How to Move from the Voice of the Customer to the Heart of the Customer
Marketing Insider Group
MARCH 2, 2020
A Forrester and FocusVision study found that the way consumers feel is 1.5 For example, last year one of my most successful articles was a study on the impact of increased blogging frequency on your company website. Buying Decisions Are Based on the Heart. times more likely to influence their decision than anything else.
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