straw cowboy hat that cost as much as the boots. Likeable and direct, he pointed a lot and pointing makes me uncomfortable. That stopped him.
Social media ROI sucks! (Or, you can prove anything if you send out a survey)
MARCH 6, 2014
Companies try to dutifully engage with customers and prospects on all the main social channels, plus as many of the secondary ones as possible. Christopher Hosford is a frequent guest blogger for ViewPoint. By Christopher Hosford, editor-in-chief, HosfordGroup LLC. Social media marketing is now precariously ensconced as a more-or-less mainstream marketing channel.
Youth, Lead Quality, Social Selling, Inside Sales and Outbound Marketing
MARCH 13, 2014
Matt Heinz, President of Heinz Marketing When he’s not spending time with his wife, children, cats and six chickens, Matt is the head of the Seattle-based agency that prides itself on delivering results—more customers, higher revenue, lower costs. Click to start video at this point —In a recent blog post on Biznology, Ruth wrote, “The most reliable and scalable approach for reaching new B2B customers is outbound communications.” We talked about this issue and about the sustainable relevance of direct mail and cold calling. Their comments will surprise and enlighten you. agree.
True Story: Without a marketing plan, he planned to fail!
FEBRUARY 18, 2014
Get an 800 number for our customer service line. There is sales turnover, we have unsatisfied customers, and I don’t know what we get from our marketing spend. James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint As Casey Stengel said, “If you don’t know where you’re going, you’ll end up someplace else.” This is what happened. Shelly, the president, looked at me and said, “Yes we have a marketing plan, right Don? You carry it with you, don’t you?”. Why now?”.
B2B Prospecting Data Just Keeps Getting Better
DECEMBER 17, 2013
The most reliable and scalable approach to finding new B2B customers is outbound communications, whether by mail, phone or email, to potential prospects, using rented or purchased lists. PRISM-like business clusters offered by Salesforce.com (appended from D&B), which provide a simple profile for gaining customer insights and finding look-alikes. Today''s guest blogger is Ruth P.
Good Reads for B2B Marketing - Protect Your Online Reputation
MAY 9, 2013
B2B customers on the go want a measure of instant gratification and easily readable text on their ever-present smart phones. It also could be a great way to maintain a relationship with journalists, find guest bloggers and stay in touch with trade show attendees. Online content in the sales and marketing industries is dynamic and constantly changing. Via Marketing Land. Via ClickZ.
Good Reads for B2B Sales - Cold Calling Revisited
APRIL 4, 2013
Partners in EXCELLENCE president and blogger David Brock challenges that sales professionals go beyond providing rudimentary features and benefits. Customers need strong business justified solutions, he exclaims. Staying current on the latest innovations and opinions in sales can be daunting, especially in the the digital space. Sales Coaching - The Use and Abuse of Modeling.
3 Things We've Learned After Years of LinkedIn Group Spam (and what to do now)
NOVEMBER 27, 2012
Today's guest blogger is Jeff Molander. connecting with others to learn from, sales leads, peer support, etc.). 3 New Best Practices for LinkedIn Group Management. I am successfully using Linkedin for sales prospecting by applying a simple system—making sure Group members: Create valuable content (answers to burning questions prospects/customers ask all the time). Custom media publishers already know this approach works (outside of LinkedIn). Sometimes those people are us! So after all these years what have we learned? As it turns out a lot. Yet it’s not our fault.
Culture Always Wins: Closing the Cross-Cultural Sale
FEBRUARY 26, 2013
Today's guest blogger is Dan Armstrong , Director of Research and Thought Leadership at ITSMA. common cross-cultural misunderstanding in these projects occurs when the service provider gives the customer only good news. customer. “Of course,” answers the Indian systems integrator. The Indian’s assumption is that good customer service requires an unqualified yes. The more salespeople ask, the deeper they will get with the customer. Salespeople and customers exchange emails. Your leads may be perfect. They may have the budget and the authority to buy.
Successful Content Marketing Plans Do 1 Thing Really Well
OCTOBER 30, 2012
Today's guest blogger is Jeff Molander. Pick an itch your customer has and scratch it with blog, video or some other form of content. Solve a common problem that relates to the end goal your customer is pursuing, for instance. Jeff is the authority on making social media sell, adjunct faculty at Loyola University business school, author of, Off The Hook Marketing: How to Make Social Media Sell for You and a social sales training speaker. In fact, most content marketing plans fail because they're invested in popular wisdom that is fatally flawed. Attract the Bees. Good luck!
PowerViews with Carlos Hidalgo: A Holistic Approach to Driving the Demand Process
OCTOBER 11, 2012
He is a frequent speaker, blogger and contributor to many B2B marketing publications. He talks about how buyers have more access to more information than ever before, adding, “The buyer has access to your customer base, to my customer base, to my client’s customer base online, through LinkedIn, through Quora, and through social groups. I can collect as much information as possible.”.
Andy Rooney on Sales Leads
NOVEMBER 10, 2011
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. You lose a prospect, a customer and the sale and your competitor wins. Andy Rooney, probably the best known commentator of his time, who at 92 years passed too soon on November 4 th , said, “I've learned. that opportunities are never lost; someone will take the ones you miss.” ” How did Andy know so much about sales, marketing and sales leads? Now I’ve done it.
Marketing’s Wish List to the Sales Department
OCTOBER 16, 2012
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. "So what do you want from your salespeople?” I asked the marketing manager. That salespeople enter in all of the proper prospect/customer notes within the CRM system.”. Little did I know that she would launch into a stream-of-consciousness, pre-Christmas/New Year’s/birthday gift list that she had apparently been holding back to regurgitate at just the right moment. It was awesome. could not write fast enough.
How many inquires does it take to make quota?
MAY 15, 2012
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. iii Obermayer, James, Managing Sales Leads, Turn Cold Prospects into Hot Customers, Thomson South-Western, 2007, pages 9, 10-14, 26. iv Donath, Obermayer, Dixon and Cocker, Managing Sales Leads, How to Turn Every Prospects into A Customer, NTC Polishing, Americana Marketing Association. Formula to Predict Inquiries Needed to Make Quota i. Here is the formula: Formula. Average sales price: $12,225.
4 Trends Shaping B2B Marketing in 2011
FEBRUARY 2, 2011
Today's guest blogger, Ann Handley, is the Chief Content Officer of MarketingProfs and the co-author of the brand-new book, Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business. It’s true that B2B marketers are embracing social tools as a way to both connect with customers and grow their businesses. That bit about being “honestly empathetic” above is the key: Put yourself in the shoes of your customers and consider what you can do to best suit their needs.
Thank You to Our 27 Guest Marketing and Sales Bloggers in 2011!
DECEMBER 20, 2011
This year, we’re honored to have published posts from twenty-seven guest marketing and sales bloggers here on ViewPoint, and I wanted to say to all of you how much I appreciate your contributions. You’ll see from the list below that our marketing and sales bloggers are B2B lead generation and lead management thought leaders who share their expertise as business executives, strategists, consultants, speakers, authors, editors and college professors. Customer acquisition. Database management. Demand creation. Inside sales. Lead generation. Marketing automation.
The Compensation Conundrum
AUGUST 2, 2012
We're pleased to have Ginger Conlon join us as a guest blogger today. Additionally, the process of defining the when and who aspects of lead qualification should be addressed on an ongoing basis, as business, customers, and markets evolve. Ginger is editor-in-chief of Direct Marketing News. Contact her at firstname.lastname@example.org or @customeralchemy.
The “Keystone” of B2B Corporations isn’t CRM or Marketing Automation
SEPTEMBER 19, 2011
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. Without a CRM the ability to manage large pipelines, prospects, and customers would be difficult. Thank you Wikipedia). Is it the CRM system, without which so much important information would be lost?
Five Ways B2B Marketers Can Get the Most from Facebook
SEPTEMBER 26, 2011
T oday we're pleased to have Paul Gillin as our guest blogger. His latest book is Social Marketing to the Business Customer , co-authored with Eric Schwartzman. A lot of B2B marketers have chosen not to get on board the Facebook train for fear that Facebook's freewheeling culture clashes with their serious business. Paul is a speaker, writer and B2B social media strategist.
New Response Databases - Valuable Resource for B2B Marketers?
MAY 23, 2011
Today we're honored to have guest blogger Ruth Stevens share her thoughts on database marketing. Ruth is Founder of eMarketing Strategy , a consulting practice that assists companies build their customer acquisition and retention strategies. The main concern we hear about is accuracy. Is the data correct? Is that person still in that job? Will my mail be delivered?
What if CRM had not been invented?
FEBRUARY 16, 2011
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. So the question this week is, “What if Customer Relationship Management ii had not evolved, where would we be today?” What about customer service; current customers, new prospects?
Marketing Managers Must Know the Sales Quotas
MARCH 16, 2011
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. The remaining $18, 000,000 have to come from current customers (repeats) and new customers. Two people raised their hands. 25% is a common response. 75% didn’t know the quotas! This is $55 MM +.
B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?
MARCH 22, 2011
Today's guest blogger, Bob Thompson, is CEO of CustomerThink Corp. , an independent research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of CustomerThink.com , the world's largest community dedicated to customer-centric business. As I reported in my "Customer 2.0" Creating a Remarkable "Social Customer" Experience
A 3 Step Process to Make Social Media Produce Sales
MARCH 2, 2011
Today's guest blogger, Jeff Molander, is adjunct professor of digital marketing at Loyola University business school, a content marketing speaker and author of the forthcoming book, Off the Hook Marketing: How to make social media sell. Follow customers into social spaces. This is how to generate customer inquiries using social media. Then “engage” customers.
Predicting Sales Results from a Group of Inquiries
JUNE 19, 2012
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. Obermayer, James, Managing Sales Leads, Turn Cold Prospects into Hot Customers, Thomson South-Western, 2007, pages 9, 10-14, 26 Last month we tackled the issue of How many inquiries does it take to make quota? We started with a sales figure of $7,500,000 that our example company needed to make quota. This is easy. What will the sales results be? The Formula Points Out the Failure and the Risk. cost of marketing?
Why Engagement Will Not Generate Leads (and what to do about it)
MAY 8, 2012
Today's guest blogger is Jeff Molander. The ugly truth is, for many of us, engaging customers creates profitless prosperity—impressive marketing statistics that don’t ultimately, directly help generate leads and sales. The content they create solves customers problems or vividly demonstrates (proves…think “infomercial”) compelling experiences relating to their service. Stopping at earning customers fleeting attention is a sure-fire losing strategy online. Produce engaging content. Why we're Failing to Sell with Engagement. It does.
Do Your Sales Prospects Have Their Own Poker “Tells”?
JANUARY 10, 2012
James Obermayer, Executive Director and CEO of the Sales Lead Management Association and President of Sales Leakage Consulting is a regular guest blogger with ViewPoint. I’ll bet your Customers Give You Buying “Tells” In most instances, for marketers, the mark ( oops I meant prospect) gives you Tells that they are ready to buy. An important skill in playing poker is being able to read the opponents at your table. A “Tell”* is a physical reaction, sometimes called a habit, or behavior that tells others information about you and your hand. No interest?
7 Social Media Mistakes Bloggers Should Avoid
Writing on the Web
APRIL 13, 2016
Here are Paul’s 7 Social Media Mistakes Bloggers Should Avoid. One of the best things about social media is that it can help you understand what your customers think about your products and services. It’s also a public customer support platform, so be sure to respond quickly to questions and complaints. 6. This will improve customer engagement and trust.
The One Thing That’s Better Than Knowing Your Customers
grow - Practical Marketing Solutions
SEPTEMBER 27, 2016
Knowing your customers is a never-ending quest for most marketers. Understanding the customer helps marketers position the product, and sales teams persuade consumers to buy. However, there’s one thing that is even better than knowing your customers. Yes, Knowing Your Customers Is Needed. And don’t even get me started on listening to customers. Email.
Blogger and Google+, using them together to great effect
MARCH 19, 2013
There has been lots of discussion on Google+ , speculation about the future direction of the platform, how to best use it, but also what it means for the future of Blogger. What does Blogger have to do with it? As a fan of Blogger, but also as a content strategist, I disagree. The blogger as himself/herself strategy Back to Mike Elgan's strategy.
6 Engagement Marketing Lessons from Successful Video Bloggers
Modern B2B Marketing
APRIL 4, 2016
Author: Elaine Ip If anyone has mastered the art of engaging an audience, it’s successful video bloggers (otherwise known as vloggers). Fashion and travel blogger Laureen Uy of Break My Style YouTube channel , who also co-hosts a fashion TV show in Manila, has learned how to address an audience of individuals effectively. That’s a lot of competition for vloggers. ” — Ron Gelok.
The next generation of bloggers is here. And they are computers
grow - Practical Marketing Solutions
JUNE 9, 2015
Soon, we will be able to quickly and accurately optimize everything for our readers and customers — a headline, an email subject line, a tweet. Illustration courtesy Flickr CC and Justin Aerni The post The next generation of bloggers is here. The writing bots are here. The site bot or not challenges to you choose whether a poem was created by a human or an algorithm.
7 Tools for Finding & Connecting With Influential Bloggers
MARCH 25, 2015
Bloggers are trusted voices who can bring in customers and help you build your community. Reaching out to potential blogger is a more intricate process nowadays than it was even five years ago. Great bloggers are constantly getting pitched by marketers, making it all the more important for you to stand out from the crowd if you want them to pay attention. Blogging Dail
The Ultimate List of Websites Every Blogger Should Bookmark
SEPTEMBER 10, 2015
All bloggers have a number of websites that they visit every single day. What are some of the best websites that all bloggers should add to their bookmark bar? 22 Websites Every Blogger Should Bookmark. If you're not a HubSpot customer, you can create a waterfall graph yourself in Google Spreadsheets and bookmark that. 2) Publishing Calendar. But trust me, it's easy.
Five ways to be a more confident blogger
grow - Practical Marketing Solutions
FEBRUARY 4, 2013
How can you overcome this trepidation and become a more confident blogger? Being an effective blogger means having the courage to be imperfect. Re-frame the assignment. A lot of people get spooked about the word “blogger” like it is a special designation you need to earn or something. What do I write about? How do I attract an audience? That’s right.
I am a blogger. In other words, a piece of meat.
grow - Practical Marketing Solutions
NOVEMBER 11, 2013
If you are a blogger, expect to be copied, cheated, and ransacked. For example, An advertising firm in Chicago recently used one of my blog posts in their monthly marketing newsletter to customers, without permission, without attribution … as their own original material. About a month ago, I had somebody from Verizon customer service in one of my classes. Probably not.