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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

Real-time support and proactive services are key to retaining customers over the long term, and automation tools simplify these processes for you and your clients. Choose a CRM tool that offers live chat, frequent and automated customer surveys, and quick delivery tracking features. Train your employees.

Loyalty 312
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Why CRM Implementations Fail

SmartBug Media

A customer relationship management (CRM) system is a foundational piece of all sales efforts (and marketing too). There are two basic scenarios when you are talking about a CRM implementation: You don’t have anything (other than spreadsheets) and are implementing a CRM for the first time at your organization.

CRM 105
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Fine-Tuning Your LLM? There’s a Better Way

Salesforce Marketing Cloud

This process, called fine-tuning, may yield better results for your customers. Fine-tuning an LLM means training it to make it better at specific tasks, like analyzing customer sentiment or summarizing a patient’s health history. And it’s time-consuming because large models require lots of time to train.

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New Hire Training for Salespeople: The Ultimate Guide

Hubspot

Below is a guide to accelerated ramp-up time for your salespeople (along with some examples of how HubSpot trains their salespeople). When you're creating a new-hire training plan, remember a few things : Keep your training plan personalized, because no two reps are the same. Pre-week training. Product Training.

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Why CRM Automation Is Critical to Growing Sales Revenue

Sharpspring

Businesses that use CRM automation have a distinct advantage over their competition. Customer relationship management ( CRM ) defines how you relate to your customers through all aspects of the sales process. CRM automation handles customer information, marketing campaigns, sales funnels, social media posts, emails, and more.

CRM 89
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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Which topics are simply not documented at all? Use generative AI to draft knowledge articles, and then put them through your company’s standard review and approval process before publishing. It includes FAQs, guidelines, and documented procedures, like how to handle a service outage. Better employee training.

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Rethinking content governance in the era of generative AI

Martech

CRM and marketing automation platform (MAP) vendors are embedding genAI capabilities into their existing applications, and so are Microsoft and Google in their general-purpose productivity suites, Office and Workspace. But the most disrupted processes will be campaign content management, with its potential impacts: Ensuring brand consistency.