3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Salesforce Marketing Cloud
APRIL 10, 2024
To give customers this option, you can provide: A help center, also known as a knowledge base , where customers can search for answers to common questions. A customer community , where customers gather to share ideas, answer questions, and solve problems together. It’s also the foundation for generative AI in self-service.
Let's personalize your content