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How to Grow Your Business with Voice of the Customer

SendX

A strong VOC strategy can have a direct effect on growing your business — boosting sales and improving customer retention. According to a study by Qualtrics , improved customer experience (CX) has an overwhelmingly positive effect on business, with 94% of customers saying they are likely to buy again from a business with “very good” CX.

Business 349
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What Ever Happened to Focus Groups?

Content Standard

With a thousand and one different ways to gather, analyze, and automate data practices, it’s no wonder that marketers are finding themselves running on-site focus groups or distributing paper surveys less often. “But that doesn’t have to be the case any longer.” Image attribution: Eli DeFaria.

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The comprehensive marketer’s guide to brand research

Tomorrow People

New startup companies that haven’t yet launched a product typically conduct brand research alongside market and persona research (since it’s typically more efficient and cost effective that way). Still, other events can also trigger a need for brand research—regardless of company age. Always run a pilot test before launching!

Research 156
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The comprehensive marketer’s guide to brand research

Tomorrow People

New startup companies that haven’t yet launched a product typically conduct brand research alongside market and persona research (since it’s typically more efficient and cost effective that way). Still, other events can also trigger a need for brand research—regardless of company age. Online surveys. Focus groups.

Research 156
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The CMO Isn’t Dead: Mastering the Skills of the Modern Marketing Leader

Content Standard

If anything, the declining effectiveness of traditional media and the sheer volume of channels, content experiences, and platforms available for marketing demands more dedicated oversight from savvy marketing leaders with a seat in the boardroom. Successful CMOs are effectively becoming customer ethnographers. Are they driving growth?

CMO 87
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5 Effective Options For B2B Advertising on Social Media

KoMarketing Associates

Social media isn’t most B2B marketers’ first choice for most effective platform, but highly targeted advertising campaigns are starting to change that line of thinking. According to Pew Research Center , “82% of online adults ages 18 to 29 use Facebook, along with 79% of those ages 30 to 49.”

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Seven Ways B2B Tech Buying Behavior is Changing [Research]

Webbiquity

Nearly two-thirds of B2B tech buyers are now under age 40. Virtual event software provider Shindig , for example, offers daily public group demos; private, one-on-one demos; and self-guided demos. For marketers, this means using a variety of information channels to appeal to the broadest possible range of age cohorts.