Salesforce Marketing Cloud

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency.

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Marketing Insider Group

MAY 4, 2020

Tech companies can take advantage of a blog writing service to educate their customers, who will naturally be searching online for information about complex topics. Like all companies investing in content marketing, tech companies must make the decision whether to produce content in-house or outsource to a blog writing service.

Enterprise Management 337

Enterprise Management Paid Search Agency Work Management Traffic 337

Salesforce Marketing Cloud

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

Work Management 98

Work Management Automation Service Customer Satisfaction 98

Martech

MARCH 6, 2024

Try going back to the previous page or see our Help Center for more information.” LinkedIn started investigating the issue at 4.25pm ET on March 6, and managed to restore services as usual by approximately 4.45pm ET. We are investigating the issue and working on a resolution.” When did it start? What LinkedIn is saying.

Linkedin 82

Linkedin Work Management Marketing Management Service 82

Sprout Social

JANUARY 11, 2024

Customer service software is integral to any company’s tech stack today. Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. But providing personalized and speedy service is easier said than done by hand. What is customer service software? What is customer service software?

Enterprise Management 86

Enterprise Management Work Management Software Service 86

Salesforce Marketing Cloud

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Your agents work hard all year! Find out how in our latest State of Service report.

Work Management 136

Work Management Service Customer Satisfaction Ad Exchange 136

Sprout Social

FEBRUARY 8, 2024

If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service.

Work Management 108

Work Management Marketing Management Service Paid Search Agency 108

Martech

JANUARY 16, 2024

Google Ads customer service has plummeted to an unacceptable all-time low, according to marketers. From incorrect account suspensions to sales calls “aggressively” pushing automation to confusion over the platform’s products, advertisers are exasperated by the lack of help from Google. And the problem only seems to be getting worse.

Paid Search Agency 119

Paid Search Agency Work Management Marketing Management Advertising Agencies 119

Salesforce Marketing Cloud

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community? The answer is yes!

Work Management 132

Work Management Peer-to-peer Service Communities 132

Salesforce Marketing Cloud

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. Get the free report What is asset service management? Get the free report What is asset service management?

Work Management 59

Work Management Service Terms and Conditions Forecasting 59

FunnelEnvy

MARCH 20, 2023

Marketing teams in every industry with every type of product and service can use A/B testing to figure out which option in a campaign works. To help you better handle your A/B testing, we provide three examples of some of the most crucial A/B tests you can perform in many different contexts.

Examples 78

Examples Landing Pages Marketing Funnels CAN-SPAM 78

Biznology

NOVEMBER 16, 2020

Quality customer service focuses on providing exceptional customer experiences. To dramatically improve the effectiveness of your customer service, you need to collect customer data and act on it. In this article, you will learn how to collect and use big data to strengthen customer service.

Work Management 197

Work Management Marketing Management Service Ideal Customer Profiles 197

Salesforce Marketing Cloud

DECEMBER 6, 2023

What if your financial services team could find the perfect tool to acquire new customers, deliver exceptional service, and drive growth? The good news is that it’s out there, and it can help in this challenging competitive landscape. Financial services CRMs are changing and so are the needs of customers.

Work Management 102

Work Management Marketing Management CRM Service 102

Go Beyond SEO

JANUARY 30, 2024

Search Engine Optimization (SEO) plays a significant role in helping your website rank higher on search engine results pages. This is where SEO services come in. In this article, we’ll explore the benefits of utilizing SEO consulting services for your business. What are SEO consulting services?

Consulting 60

Consulting SEO Service Lead Scoring 60

ClickDimensions

MARCH 27, 2023

In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. Today we will interview Barry O’Callaghan , Global Director of Marketing Services, to find out more about the Marketing Services team and their offering.

Work Management 98

Work Management Marketing Management Service Paid Search Agency 98

Salesforce Marketing Cloud

OCTOBER 31, 2023

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

Work Management 119

Work Management Autoresponders Automation Service 119

Salesforce Marketing Cloud

APRIL 18, 2024

If you asked any communication service provider , they are focused on improving customer service experiences to increase loyalty and decrease churn. As such, they’re looking to data and AI to help take their service to the next level. Predictive AI can do things like help direct customers to self-service resources.

Work Management 52

Work Management Service Features Customer Satisfaction 52

Engagio

MARCH 21, 2024

So, why choose Demandbase Professional Services to support your GTM? Quick and efficient Implementation Every new Demandbase client is assigned an implementation manager to help guide their implementation process. Demandbase Managed Services Consultants can take the work off your hands.

Marketing Analytics Tools 62

Marketing Analytics Tools DemandBase Work Management Marketing Management 62

Seismic

MAY 17, 2023

Even as employees return to offices, remote work is here to stay. Over the past few years, organizations have adapted in-person activities for remote work settings. Customer service training is one of these growing areas. Remote work has been one of the most notable workforce trends in recent years.

Training 94

Training Service Customer Satisfaction Opt-in 94

seo.co

MAY 31, 2023

If you’re already working with a search engine optimization (SEO) consulting firm and you’re thrilled with the results, it would never occur to you to read an article like this. So what are the more specific signs that you need to hire (or fire) SEO consulting services? Your calls to action (CTAs) aren’t working.

Consulting 97

Consulting Paid Content Work Management Marketing Management 97

Go Beyond SEO

JANUARY 23, 2024

Understanding SEO & SEO service for small business options If we dive into the vast world of digital marketing, we can’t help but shine a spotlight on a term on everyone’s lips: SEO. Even the smallest businesses can expand their reach far beyond traditional confines with GoBeyond’s SEO service for small business.

Small Business Marketing 78

Small Business Marketing SEO Service Business 78

Vidyard

SEPTEMBER 14, 2021

Financial services is an industry that’s on the brink of a new day. From customer service to new client contracts, everything is going digital—even selling. The financial services industry is recognizing a digital change that clients have wanted for a long time. What’s the Secret to Virtual Selling for Financial Services?

Enterprise Management 139

Enterprise Management Work Management Marketing Management Sales Management 139

Hinge Marketing

DECEMBER 17, 2021

Sales and marketing team alignment makes a lot of sense, and in most small-sized professional services firms, they go hand-in-hand. On the other hand, professional services firms can increase sales by 38% when they bring sales and marketing into alignment.

Work Management 93

Work Management Webinar Metrics Marketing & Strategy Marketing Strategy 93

Televerde

MAY 9, 2022

Most customers will remain loyal to your business if they have a positive customer service experience. Big data in customer service will help you retain your loyal customers, attract new customers, and offer a better experience than your competitors. Most customers expect fast and knowledgeable help from businesses.

Service 117

Service Marketing & Strategy Cross-Selling Lead Scoring 117

Optinmonster

DECEMBER 18, 2023

In order to ensure these emails go through successfully, you need an SMTP service. SMTP services offer an easy and secure solution to this problem. What sorts of emails do you need an SMTP service for? Then, you’ll be able to seamlessly integrate WordPress with any of the SMTP service providers we’re about to cover.

Marketing Automation Services 70

Marketing Automation Services Enterprise Management Work Management Marketing Management 70

Televerde

JUNE 14, 2022

Customer service has never been more important for companies. As companies improve their customer service, they see positive results. Research shows that customer service influences decisions and word-of-mouth recommendations. What Exactly are Customer Service Analytics? The good news? Key Takeaways.

Analytics 114

Analytics Service Customer Satisfaction Word of Mouth 114

Salesforce Marketing Cloud

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. Your employees are no different — they’d just as soon fire up an app than call the internal help desk. That’s why an employee self-service system is a great way to empower your people while keeping costs low.

Work Management 59

Work Management Marketing Management Service Knowledge Base 59

Hubspot

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Service 82

Service Purchase Intent Landing Pages Psychographics 82

Salesforce Marketing Cloud

FEBRUARY 21, 2024

But when it comes to the future of field service, the opposite is true: there are too many jobs — and not enough experts to fill them. Meanwhile, applications from young people seeking work as skilled tradespeople dropped almost 50% from 2020 to 2022. The Bureau of Labor Statistics estimates that U.S.

Work Management 69

Work Management Service Customer Satisfaction Efficiency 69

Salesforce Marketing Cloud

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. Here are five practical tips to help you advance in your field service career.

Work Management 52

Work Management Service Practices Tips 52

Salesforce Marketing Cloud

FEBRUARY 9, 2023

Customer service organizations today are fighting an uphill battle. Service agents face record case volumes, and customers are frustrated by growing wait times. Often, to manage the case load, agents will simultaneously work on multiple customers’ issues at once while waiting for data from legacy systems to load.

Enterprise Management 98

Enterprise Management Work Management Service Generation 98

SmartBug Media

SEPTEMBER 22, 2023

One popular option is working with a full service digital marketing agency—one that offers a comprehensive range of services, from website design and development to SEO, content marketing, social media management, and more. That’s why managing expectations is critical when working with a digital marketing agency.

Work Management 64

Work Management Advertising Agencies Paid Search Agency Ad Agencies 64

Martech

JULY 31, 2023

shut down in response to COVID-19, many government agencies were overwhelmed by requests for help and information. In business terms, this was a customer service crisis — and customer service is integral to customer experience. When the U.S. practically overnight. Get MarTech! In your inbox.

Work Management 97

Work Management Marketing Management Service Marketing AI 97

Hinge Marketing

MARCH 1, 2023

With the arrival of AI tools like ChatGPT and its competitors, generic content will be increasingly less impressionable—and professional services marketers are going to be challenged more than ever to differentiate their firm’s brand as a service provider and employer. Need to generate some quick social media copy? No problem.

Service 115

Service Thought Leadership Differentiation High Quality Lead 115

Go Beyond SEO

FEBRUARY 13, 2024

An SEO Audit service can help you achieve these goals by comprehensively analyzing your website’s SEO health. An SEO Audit service thoroughly evaluates various aspects of your website, including its technical setup, on-page optimization, and backlink profile. But why is an SEO Audit service important ? Stay tuned!

SEO 60

SEO Service Lead Scoring Lead Ranking 60

Square 2 Marketing

SEPTEMBER 7, 2023

Centralize your approach with an agency that can help you deliver the strategy, story, tactics and technology to give you a competitive edge. When you work with a full-service marketing agency, you benefit from a systematic approach to marketing, sales and revenue generation.

Advertising Agencies 98

Advertising Agencies Paid Search Agency Ad Agencies Service 98

TrustRadius Marketing

JANUARY 24, 2023

With more and more companies working in offices again, video conferencing products like Zoom have been rebranding. UCaaS stands for unified communications as a service. The most common of these are CCaaS (Contact Center as a Service) and CPaaS (Communications Platform as a Service). What Does UCaaS Do?

Work Management 98

Work Management Service API Bundling 98