Martech

JANUARY 23, 2024

Books are a broad category with a passionate following. It takes data and a solid ecommerce strategy to break through to book fans on digital channels. The company has sold upwards of 250 million books over the last two decades. When I think about what really contributed to that, I see it as part of our core value proposition.”

Loyalty 102

Loyalty eCommerce Buzz Paid Search Agency 102

SmartBug Media

FEBRUARY 1, 2024

A successful email marketing strategy includes post-purchase emails that drive engagement, revenue, loyalty, and, ultimately, customer retention. They are cost-effective, increase brand loyalty, reduce customer churn, and generate more revenue for your business. Here are just a few benefits of a good customer retention email strategy.

Loyalty 59

Loyalty Acquisitions Word of Mouth Cross-Selling 59

Navigate the Channel

MAY 18, 2023

Not everyone reads books, or they only read e-books and digital publications – or listen to podcasts to keep them current on a topic. But books have their place, no matter the format, and we’re big fans of books that add to the conversation on brands and marketing. Read the book to learn more.

Branding 123

Branding Brand Identity B2B B2B Thought Leadership 123

Lead Forensics

MARCH 7, 2024

Whether it’s acquiring valuable habits, kicking undesirable ones, or boosting your productivity, these books are packed with wisdom accumulated over years of experience. With such a wealth of knowledge available, there’s a book out there waiting to become your personal guide on your journey of self-improvement.

Personalization 52

Personalization Fulfillment Word of Mouth Creativity 52

Marketing Insider Group

JUNE 2, 2017

For the 125th episode of The Marketing Book Podcast, I interviewed Noah Fleming, author of The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions. The post Weekend Reading: “The Customer Loyalty Loop” by Noah Fleming appeared first on Marketing Insider Group.

Loyalty 145

Loyalty Impressions Service Product 145

B2B Marketing Directions

MARCH 20, 2022

Unfortunately, it appears that customer loyalty is more elusive than ever. Marketing and customer experience pundits have been proclaiming the demise of customer loyalty for the past several years, and two recent surveys lend support to their point of view. Why Has Customer Loyalty Declined?

Loyalty 74

Loyalty Branding Brand Identity Paid Search Agency 74

SocialPilot

JANUARY 21, 2024

Not only can it amplify your brand visibility, but it also holds the potential to fuel direct bookings and amplify brand awareness. The ease of direct messaging allows guests to quickly ask questions, make special requests, and even book directly. These were some interesting hotel social media marketing strategies, weren’t they?

Social Media 91

Social Media Social Marketing Marketing & Strategy Marketing Strategy 91

The Lead Agency

MAY 11, 2022

They are imperative there is a critical connecting bridge between positive customer experience and customer loyalty which is achieved through customer loyalty programs. . The Importance of B2B Customer loyalty . While customer loyalty programs are largely associated with B2C businesses, they are even more important for B2B.

Loyalty 62

Loyalty WOM Advertising Agencies B2B 62

The Customer

JUNE 1, 2021

It’s loyalty-based. In fact, it is loyalty. Loyalty is not only a leading-indicator of consumer behavior, it’s also axiomatic. As loyalty increases, emotional engagement drives positive consumer behavior. Brands that innovate, engender more emotional engagement, which creates more loyalty, and so on. Just saying.

Loyalty 52

Loyalty Merchandising PR Correlation 52

ClearVoice

OCTOBER 19, 2020

What about the importance of customer loyalty? An interview with Jay Baer on creating customer loyalty through content. He is also the founder of Convince & Convert and the author of six best-selling books, including ‘Youtility: Why Smart Marketing Is About Help, Not Hype.’ Jay is here to show you the way.

Loyalty 102

Loyalty Top of Funnel Paid Content Word of Mouth 102

B2B Marketing Directions

JULY 16, 2023

Source: Amazon In his new book, Evolutionary Ideas: Unlocking ancient innovations to solve tomorrow's challenges (Harriman House Ltd., Evolutionary Ideas is one of the newest in a group of books that deal with the application of behavioral science principles to marketing and other aspects of business.

Marketing Management 52

Marketing Management Amazon Trigger Marketing Loyalty 52

The Customer

JUNE 15, 2021

As loyalty is a leading-indicator of sales and profitability, Red Bull and Monster ended up generating the most sales (35% and 26% respectively) in the category – but that might not be the biggest news … A lot of people drink coffee. Anyway, in 2021 the top-5 energy drinks, ranked according to customer loyalty, were: Red Bull.

Loyalty 52

Loyalty Lead Scoring Lead Ranking Correlation 52

B2B Marketing Directions

OCTOBER 16, 2022

A new book by Nancy Harhut - Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses (Kogan Page, 2022) - is a timely and much needed resource for marketers who want to leverage the power of human psychology in their marketing efforts.

Planning 52

Planning Paid Search Agency Advertising Agencies Work Management 52

The Customer

MARCH 31, 2021

The GameStop stock surge was an anomaly, but it is possible to harness the zeitgeist of that moment and apply it to a loyalty program investment. Here are five valuable lessons marketers should pocket from the GameStop trade event, from the architect or GameStop’s own loyalty program. Lesson 1: Envision a loyalty program as a business.

Loyalty 52

Loyalty Buzz Advertising Agencies Lead Ranking 52

Convince & Convert

MAY 1, 2013

She did so by engendering immense loyalty from her fans through her music, her message, and the community she has built around them. To anyone in the business community, this sounds like a classic case of loyalty marketing and customer cultivation. Lady Gaga didn’t become the success she is today based solely on her talent.

Loyalty 159

Loyalty Word of Mouth Ideal Customer Profiles Communities 159

Outbound Engine

MAY 20, 2020

It’s more important than ever to use every resource you have to maintain and grow your book of business. What’s the difference between customer retention and customer loyalty? The difference between customer retention and customer loyalty is more than a difference in vocabulary. Loyalty goes beyond spending money.

Loyalty 61

Loyalty Word of Mouth Network Marketing Marketing Automation Services 61

The Customer

MARCH 23, 2021

There’s been a lot of talk recently about how brand loyalty is disappearing. There’s been a lot of talk recently about how brand loyalty is disappearing. If it helps to think about “loyalty” to a brand as a consumer’s “emotional engagement” with a brand, I invite you to do so. I don’t think that’s true.

Loyalty 52

Loyalty Paid Search Agency Buy Differentiation 52

B2B Marketing Directions

FEBRUARY 5, 2022

A new book by Raja Rajamannar, the Chief Marketing and Communications Officer at MasterCard, fills the gap. The Landscape of Quantum Marketing Rajamannar devotes most of the book to a description of his vision of what marketing can look like in the era of Quantum Marketing.

Marketing AI 52

Marketing AI Privacy Ethics Marketing & Strategy 52

Televerde

JUNE 7, 2021

Invest in helpful resources like contemporary books on sales and books on marketing to improve your sales growth and lead generation. Then, use that information to develop targeted campaigns that build trust and customer loyalty. 5 Insightful Books on Sales and Books on Marketing. Accountability Mindset.

Work Management 52

Work Management Marketing Management Planning Paid Search Agency 52

Martech Advisor

MARCH 18, 2020

What does it take to not only attract new customers in the increasingly competitive travel space, but also to retain these customers and nurture them along the path to loyalty? Finally, let’s talk loyalty-an area where travel brands have arguably set the standard for all other industries.

Loyalty 52

Loyalty Acquisitions Branding Brand Identity 52

B2B Marketing Directions

JUNE 11, 2023

The earliest I've found is a 1972 book titled Organizational Buying Behavior by Frederick E. A new book by Antonia Wade - Transforming the B2B Buyer Journey: Maximize brand, improve conversion rates and build loyalty (Kogan Page Limited, 2023) - provides a fresh, expansive, and decidedly buyer-centric perspective on B2B buying and marketing.

Top of Funnel 40

Top of Funnel Buyer's Journey Lead Ranking B2B Thought Leadership 40

Vision Edge Marketing

JANUARY 30, 2024

Evolving Customer Needs and Foster Loyalty : In his book, The Practice of Management , Peter Drucker declares there is only one purpose of a business: to create a customer. It often involves tactics like price adjustments, loyalty programs, and improving customer service.

Work Management 232

Work Management Marketing Management Marketing & Strategy Planning 232

DiscoverOrg

MAY 12, 2016

So, we recently published a blog entitled, “ What You Won’t Learn from Books About Sales ,” and now here we are sharing our favorite books and blogs that can make your better at inside sales. Yes, best performing salespeople learn from experience and develop “grit” without the help of sales books. 4) Salesbuzz.com.

Ideal Customer Profiles 120

Ideal Customer Profiles Lead Ranking Ethics Tips 120

Marketing Insider Group

MARCH 27, 2023

Your clients are the heart of your business and it takes sincere dedication to gain their loyalty in return. Previous research has shown that B2B companies are able to maintain respectable client retention rates by building customer relationships and brand loyalty.

Tactics 245

Tactics Effectiveness B2B Marketing Management 245

Thinkers360

MARCH 8, 2024

Readers & Writers: To contribute your own content and to browse amazing content – including articles/blogs, books, interviews, podcasts and videos, from our opt-in B2B thought leader, analyst and influencer community – Join Thinkers360 today ! Kelly Hoey J Kelly Hoey Contact J.

B2B Thought Leadership 124

B2B Thought Leadership Work Management Thought Leadership Enterprise Management 124

Martech Advisor

SEPTEMBER 17, 2019

As the digital revolution expands the number of marketing channels, brands are seeing a tremendous blurring of the lines between traditional loyalty programs, digital transformations, and customer experience initiatives. No brand is perfect when it comes to loyalty these days, but Starbucks is doing a lot right.

Loyalty 57

Loyalty Branding Brand Identity Digital Transformation 57

Webbiquity

MARCH 4, 2019

It’s question that’s been at the center of conferences, workshops, blogs, and MBA courses for decades, and a topic of books and debates for centuries. They earn loyalty by empowering people to be their best in pursuit of a higher purpose. He’s a leadership speaker, coach, consultant, and author of three books.

B2B Thought Leadership 240

B2B Thought Leadership Thought Leadership Organic Leads Loyalty 240

Content Marketing Institute

DECEMBER 21, 2018

If you’re looking for a holiday gift book to advance the recipient’s content marketing skills, I have good news. During 2018, authors and publishers created some of the most helpful and sophisticated content marketing books. In addition, some acclaimed authors returned with new books. Drivers of content marketing. Aha,” I said.

Work Management 89

Work Management Advertising Agencies Marketing Management Content Marketing 89

DivvyHQ

OCTOBER 3, 2018

“Losing yourself in a book is the ultimate relaxation.”. A book is often the perfect prescription for doubt removal too. A book is often the perfect prescription for doubt removal too. Here we prescribe eight books to the modern content marketing leader. It blows all other books on culture right out of the water.”.

Work Management 78

Work Management Content Marketing Advertising Agencies Planning 78

Thinkers360

MARCH 22, 2024

Readers & Writers: To contribute your own content and to browse amazing content – including articles/blogs, books, interviews, podcasts and videos, from our opt-in B2B thought leader, analyst and influencer community – Join Thinkers360 today !

B2B Thought Leadership 141

B2B Thought Leadership Work Management Thought Leadership B2B 141

Zoominfo

MAY 12, 2016

Yes, best performing salespeople learn from experience and develop “grit” without the help of sales books. With that said, here are five of the books and blogs we love. In addition to her book, you can also find her insights online on her blog. If that challenge intrigues you, it’s worth picking up this book.

Ideal Customer Profiles 100

Ideal Customer Profiles Lead Ranking Ethics Profiling 100

Tomorrow People

MAY 30, 2022

After all, you can’t build brand loyalty if you don’t have customers. Palmatier and Shrihari Sridhar’s influential book Marketing Strategy: Based on First Principles and Data Analytics , one fundamental challenge that all companies face is the fact that all customers change—even in B2B contexts. Evolve your offering.

B2B Marketing 156

B2B Marketing Work Management Marketing Management Cross-Selling 156

KEO Marketing

JULY 26, 2016

You build brand loyalty. The key to brand loyalty is to build an emotional attachment to your brand. To help ensure your customers will remember your brand, here are five step s to build brand loyalty: Establish an ongoing relationship. Anticipate their needs.

Loyalty 48

Loyalty Branding Brand Identity Buzz 48

DealSignal

APRIL 17, 2024

By leveraging the insights provided by AI conversion rate optimization tools, businesses can create tailored experiences that resonate with users, driving satisfaction, loyalty, and ultimately, conversions. This not only enhances engagement but also fosters a deeper connection with customers, driving satisfaction and loyalty.

Conversion Rate 52

Conversion Rate Budget Programs Conversion Tools 52

Marketing Insider Group

APRIL 10, 2019

This groundbreaking idea shows the irrefutable link between employee satisfaction, customer loyalty, and ultimately, profits. If you haven’t read the book of the same name yet, put it on your must-read list for this spring. When you master the concept of the service profit chain, you can unlock the secret to higher profits.

Service 210

Service Customer Satisfaction Loyalty Activities 210

Heinz Marketing

OCTOBER 5, 2018

According to Allen Cheng’s summary of author Adam Grant’s ’book, Give and Take: Why Helping Others Drives Our Success. The post Selling by Giving: How Generosity and Vulnerability Leads to Loyalty appeared first on Heinz Marketing. I led with the old adage “It’s better to give than receive” and I believe it’s true. If so, how?

Loyalty 75

Loyalty Lead Ranking Lead Scoring Lead 75

Marketing Insider Group

OCTOBER 11, 2019

With the launch of Mean People Suck coming up here on October 25 (get your copy now on pre-sale and get my last two books free), I thought I would share 14 of the books that inspired Mean People Suck the most. This book is focused on the topic of creativity and how ideas can transform any situation.

Customer Satisfaction 38

Customer Satisfaction Startups Work Management Loyalty 38