How a customer service crisis drove the use of chatbots in Georgia
Martech
JULY 31, 2023
In business terms, this was a customer service crisis — and customer service is integral to customer experience. DSG had a solution that wasn’t on a lot of peoples’ radar in 2020 but is now: Chatbots. Fortunately for all involved, the agency had been investigating chatbots for a while when this crisis hit.
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