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What marketers need to know about managing social media through an economic downturn

Sprout Social

Executing on a social media marketing strategy is like completing an obstacle course. Managing social through down markets requires an additional layer of focus, rigor and empathy. Dietrich is a former CMO, most notably the head of marketing who took Atlassian public in 2015.

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How to Use Social Listening to Retain More Customers

Webbiquity

Image credit: Mohammad Metri on Unsplash Effective customer retention methods can enhance loyalty and generate better word-of-mouth advocacy, ultimately boosting profits. This post outlines 10 key steps in using social listening to satisfy and retain more customers. Some key conversations may even slip through the cracks.

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5 Ways To Build Life Long Customers

Heinz Marketing

By Carly Bauer , Marketing Consultant at Heinz Marketing In today’s highly competitive business landscape, building customer loyalty and trust is paramount to the success of any organization. Your clientele expects prompt responses, personalized interactions, and effective solutions to their problems.

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Content Already Fuels Everything. Now Act Like It.

Contently

Some larger organizations will have a content resource embedded in non-marketing functions that use content. However, not all will (nor are embedded content experts common in smaller organizations or those with limited or immature marketing capabilities). If sales teams are the revenue engines for a company, content is the fuel.

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How ThriftBooks uses data insights, loyalty and experience to drive ecommerce sales

Martech

Dig deeper: 5 Black Friday trends marketers can act on Value for ecommerce customers As a successful ecommerce brand, ThriftBooks sells new and used books on Amazon, eBay and other book sites. The holidays were a really strong season for us,” said Barbara Hagen, VP of sales and marketing for ThriftBooks.

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4 Reasons Why Customers Should Be Your Brand Storyteller, Not You

Contently

I tell you a fact, and you act surprised. But somehow brands still create elaborate marketing campaigns that don’t involve customers at all. What if, as marketers, we were more reserved and allowed those people to communicate for us more frequently? However, this marketing strategy is sound for any company.

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Redefining Branding in The Digital Age

Webbiquity

Whatever you learned about the definition of “branding” in your marketing courses is wrong. The proliferation of digital channels has significantly altered the meaning of the word, and it continues to evolve. It must also represent the brand’s values and entice the consumer to interact and engage with the brand.