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Master the Art of Marketing Attribution with Forrester

QuanticMind

New Forrester Report: “Customer-Obsessed Marketing Demands Unified Management”. Not surprisingly, around 45 percent of CMOs and other marketing decision makers indicate that measuring results is a major challenge, according to Forrester. The post Master the Art of Marketing Attribution with Forrester appeared first on QuanticMind.

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How to Eliminate Breakpoints to Improve Customer Experience

Vision Edge Marketing

Forrester defines customer experience as “how customers perceive their interactions with your company.” Let’s focus on the first two practices, Connecting Customer Experience and Business Outcomes and Mapping Touchpoints and Breakpoints. Touchpoints and Breakpoints. Customer Experience and Business Outcomes.

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5 Tips for Effective Cross-Sell and Upsell Campaigns

ClickDimensions

This finding from Forrester is particularly important to organizations since the onset of the pandemic. Cross-selling and upselling are important touchpoints in the customer experience and should be treated as such. Did you know that it costs a business five times more to acquire new customers than it does to keep current ones?

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CMOs, put these 4 trends at the top of your agenda for success this year

Martech

According to McKinsey , the future of work is hybrid, and Forrester dubbed 2022 the “year to be bold” as demands only grow stronger. As consumer spending continues to overwhelm supply chains, experts predict that inflation and higher prices will continue to worsen.

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Top 5 Customer Experience (CX) Conferences In 2020!

Martech Advisor

Pricing: $1,799 regular and $1,399 (Early bird pricing available till Nov 22, 2019). It is a convention of CX pioneers and enthusiasts, seeking ways to delight customers at every touchpoint. Pricing: $2,499 regular and 2,099 (Early bird, until December 31, 2019) for CX professionals and $3,199 for solution providers.

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Tech Talk with Jivox: Personalization and ecommerce marketing

ClickZ

Jivox has been recognized by Forrester as a leader in creative advertising technologies. Personalization hub processes trillions of data signals to make data available for real-time decisions in less than seven milliseconds, allowing for real-time decisions on products, pricing, and offers. Customer journey optimization.

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What is identity resolution and how are platforms adapting to privacy changes?

Martech

Identity resolution platforms enable marketers to “close the loop” of customer marketing, analytics and compliance with a comprehensive holistic view of activity across all of an organization’s customer touchpoints and channels. Its drawback is that it is limited to online touchpoints. Click here to download!