Salesforce Marketing Cloud

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency.

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Salesforce Marketing Cloud

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Here’s what you need to do to set yourself up for success. That’s where a service workflow process map comes in.

Work Management 98

Work Management Automation Service Customer Satisfaction 98

Sprout Social

FEBRUARY 8, 2024

Picture this: You log on for the day to see what customer inquiries came in overnight. If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. What are customer service tiers? Who are you prioritizing?

Work Management 105

Work Management Marketing Management Service Paid Search Agency 105

Salesforce Marketing Cloud

APRIL 30, 2024

Behind every customer experience is a set of fine-tuned metrics. Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative.

Service 52

Service Customer Satisfaction Guidelines CRM 52

Salesforce Marketing Cloud

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. You might even jeopardize the safety of your employees, contractors , and customers. Enter asset service management, the process of effectively managing and maintaining physical assets in field service.

Work Management 59

Work Management Service Terms and Conditions Forecasting 59

Only B2B

MARCH 6, 2023

Outsourcing appointment setting services can help organizations to focus on their core competencies while still achieving their business goals. There are many benefits to outsourcing appointment setting services. Outsourcing appointment setting services can be significantly more cost-effective than hiring and training in-house staff.

Marketing Management 118

Marketing Management Organization Service High Quality Lead 118

ClickDimensions

MARCH 27, 2023

In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. Today we will interview Barry O’Callaghan , Global Director of Marketing Services, to find out more about the Marketing Services team and their offering.

Work Management 98

Work Management Marketing Management Service Paid Search Agency 98

Webbiquity

APRIL 15, 2019

Providing excellent customer service is essential for all businesses, but B2B customer service is very different from B2C. For the best results, B2B customers should be treated as partners in success, and it’s crucial that your customer service team completely understands the businesses that they are supporting.

Work Management 237

Work Management Marketing Management Service Effectiveness 237

Optinmonster

DECEMBER 18, 2023

Customers and subscribers expect to receive email notifications about their orders and any changes to their account. In order to ensure these emails go through successfully, you need an SMTP service. SMTP services offer an easy and secure solution to this problem. What sorts of emails do you need an SMTP service for?

Marketing Automation Services 69

Marketing Automation Services Enterprise Management Work Management Marketing Management 69

Hubspot

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Service 87

Service Purchase Intent Landing Pages Psychographics 87

Oktopost

OCTOBER 26, 2023

For financial services firms, establishing a robust and trustworthy brand image is pivotal for sustained success. And because customers tend to trust individuals over brands, employee advocacy is the best way to connect with your potential clients and build your reputation as a reliable financial expert.

Marketing Management 125

Marketing Management Service B2B Thought Leadership Thought Leadership 125

Salesforce Marketing Cloud

JANUARY 23, 2023

Invest in customer support. When your team has an efficient platform — not just the mashup of tools acquired over the years — they can focus on delivering empathetic, effective customer service. You can then streamline the experience for both your employees and customers. This is the magic of efficiency.

Work Management 98

Work Management Marketing Management Service Paid Search Agency 98

ANNUITAS

JANUARY 19, 2022

Research shows that 99% of B2B buyers would both make a new purchase and complete a renewal in an end-to-end digital service model. Additionally, a majority of respondents are very comfortable spending $50k or more entirely through self-service channels. It’s clear: Buyers want a self-service purchasing option.

Sales Management 130

Sales Management Lead Ranking Work Management Marketing Management 130

Salesforce Marketing Cloud

JANUARY 31, 2023

What kind of impact does equipment downtime have on your customers and your reputation? Prioritizing proactive field service can help you not only reduce operating costs but also keep your customers happier — and coming back. Discover how your company can be more proactive by checking out our latest field service guide today.

Work Management 98

Work Management Service Customer Satisfaction Terms and Conditions 98

Salesforce Marketing Cloud

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

Work Management 59

Work Management Marketing Management Service Knowledge Base 59

Vidyard

SEPTEMBER 14, 2021

Financial services is an industry that’s on the brink of a new day. From customer service to new client contracts, everything is going digital—even selling. The financial services industry is recognizing a digital change that clients have wanted for a long time. 4 Types of Videos for Financial Services 2.1

Enterprise Management 139

Enterprise Management Work Management Marketing Management Sales Management 139

SmartBug Media

MARCH 17, 2023

Market research is a valuable tool that can help you understand the needs and preferences of your potential customers. When it comes to bringing your product or service to market , start with market research. Let’s dive in and explore the importance of market research for any product or service launch.

Research 98

Research Service Product Planning 98

seo.co

MAY 31, 2023

But they all have one thing in common: they offer marketing services, as well as SEO consulting services, to help you see better marketing and advertising results. So what are the more specific signs that you need to hire (or fire) SEO consulting services? You’re still calling it Google Webmaster Tools.

Consulting 97

Consulting Paid Content Work Management Marketing Management 97

sagefrog

DECEMBER 13, 2023

One of the most significant decisions a facility can make in building the future of its business is who to outsource and entrust various facility maintenance services to. After all, selecting the right vendors can be the difference between employees and customers having a positive or negative experience at the facility.

Work Management 62

Work Management Marketing Management Planning Marketing Plans 62

Vision Edge Marketing

FEBRUARY 13, 2024

Businesses embracing advantageous excellence prioritize ongoing improvement, iterating upon their strategies, products, and operations to stay competitive and optimize their chances of sustained success in a dynamic and ever-changing market environment. Our world changes so rapidly, that rapid iteration is essential to business success.

Work Management 232

Work Management Terms and Conditions Marketing Management Lead Scoring 232

Only B2B

APRIL 19, 2023

That’s where SDR (Sales Development Representatives) as a service comes in. SDR as a service providers are specialized companies that offer a range of services to help B2B companies generate leads, set appointments, and close sales.

Enterprise Management 62

Enterprise Management Work Management Marketing Management Service 62

SmartBug Media

APRIL 26, 2022

Does growth mean acquiring new customers? Or dedicating resources to existing customers? Let’s add more context and define why customer retention and renewals are important. Customer retention strategies like educating and great customer service will increase customer loyalty. Maybe a mixture of both?

Enterprise Management 98

Enterprise Management Hubspot Work Management Marketing Management 98

Salesforce Marketing Cloud

NOVEMBER 29, 2023

It seems effective service today requires clairvoyance into the needs and wants of your customers – they expect companies to recognize the problem instantly and proactively solve it. Yet subscribers want personalized experiences not only in the content they’re served but also in the customer service they receive.

Work Management 59

Work Management Marketing Management Paid Search Agency Service 59

Optinmonster

AUGUST 16, 2023

Are you looking for the best bulk email services to help you reach a wider target audience? Marketing automation has come a long way , and bulk email services are at the forefront. These tools allow you to reach more subscribers and achieve higher open and click rates. What Is a Bulk Email Service?

Marketing Automation Services 52

Marketing Automation Services Work Management Marketing Management Service 52

Marketing Insider Group

APRIL 8, 2024

That’s right—in a world awash with generic AI solutions, CustomGPT stands out by offering something that seems almost too good to be true: customization that actually meets your specific requirements. Because it’s not just another tool in your digital arsenal—it’s claiming to be the craftsman that shapes your tools to perfection.

Work Management 262

Work Management Lead Ranking Marketing Management Training 262

Salesforce Marketing Cloud

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. As a field service leader, safety is No. This can boost customer satisfaction scores.

Work Management 98

Work Management Service Cross-Selling Customer Satisfaction 98

Salesforce Marketing Cloud

DECEMBER 13, 2022

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. It all starts with service.

Service 98

Service Planning Personalization Peer-to-peer 98

Salesforce Marketing Cloud

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. You get to interact with customers and solve their problems. In fact, you may be the only person from your employer that a customer ever sees. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

Work Management 52

Work Management Service Practices Tips 52

QuanticMind

AUGUST 29, 2023

Consumer trust plays a fundamental role in the financial services industry. The inherently personal nature of the products and services provided, coupled with their potential magnitude of impact, puts trust right at the center of the consumer relationship. The caveat here, however, is the handling of this data.

Trust Marketing 79

Trust Marketing Paid Search Agency Service Advertising Agencies 79

Martech

JUNE 8, 2023

Generative AI and large language models are making customer experience platforms more accessible and humanized. These advances in recent months build on years of AI development that customer service and experience company NICE has put into their experience software. Why we care. Enlighten Actions and Copilot features.

Marketing Management 97

Marketing Management Marketing AI Service Generation 97

Salesforce Marketing Cloud

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. But how do you get started?

Work Management 59

Work Management Analytics Service Customer Satisfaction 59

Salesforce Marketing Cloud

AUGUST 30, 2023

Customer expectations have never been higher. According to our research, 88% of customers say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers struggle to balance speed with quality when providing field service.

Work Management 52

Work Management Marketing Management Efficiency Service 52

Salesforce Marketing Cloud

FEBRUARY 16, 2022

Communications service providers work hard to keep their customer base strong. But despite their best efforts, customers still leave. If service providers knew which customers were about to cancel, they could take proactive steps to lower their likelihood of leaving. Identify customers who are likely to cancel.

Marketing AI 98

Marketing AI Service Churn Rate Customer Satisfaction 98

Salesforce Marketing Cloud

APRIL 6, 2022

Skill building is critical for career advancement – and it’s important to know which skills to prioritize, based on your chosen customer service career path. Upskilling also helps you get to the heart of every customer interaction and please customers expecting top-notch digital experiences. What is a Trailblazer?

Work Management 96

Work Management Course Service Peer-to-peer 96

Salesforce Marketing Cloud

SEPTEMBER 21, 2021

Customer service agents go through a lot. At the same time, agents are more important to the business than ever, acting as brand ambassadors as customer experience has become a key differentiator that drives growth. “We So let’s celebrate the individuals behind the scenes: our customer service teams.”. LEARN MORE.

Work Management 98

Work Management Service Training Loyalty 98

Sprout Social

AUGUST 16, 2023

Coupled with the unpredictable nature of social media and the looming economic downturn , many weary financial services executives see social media as a threat. Stop a crisis in its tracks with social listening Customer sentiment can change overnight. This is especially true for Gen Z consumers.

Work Management 75

Work Management Marketing Management Social Media Service 75

Martech

MARCH 14, 2024

Oracle today announced that it is rolling out a range of generative AI tools across both front and back office applications in its Oracle Fusion Cloud Applications Suite. In addition to new solutions for ERP, supply chain management and HR, it announced specific enhancements to its customer experience capabilities.

Enterprise Management 96

Enterprise Management Marketing AI Work Management Marketing Management 96