Remove contact help

Buzz Marketing for Technology

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Social Media and the Contact Center for Dummies (Wiley)

Buzz Marketing for Technology

To help achieve that goal, organizations now adopt formal processes that structure how their contact centers organize, distribute, and analyze the information they collect from many channels. Avaya is the industry leader in worldwide business communication systems and market share leader in contact centers. Share this on Reddit.

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Brand Advocates vs Brand Adversaries – it’s a Very Thin Line!

Buzz Marketing for Technology

Xbox Support found that people they help on Twitter are far more satisfied than people they help via the call center, not to mention the cost of providing that service is significantly cheaper as well. I see this in my travels talking to Avaya customers about how social media can be integrated into their contact center.

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Fire your Director of Social Media!

Buzz Marketing for Technology

and after thinking about that I can’t help but agree with him. Use Social Media to spot issues before they hit the Contact Center! Share this on del.icio.us. Share this on Reddit. Stumble upon something good? Share it on StumbleUpon. Send this page to Print Friendly. Email this to a friend?

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The Perfect Storm in Customer Service

Buzz Marketing for Technology

In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Tweet This! Share this on Facebook. Share this on Linkedin.

Service 100
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Anecdote: What's real work at your work?

Buzz Marketing for Technology

Contact us. This source of influence is about helping people build their abilities. • Digg this. --> --> Trackback Pings. Company Profile. Consulting Services. Keynote Speaking. Workshops & Seminars. Whitepapers. Anecdote Associates. Categories. Change management. Collaboration. Communities of practice. Complexity.

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Anecdote: Immediate feedback in the moment

Buzz Marketing for Technology

Contact us. The best way to learn a practical skill is to receive immediate, helpful feedback while you are performing the task. • Digg this. --> --> Trackback Pings. Company Profile. Consulting Services. Keynote Speaking. Workshops & Seminars. Whitepapers. Anecdote Associates. Categories. Change management. Collaboration.

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11 B2B Marketing Predictions for 2011

Buzz Marketing for Technology

In my company alone we have seen it touch Product Development and R&D, to Billing and Finance, to HR and Recruiting, to Customer Service and the Contact Center. Startups like Payvment , and Alvenda will help companies large and small to open up shop in Facebook. Digg this! Email this to a friend? Share this on Facebook.