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Merchandisers Have an Ace up Their Sleeve This Holiday Season: AI

Salesforce Marketing Cloud

Digital merchandisers are the MVP of ecommerce, highlighting trends and gently nudging customers toward products they’ll love. Merchandisers offer guidance in the form of product categories, groupings, and promotions, tailored specifically for the perplexed gift-giver. During peak shopping season, they’re even more valuable.

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5X the Spend, 2X the Engagement: Why AI Retail Merchandising Is Essential for the Holidays

Salesforce Marketing Cloud

Artificial intelligence (AI) has become the poster child for the old adage, “Work smarter, not harder” — especially when it comes to AI retail merchandising. With Commerce Cloud ’s newest product recommendation tools, Complete the Set , merchandisers for all brands — big or small — can reap the rewards of AI.

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Why the shift from ‘conversions’ to ‘key events’ in GA4 is a game-changer

Martech

UA reported what users did; GA4 generates predictive insights. But most executives are focused on business objectives like “raise brand awareness,” “generate leads” or “drive online sales.” Add merchandise to the shopping cart. UA used cookies; GA4 uses modeling to estimate key events. So, what is highly valued by the C-suite?

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How Sur La Table uses AI to power customer experience

Martech

The company has two site merchandisers, as well as a data analytics team, all using insights from Discovery to improve the customer experience on Sur La Table’s website. Evolving roles for marketers The AI tool generates a high volume of data, allowing it to find many more actions that can improve customer experience.

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What Generative AI Leaders Know That You (Probably) Don’t

Salesforce Marketing Cloud

Need help with your generative AI strategy? Consider this example of Rossignol’s new Super Heretic bike, from a recent demo: When adding the bike description to its ecommerce site, merchandising teams could use Einstein’s gen AI capabilities to generate that content, based on past product descriptions and public information.

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5 Ways Generative AI Is a Game-Changer for Ecommerce

Salesforce Marketing Cloud

But now, the use of generative AI in ecommerce is revolutionizing customer experiences. While use cases for generative AI in ecommerce are still emerging, here are five examples of how the technology is being applied today. Thanks to generative AI, this can happen online, too. Sorted, with a little help from AI. Easy returns.

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Improving E-Commerce Conversion Rates: How to Automatically Merchandise Your Content

Martech Advisor

It gives customers the tailored treatment they want in a way that also generates loyalty beyond the product or service alone. Balance between customer delight and business objectives must be struck, and this requires merchandising products that meet the needs and desires of the shopper, and contribute to the bottom line.