Only 46% of Marketers are ‘Somewhat Satisfied’ With Their CX Performance
KoMarketing Associates
JULY 21, 2021
Pointillist recently conducted its “State of Customer Journey Management & CX Measurement” report, and data showed that average performers (46%) were only “somewhat satisfied” with their organization’s overall CX performance and the outcomes of their CX investments. Marketers’ Continued Investment in CX.
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