Chris Koch

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What the slow death of B2B publishing means for marketers

Chris Koch

In fact, buyers are hungrier than ever for good ideas presented in an objective way that target their specific needs. Meanwhile, Google, which has become the biggest ad agency of them all, gets rich by presenting hungry content seekers with links to JC Penney. Start with a good idea and the channel questions will resolve themselves.

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The power of self-regulation in customer relationships

Chris Koch

In this video of a conference presentation Zane did (don’t bother with the whole thing, just scroll down in the box marked “Chapters” to “Zane’s Cycles”—it’s short and sweet), he offers the bowl to people in the audience and asks them to take from the bowl. And he aims to give away (as in free) as many services to his customers as possible.

Wikipedia 100
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Bring marketing into the account planning process

Chris Koch

Our research shows that we may have found something: account planning. But sales is under all kinds of pressure these days and we’re finding that many salespeople simply don’t have the time—or the inclination—to do real in-depth research on their accounts. Research is one of marketing’s greatest strength.

Planning 100
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Why B2B marketers hate social media

Chris Koch

In a recent post, I offered some hard research data to support the growing importance of social media to B2B. The first hurdle for B2B marketers in developing a social media strategy is presenting a case for why their companies should be involved in social media at all. But social media is by no means a silver bullet. Tweet This Post.

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Want proof that the C-suite is into social media? Here it is.

Chris Koch

One is the river of planned content—the conference theme, the presentations, etc.; This year, our research showed that most buyers go to colleagues inside their own companies for referrals of people to talk to about a purchase. Tags: ITSMA Research Social Media ITSMA social media strategy social media technology.

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How to get others to blog

Chris Koch

Filter research. Customer research can provide tons of fodder for content, but you can’t just dump it on SMEs unfiltered. Then make a plan for hitting those topics in as many different types of content as possible (blog posts, conference presentations, videos, etc.) Pick some key themes and ask them to comment on them.

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There is only one objective in social media: create learning networks

Chris Koch

Recommend products and services that you haven’t thoroughly researched and you will most likely be out of a job. Primary and secondary research provides the inspiration for some ideas and the objective justification for others. The reason I say this is that another hard-wired part of us is the desire to learn.