Customer Satisfaction Marketing Management Product Work Management 
Martech
MAY 10, 2023
How do you measure the effectiveness of your loyalty management system? The Forrester Wave Loyalty Technology Solutions, Q1 2023 report is here with an answer. Gathering the industry’s most significant loyalty technology solution vendors , this report shows us which providers matter most. Let’s dive into it.
Customer Experience Matrix
SEPTEMBER 18, 2023
The need for unified customer data has now been so widely understood for so long that we just naturally assume that more companies will have developed it. That has been true since the survey began in 2017 through last year’s survey: both CDP deployment and presence of a unified customer database have increased steadily.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vision Edge Marketing
FEBRUARY 21, 2023
If you’re like many of our customers, you compete every day to find new customers, and keep and grow the value of your existing customers. Very early in my 14-year career at Motorola, I participated in a management development program (MDP) under the auspices of Gary Daniels, who at that time ran the Microcontroller Division.
Salesforce Marketing Cloud
DECEMBER 18, 2023
Think about what could happen if you don’t have a good handle on your field service assets. You might even jeopardize the safety of your employees, contractors , and customers. Enter asset service management, the process of effectively managing and maintaining physical assets in field service.
Convince & Convert
DECEMBER 6, 2023
Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? This leaves no doubt that your company’s success largely depends on your customer support. And it’s exactly why you should focus on providing holistic customer service through social media.
Martech
DECEMBER 21, 2022
Effective marketing management can help your organization achieve key objectives for your business. For example, your brand might want to gain exposure, improve revenue, or break into new markets. In a highly competitive environment, effective marketing management helps you to remain competitive.
Salesforce Marketing Cloud
AUGUST 30, 2023
Customer expectations have never been higher. According to our research, 88% of customers say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers struggle to balance speed with quality when providing field service. The result?
Expert insights. Personalized for you.
85 
Let's personalize your content