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Salesforce.com Best Practices: Thought Leadership with David Taber, Author of Salesforce.com Secrets of Success

Adobe Experience Cloud Blog

David is the author of the new Prentice-Hall book, " Salesforce.com Secrets of Success ," which covers the people, policy, and process issues surrounding effective CRM solutions. Research studies indicate that over half of the leads that register at your website today will not even remember your company name 48 hours from now.

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What The Top 4% of Account-Based Marketers Have in Common

ANNUITAS

Ramos and Forrester speculated on a few reasons for the disconnect, positing that ABM is “suffering from an identity crisis” and in many cases has “become no more than just another label for selling products.” Look at the case studies in this same issue. So what do those top 4% of Account-Based Marketers have in common?

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7-Step DIY Data Segmentation For Account-Based Marketing

Zoominfo

Technographics (Tech stack) Do they use technologies that complement your own products? Products & Services What products or services interested them at the beginning? Who are the real advocates for your product? Discover your highest ROI products and services. Funding How much funding have they raised?

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CSO Insights Study Favors On-Demand CRM

Customer Experience Matrix

Amid the contradictory and self-interested vendor claims of success for their products, CSC Insights’ surveys of over 2,500 companies found a clear winner: on-demand systems (a.k.a, The most recent, “On-Demand Versus On-Premise CRM: Are There Performance Differences?” lives up to expectations. I don’t recall being asked whether I wanted one.

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B2B Prospecting Data Just Keeps Getting Better

ViewPoint

My colleague Bernice Grossman and I recently conducted a new study indicating that B2B marketers now have the opportunity to target prospects more efficiently than ever before. Technology usage “intensity” score, by product (HG Data). Out-of-business indicator, plus credit rating and parent/subsidiary linkages (Salesforce.com).

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Pega Customer Decision Hub Offers High-End Customer Journey Orchestration

Customer Experience Matrix

My previous posts about Journey Orchestration Engines (JOEs) have all pointed to new products. Indeed, some features the product had a decade ago are still cutting edge today – my favorite is simulation of proposed decision rules to assess their impact before deployment. But some older systems qualify as well.

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Content Selling: How Sales Can Better Leverage Marketing Content

The Point

Recently I had the opportunity to sit down with Daniel Chalef, CEO of KnowledgeTree , developers of an intriguing new solution, built for both Salesforce.com and mobile (iOS), that enables sales teams to instantly find, surface, and present the ideal content in any selling situation. HS) What problem does KnowledgeTree solve? (DC)