article thumbnail

The Marketing Book Podcast: “The Growth Leader” by Scott Edinger

The Forward Observer

Edinger About the Book Growth is a leadership issue, not a sales issue. Edinger helps CEOs and leaders intentionally and strategically engage with the customer experience to differentiate, innovate, cultivate loyalty, and grow. Douglas Burdett, host of The Marketing Book Podcast. Don’t know how to leave an iTunes review?

article thumbnail

Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

Here are six sure-fire customer relationship strategies to help build long-term brand loyalty. Why Customer Relationships and Brand Loyalty Are More Vital Than Ever. Here are four more reasons you should prioritize building customer relationships and loyalty. It also decreases the likelihood of losing customers.

Loyalty 309
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How ThriftBooks uses data insights, loyalty and experience to drive ecommerce sales

Martech

Books are a broad category with a passionate following. It takes data and a solid ecommerce strategy to break through to book fans on digital channels. The company has sold upwards of 250 million books over the last two decades. When I think about what really contributed to that, I see it as part of our core value proposition.”

Loyalty 101
article thumbnail

Why Brand Loyalty Is a Rare Commodity

B2B Marketing Directions

Unfortunately, it appears that customer loyalty is more elusive than ever. Marketing and customer experience pundits have been proclaiming the demise of customer loyalty for the past several years, and two recent surveys lend support to their point of view. Why Has Customer Loyalty Declined?

Loyalty 74
article thumbnail

Why Your B2B Business Needs a Customer Loyalty Program

The Lead Agency

They are imperative there is a critical connecting bridge between positive customer experience and customer loyalty which is achieved through customer loyalty programs. . The Importance of B2B Customer loyalty . While customer loyalty programs are largely associated with B2C businesses, they are even more important for B2B.

Loyalty 62
article thumbnail

Passikoff: Investing Along Loyalty Lines

The Customer

It’s loyalty-based. In fact, it is loyalty. Loyalty is not only a leading-indicator of consumer behavior, it’s also axiomatic. As loyalty increases, emotional engagement drives positive consumer behavior. Brands that innovate, engender more emotional engagement, which creates more loyalty, and so on. Just saying.

Loyalty 52
article thumbnail

What Is Economy Pricing? (& How Can You Leverage It?)

Hubspot

When booking a flight, you have a few options to consider. One of the most common examples of economy pricing happens on an airplane. Then, they use economy pricing to fill standard seats on the plane at a lower price. It's a no-frills option that appeals to price-sensitive customers. Economy Pricing Strategy.

Pricing 60