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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce Marketing Cloud

To give customers this option, you can provide: A help center, also known as a knowledge base , where customers can search for answers to common questions. A customer community , where customers gather to share ideas, answer questions, and solve problems together. It’s also the foundation for generative AI in self-service.

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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity

Now you’ve got “social media 2.0,” which tends to be more community-oriented. You and I might love fishing, or arts and crafts, or photography, or yoga—for anything that we have a passion or an interest in, you can create siloed Discord communities. You’ve got Community , which just raised $40 million.

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What’s New with HubSpot’s SEO & CMS [2023 Update]

SmartBug Media

HubSpot provides SEO, forms, security, integrated analytics, and more to provide you with all the essentials you need to streamline your business processes. HubSpot's Knowledge Base Center HubSpot offers an extensive knowledge base center , where it answers a lot of commonly asked questions.

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Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest

Salesforce Marketing Cloud

You might hear those in the computer science community call these inaccuracies confabulations. Check out our AI glossary In these business contexts, AI hallucinations may lead to inaccurate analytics, negative biases, and trust-eroding errors sent directly to your employees or customers.

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6 Easy Ways to Celebrate Customer Service Week All Year Long

Salesforce Marketing Cloud

Teams will be much more loyal to a company where they feel appreciated,” said Stephanie Barton, manager of business process support services in Virginia’s Community Colleges System Office. “We Plus, a little gratitude goes a long way. We all have a job to do. Health and wellness initiatives A healthy team is a happy and productive team.

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Online Community App Reviews: Lithium vs. Influitive vs. Higher Logic

ClearVoice

Let’s review three popular online community apps to do just that: Lithium, Influitive, and Higher Logic. For years, content marketing has involved writing and publishing a blog article, sharing that blog on social media, and hoping that the content would be shared by your company’s fan base.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 10 Chatbot Access for up to 100 agents 100 campaign contacts Chat analytics Inbox views for customer conversations Shopify and WordPress integrations Zoho CRM 8.3/10 The software has 4 different packages.