Remove customer

Paul Gillin

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Know Thy Customer

Paul Gillin

The result will be a transformation of corporate productivity fueled by deep insights into customer needs. There is a presumption on the part of regulators and customers that senior executives understand what the key processes of the organization are and what their operational health is. I will create this product and you will buy it.”

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Skepticism on Gallup’s Gloomy Social Media Assessment

Paul Gillin

Gallup asked 18,000 consumers about the influence of social media on their buying decisions. In fact, the social media section of the report focuses almost entirely on how brands communicate with customers. There is almost no mention of how customers use social media to communicate with each other.

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Peer Reviews With a Difference

Paul Gillin

Despite ongoing allegations that even the biggest customer review sites are routinely manipulated by businesses and their detractors, 85% of consumers in one recent survey said they consult online reviews for recommendations of local businesses at least occasionally. People love online review sites even if they don’t always trust them.

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American Express Dreams Up a Potential Win-Win-Win

Paul Gillin

According to a press release, “These events provide online sellers with the opportunity to put their products in front of customers in a traditional retail setting. ” Each boutique that agrees to host a Trunk Show gets $75 worth of credits to buy supplies and a chance to win a $5,000 design consultation from Rue Magazine.

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This Brand Ambassador Program Goes Against the Grain

Paul Gillin

Social Rebate cites some well-known statistics to support its concept, such as the fact that recommendations from friends and peers are the most credible form of buying advice and that people are much more likely to buy a product or service if someone they know recommends it.

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Here’s What 25 B2B Marketers Think Are the Key Trends in 2016

Paul Gillin

Contact influencers in your market – or even your own customers or subject matter experts – and ask them for short paragraphs on a topic, then combine that content into an e-book. They’re adopting buyer personas, content targeting and matching content to stages of the buying cycle.

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Social CRM: Curb Your Enthusiasm

Paul Gillin

If you’re a marketer in a medium-to large-sized B2B company, you’re almost certainly using customer relationship management (CRM) software to track your customers and prospects. The problem is that most of their customers are still struggling to get CRM 1.0 I encourage you to restrain your enthusiasm.

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