Tomorrow People

AUGUST 3, 2021

As part of our ongoing partnership, Tomorrow People recently delivered a series of animation and live action videos to support the Partner Sales Certification training course by Atos. After two years of success, Atos took the decision to commission an updated set of videos to reflect changes and developments.

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Training Video Marketing Marketing Management Digital Transformation 156

Salesforce Marketing Cloud

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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Work Management Service Customer Satisfaction Lead Scoring 52

Martech

FEBRUARY 28, 2022

Digital marketing consultancy Bounteous announced that they are collaborating with digital experience company Acquia to launch Customer Data Platform (CDP) QuickStart Packages, a collection of training modules meant to support Acquia customers or those looking to install a CDP. Get the daily newsletter digital marketers rely on.

Digital Asset Management 87

Digital Asset Management Work Management Training Marketing Management 87

Salesforce Marketing Cloud

NOVEMBER 21, 2023

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. But the question is, how can you reach this audience at the right time, with the right message, in a way that doesn’t make them feel like they’re being sold to during a service visit?

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Work Management Service Cross-Selling Training 105

Smashmouth Marketing

JANUARY 14, 2022

But hiring and training people to perform the function in-house can offer benefits too. The people who you hire or train will be with you for the long term. And then there is the fact that training your current employees, or even hiring newcomers, could cost less than hiring an outside provider of services.

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Training Lead Generation Spending Cost 163

Seismic

DECEMBER 12, 2022

Customer service leaders are facing a complex set of challenges. Add growing call volumes, customer preferences, and economic uncertainty to the mix, and it’s easy to see why it’s such a pivotal time for customer service teams. A new approach to agent training and coaching. Dynamic and engaging microlearning.

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Training Work Management Service Correlation 52

SmartBug Media

FEBRUARY 19, 2024

Investing in on-site business training workshops is a cost-effective, high-impact way to ensure your employees have the knowledge, skills, and tools they need to excel in their roles and contribute to the overall growth, efficiency, and success of the business. What Types of On-Site Business Training Workshops Does SmartBug Offer?

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Training CMS Development Account Based Marketing Business 59

Convince & Convert

DECEMBER 6, 2023

Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? And it’s exactly why you should focus on providing holistic customer service through social media. 13 Social Media Customer Service Stats You Must Know 1. Not sure how to provide great customer support via social media?

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Work Management Marketing Management Social Media Stats 143

Seismic

DECEMBER 5, 2023

Your sales team can only go so far without proper training and enablement. That’s why the best sales training programs don’t end after onboarding. As sellers mature and your company evolves, training objectives and methodologies will naturally evolve too — and that’s a good thing. More on that in objective #5!)

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Training Work Management Marketing Management Touchpoints 59

ClickDimensions

SEPTEMBER 11, 2023

Looking for training to improve your marketing team and processes? ClickDimensions presents you the Marketing Services team – a team comprised of marketing experts who specialize in our ClickDimensions products, Dynamics 365 and generalized Marketing best practices. Fill out the form to access this training. Unlock Article

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Training Practices Service Process 52

Salesforce Marketing Cloud

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community? The answer is yes!

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Work Management Peer-to-peer Service Communities 132

Seismic

MARCH 12, 2024

At Shift 2023, experts from our award-winning Professional Services team led breakout sessions designed to help our customers navigate complex enablement journeys. Our journey as a leader in the enablement space began over a decade ago, with financial services customers across banking, wealth management and insurance.

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Work Management Marketing Management Service Contingency Planning 104

Hubspot

OCTOBER 4, 2023

In sales, where every conversation counts and every opportunity demands precision, your team needs more than just the ordinary training programs. Without sales training software, it would be very difficult to ensure reps are applying best practices, staying up-to-date with the products and services they’re selling, and closing deals.

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Enterprise Management Work Management Training Software 52

InsightSquared

NOVEMBER 6, 2017

Have you ever heard the comment, “Why can’t we just train the sales team?” But, all too often it’s touted as the end-all be-all solution when the problem isn’t a lack of training, it’s confusing processes, or there is a lack of management. A good process and user experience in a system shouldn’t require too much training.

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Training Work Management Rules Forecasting 136

Salesforce Marketing Cloud

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

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Work Management Service Customer Satisfaction Ad Exchange 136

Martech

SEPTEMBER 19, 2023

It also announced generative AI capabilities for Oracle Fusion Cloud Service. Simple Campaigns provides guidance on the creation of emails recommending a specific product, service or offer. A lot of the tools that marketers have been training up on are designed to go find new market segments. ” GenAI for custom service.

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Work Management Marketing Management Service Marketing AI 110

Sprout Social

SEPTEMBER 2, 2022

And continuing your social media training is the best way for you, and your team, to achieve a quick knowledge and credentials boost. The more team members you onboard, the more important it becomes to keep up with the best training resources out there. Org-wide social media marketing training. Level: Beginner. Type: Course.

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Social Media Training Course Resources 118

ANNUITAS

OCTOBER 11, 2023

I want to share with you a new service from ANNUITAS – one designed to help go-to-market (GTM) organizations continuously improve their performance. Let’s tackle ‘the why’ and dig into how this service works. As Growth Leaders , we find ourselves at a crossroads with our go-to-market efforts.

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Marketing Analytics Tools Enterprise Management Work Management Marketing Management 130

Vidyard

JANUARY 8, 2021

Your next sales kickoff or training event is going virtual for 2021. If you’re thinking about adding virtual selling to your training program this year, we’ve rounded up our favorite sales training resources and speaker suggestions to help educate and inspire your team. Virtual Sales Training Resources. Get the Kit.

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Training Top of Funnel Resources Work Management 141

Valasys

JULY 6, 2023

New Jersey, 26th July’23: On Monday, Gizmodo spotted that Google recently updated its privacy policy to disclose that its various AI services, such as Bard and Cloud AI, may be trained on public data that the company has scraped from the web. This latest update simply clarifies that newer services like Bard are also included.

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Training Privacy Policies Google Copyright 52

Salesforce Marketing Cloud

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

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Work Management Automation Service Customer Satisfaction 98

Only B2B

MARCH 6, 2023

Outsourcing appointment setting services can help organizations to focus on their core competencies while still achieving their business goals. There are many benefits to outsourcing appointment setting services. Outsourcing appointment setting services can be significantly more cost-effective than hiring and training in-house staff.

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Marketing Management Organization Service High Quality Lead 118

Oktopost

OCTOBER 26, 2023

For financial services firms, establishing a robust and trustworthy brand image is pivotal for sustained success. In fact, 81% of socially engaged sellers in the financial services industry report increased business prospects. Fortunately, employee advocacy can rectify the situation, providing a human touch to your brand.

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Marketing Management Service B2B Thought Leadership Thought Leadership 125

Marketing Insider Group

APRIL 8, 2024

Whether you’re in marketing , customer service, or any field in between, CustomGPT might just be the solution that both speaks your language and, more importantly, speaks to your audience. Understanding CustomGPT At its core, CustomGPT is a version of OpenAI’s famed Generative Pre-trained Transformer (GPT) models.

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Work Management Lead Ranking Marketing Management Training 262

ANNUITAS

JANUARY 19, 2022

Research shows that 99% of B2B buyers would both make a new purchase and complete a renewal in an end-to-end digital service model. Additionally, a majority of respondents are very comfortable spending $50k or more entirely through self-service channels. It’s clear: Buyers want a self-service purchasing option.

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Sales Management Lead Ranking Work Management Marketing Management 130

ClickDimensions

MARCH 27, 2023

Today we will interview Barry O’Callaghan , Global Director of Marketing Services, to find out more about the Marketing Services team and their offering. What is Marketing Services? Why should customers think about using the Marketing Services team? How can businesses use Marketing Services?

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Work Management Marketing Management Service Paid Search Agency 98

Biznology

JULY 30, 2020

Considering recent changes around the world, leadership development training is probably more important than ever before. Strategic and informed leaders serve as an example for the teams they lead, and leadership training helps both leaders and their teams understand how the pieces fit together in the business processes puzzle.

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Training Effectiveness Marketing Management Lead Ranking 104

Biznology

MARCH 16, 2020

Corporations can benefit enormously from this age group; however, these new leaders are not as teachable through traditional training methods. Rather, they benefit most from hands-on , applicable and customized training tailored to their outlook and skillsets. Because of this, strategic thinking training should be entirely revamped.

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Seismic

MARCH 7, 2023

More stakeholders are involved in every buying decision and they all look for more than just a great product or service. In this post, we’ll explore why organizations need to double down on their sales training programs and how to get started. Traditional training programs are disengaging, difficult to follow, and inefficient.

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Training B2B Sales B2B Budget Programs 52

The Daily Egg

SEPTEMBER 23, 2020

From employee onboarding to training, risk and compliance, payroll, and benefits administration, HR departments are the backbone of businesses. The post Best HR Outsourcing Services appeared first on The Daily Egg. But having an in-house HR staff is expensive.

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Service Best Practices Training Efficiency 141

Salesforce Marketing Cloud

FEBRUARY 9, 2023

Customer service organizations today are fighting an uphill battle. Service agents face record case volumes, and customers are frustrated by growing wait times. With nearly half of customers citing poor service experiences as the main reason they switched brands last year, the pressure is on for companies to find a better way forward.

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Enterprise Management Work Management Service Generation 98

Televerde

MAY 2, 2022

Many businesses believe customer service outsourcing means sending their customers on a difficult journey with lots of frustration and few resolutions. However, outsourced customer service doesn’t have to be that way. It can lead to improved service and a better customer experience. What Is Customer Service Outsourcing?

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Service Paid Search Agency Customer Satisfaction Advertising Agencies 97

Seismic

MARCH 1, 2022

If your organization is rethinking or fine-tuning its sales training and coaching strategy, we’ve got you covered. In this post, we’ll share five of our top sales training principles along with tips so you can implement them in your organization. Training and coaching a successful salesforce starts on day one.

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Training Tips Peer-to-peer Buyer Personas 52

Salesforce Marketing Cloud

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. Get the free report What is asset service management? Get the free report What is asset service management?

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Work Management Service Terms and Conditions Forecasting 59

Martech

AUGUST 24, 2021

You’ll also access: Four empowering keynotes featuring senior marketers from HBO Max and Amazon Web Services , as well as email marketing expert Kath Pay and the godfather of martech, Scott Brinker. The post Next month: Free, actionable training to overcome critical data challenges appeared first on MarTech. and loads more.

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Training Amazon Demand Communities 121

Hubspot

SEPTEMBER 1, 2023

Train AI in sales, and you’ll join 81% of salespeople surveyed who agree that AI significantly reduces their manual tasks and data entry workload. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Thoughtful execution ensures AI can be trained correctly. Use trusted software.

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Ethics Marketing AI Training Work Management 66

Martech

AUGUST 17, 2021

Your opportunity to train with senior marketers from world-class brands is here: Attend MarTech , online September 14-15, for FREE. Your All Access pass unlocks 75+ tactic-rich sessions featuring experts from Amazon Web Services, HBO Max, United States Soccer Federation, Sony Interactive Entertainment, Michael Kors , and dozens more.

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Amazon Training Class Loyalty 103