Martech

OCTOBER 4, 2023

In the past, customer loyalty was earned with a friendly smile at the corner store. Now, leveraging an omnichannel loyalty program is not just an advantage but a necessity. The transformation of customer loyalty in the age of omnichannel commerce can help your brand thrive by embracing this evolution.

Loyalty 107

Loyalty Touchpoints Mobile Marketing Interactive Marketing 107

Martech

JANUARY 11, 2024

In the first article of this three-part series, we looked at the importance of data in making customers aware of our products and services and educating them on our key points of differentiation. In this second part, I will explore a critical part of the journey: the purchase stage. Meticulously streamline the purchasing process.

Purchase 83

Purchase Marketing AI Optimization Customer Satisfaction 83

SmartBug Media

FEBRUARY 1, 2024

The post-purchase moment is pivotal in the buyer’s journey. A successful email marketing strategy includes post-purchase emails that drive engagement, revenue, loyalty, and, ultimately, customer retention. This article will explain how you can maximize your marketing efforts and fuel customer retention with post-purchase emails.

Loyalty 59

Loyalty Acquisitions Word of Mouth Cross-Selling 59

Martech

JANUARY 23, 2024

ThriftBooks bases its ecommerce strategy on five pillars: price, book selection, product quality, customer service and loyalty programs. Thriftbooks also uses personalization to send fine-tuned emails to customers based on previous purchases. The company has sold upwards of 250 million books over the last two decades.

Loyalty 99

Loyalty eCommerce Buzz Paid Search Agency 99

Martech

FEBRUARY 8, 2023

Offering a competitively priced product that customers want to purchase is a huge piece of the puzzle. The answer largely lies in building a relationship with your customers and earning their loyalty. However, implementing a strong customer loyalty program is a highly effective tool in the loyalty kit.

Loyalty 88

Loyalty Lead Ranking Paid Search Agency Marketing & Strategy 88

Zoominfo

SEPTEMBER 1, 2019

Businesses have posed the question of how to build and strengthen customer loyalty throughout history. But it’s more pertinent than ever before in today’s crowded digital landscape, where businesses struggle to build and maintain customer loyalty in an ever-expanding field of competitors. Invest in Multi-Channel Customer Service.

Loyalty 130

Loyalty Ad Building Zoominfo Budget Programs 130

Marketing Insider Group

MARCH 30, 2021

When you hear the phrase “product marketing,” what are some of the first brands that come to mind? Product marketing is all about the consumer. To be a successful product marketer, you must pull the consumer into your narrative. Product marketing is where sales, marketing, and product development overlap.

Marketing Strategy 363

Marketing Strategy Marketing & Strategy Product Top of Funnel 363

SmartBug Media

MAY 15, 2023

Our panel discussion featured Dan Caldwell , tech partnerships team lead at Klaviyo; Kira Renee , e-commerce product marketing manager at SmartBug Media; and Ryan O’Connor , director of e-commerce marketing at SmartBug Media. Many brands make the mistake of thinking that retention marketing starts after the purchase has been made.

Loyalty 97

Loyalty Ad Building Paid Search Agency Budget Programs 97

SmartBug Media

AUGUST 29, 2023

As companies strive to expand their customer base and increase sales, the idea of purchasing lead lists may appear enticing. Though it may seem like a quick solution to acquiring leads, the truth is that purchasing lead lists can have detrimental effects on your business.

Purchase 104

Purchase Cost Sales Qualified Leads Lead Scoring 104

Sana Commerce

FEBRUARY 6, 2024

In a B2B context, this allows your business to remind customers about frequently purchased products, boosting customer engagement and retention. With a laser focus on practicality and results, MailChimp seamlessly integrates AI capabilities, facilitating the generation of data-driven product recommendations.

Loyalty 52

Loyalty Marketing Strategy Marketing & Strategy Ideal Customer Profiles 52

Martech

OCTOBER 1, 2021

With limited resources, marketers need every edge they can get, including psychology, to get customers closer to purchase. said Megan Sangha, Senior Product Marketing Manager for workflow management company Wrike, in her talk at our recent MarTech conference. Loyalty comes after the fact. Six keys to purchase through psychology.

Purchase 131

Purchase Practices Customer Satisfaction Work Management 131

The Customer

AUGUST 25, 2021

It’s time to revisit one of the simplest, most universal measures to test a company’s customer loyalty. Loyalty Should Be, Too. Companies need to be careful not to confuse customer satisfaction with customer loyalty; two very different measurements. Let’s Use RFM to Measure Customer Loyalty!

Loyalty 98

Loyalty Paid Search Agency Advertising Agencies Customer Satisfaction 98

Martech

DECEMBER 20, 2022

Creating a loyalty marketing strategy is critical to understanding that every customer is unique. This, together with recognizing their loyalty to your brand with incentives (coupons, rewards or promotions), all lead to gaining a larger share of your members’ wallets and spend. Segmenting your customers is critical to your success.

Lead Ranking 93

Lead Ranking Loyalty Segmentation Marketing AI 93

B2B Marketing Directions

MARCH 20, 2022

Unfortunately, it appears that customer loyalty is more elusive than ever. Marketing and customer experience pundits have been proclaiming the demise of customer loyalty for the past several years, and two recent surveys lend support to their point of view. Why Has Customer Loyalty Declined?

Loyalty 74

Loyalty Brand Identity Branding Paid Search Agency 74

Convince & Convert

MARCH 5, 2024

The Challenge of Building Customer Loyalty If you’re a brand leader today, it can feel like it’s harder than ever to build loyalty with customers. TWEET: 71% of consumers switched brands at least once over the past year, hunting for better deals, better product quality, or better customer service among many other reasons.

Research 143

Research Loyalty Case Studies Communities 143

Vision Edge Marketing

OCTOBER 3, 2023

The quest to discover new customers and retain the loyalty of existing ones is not without challenges. Moreover, the map to customer satisfaction and customer loyalty is ever-changing, requiring businesses to decipher clues and adapt their customer-centric strategies. Wondering what kind of data to navigate?

Acquisitions 205

Acquisitions Lead Ranking Loyalty Lead Scoring 205

Adobe Experience Cloud Blog

JUNE 2, 2020

When campuses were closed and classes moved online, tech companies stepped up to offer their products to students for free while they finished the semester remotely. Those brands have built passionate customer loyalty over the decades. The broadly popular decisions are often easy to see and implement.

Loyalty 174

Loyalty Personalization Ad Building Content 174

Stevens & Tate

SEPTEMBER 28, 2021

It showcases the products and services that you offer, as well as positions you as an expert in your industry or niche. But, did you know that it is also critical for building customer loyalty? You share expert information that is useful to the prospect as well as answer any questions that arise.

Loyalty 75

Loyalty Lead Ranking Marketing Qualified Leads Top of Funnel 75

Televerde

APRIL 27, 2021

It not only helps you assess how many new customers you’re gaining, but it also reveals how well you’re meeting the needs of your existing clientele and builds customer loyalty. When you do, 93% of customers are likely to purchase from you again. The Importance of Improving Customer Loyalty. 5 Steps to Reconnect with Customers.

Loyalty 75

Loyalty Word of Mouth Demographics Social Media 75

The Lead Agency

MAY 11, 2022

One of t he most common mistakes made by B2B businesses is believing that if they have a great product or service, customer retention will naturally follow. They are imperative there is a critical connecting bridge between positive customer experience and customer loyalty which is achieved through customer loyalty programs. .

Loyalty 62

Loyalty WOM Advertising Agencies B2B 62

Customer Experience Matrix

JUNE 3, 2017

SessionM launched in 2012 as a platform that increased user engagement by adding gamification and loyalty rewards to mobile apps. Compared with these vendors, SessionM’s loyalty features are probably its most unusual feature. But it would be misleading to pigeonhole SessionM as a system for loyalty marketers.

Loyalty 120

Loyalty Enterprise Management Ideal Customer Profiles Work Management 120

Navigate the Channel

JULY 27, 2023

As we delve into the realm of content and database marketing, we’ll explore key insights and recommendations that can help your building product organization thrive in this dynamic digital age. This information equips customers to make informed decisions and communicate the value proposition effectively.

Database Marketing 65

Database Marketing Product Ad Building Content Marketing 65

Webbiquity

JANUARY 19, 2023

Marketers can better target the right audiences and foster client loyalty in an increasingly competitive marketplace by appreciating the differences and similarities between B2B and B2C marketing strategies. Relationship Building B2B relationships are built on trust and delivery of quality products or services.

Work Management 217

Work Management Marketing Management B2B Marketing B2B 217

The Customer

JUNE 1, 2021

It’s loyalty-based. In fact, it is loyalty. Loyalty is not only a leading-indicator of consumer behavior, it’s also axiomatic. As loyalty increases, emotional engagement drives positive consumer behavior. Brands that innovate, engender more emotional engagement, which creates more loyalty, and so on. 1( ?? )? ?? ?1

Loyalty 52

Loyalty Merchandising PR Correlation 52

ClearVoice

AUGUST 25, 2023

Technical content marketing can be a highly effective component of a strong product marketing strategy. But what exactly is it, and how can it help with product marketing? Understanding Technical Content Marketing Technical content marketing is a subset of content marketing that has a narrower focus on how your product works.

Marketing Strategy 96

Marketing Strategy Marketing & Strategy Product Planning 96

Salesforce Marketing Cloud

AUGUST 17, 2021

Customer expectations have also changed – 84% of customers say the experience a company provides is as important as its products and services. You can pinpoint these preferences using information directly collected from customers. Deliver data-powered holiday messaging.

Marketing AI 98

Marketing AI Loyalty Marketing Strategy Marketing & Strategy 98

Rev

AUGUST 23, 2023

One method of supercharging growth (and used to success by companies like Slack and Candidly) is product-led growth (PLG). Let’s find out if product-led growth is right for the next edition of your B2B RevOps playbook. They gain hands-on practice with your product or service and get hooked at the outset. Sections: What is it?

Product 78

Product Marketing AI Customer Satisfaction Lead Ranking 78

ClickZ

MAY 15, 2020

30-second summary: Cheetah Digital, a cross-channel customer engagement solution, was hired by Donatos Pizza to create a loyalty program leveraging their technology, Cheetah Digital. Jon Siegal, Cheetah’s VP of Global Loyalty and Sales, spoke to ClickZ about the program. Donatos is on its way to reaching one million loyalty members.

Loyalty 105

Loyalty Work Management SMS Marketing Management 105

Webbiquity

APRIL 18, 2023

While consumer ecommerce sites like Amazon, Etsy, and eBay get more media coverage, B2B e-commerce—the direct online marketing and selling of products or services between two companies, such as a wholesale supplier and retailer—is three and half times larger than B2C. Your site should be fast and responsive, with all the needed information.

eCommerce 292

eCommerce Social Media Tactics B2B Marketing 292

Sprout Social

OCTOBER 23, 2019

Brand loyalty will build ambassadors and help you retain customers long term. Read on to learn how you can bring the concept of brand loyalty into focus through your marketing. What is brand loyalty and why is it important? When people strongly favor a particular brand over all the others, that’s brand loyalty.

Loyalty 88

Loyalty Ad Building Brand Identity Branding 88

Vision Edge Marketing

JANUARY 9, 2024

The customer must be at the heart of everything you are, do, and create, including a) vision, mission, strategy, and planning, b) functional groups including marketing, sales, finance, HR…, c) design of products and services, d) solution delivery systems, and e) innovation and process improvements. You must go broader.

Customer Satisfaction 206

Customer Satisfaction Marketing Management Loyalty Paid Search Agency 206

Marketing Insider Group

JANUARY 31, 2022

Build a customer loyalty program. Your POS system should keep you up to date on how your products are moving. When a product is popular, it’s only natural to ride the wave of its popularity and sell as much as you can. Build a customer loyalty program. Create a better customer experience.

POS 234

POS Planning Loyalty Word of Mouth 234

Sana Commerce

NOVEMBER 10, 2023

Plus: how digital commerce is relevant to B2B product sellers today, along with the strategies and tools you need to implement a digital commerce ecosystem that works for your business. Investing in digital commerce is crucial at a time where 72% of B2B buyers start their purchase journey online. What is digital commerce?

Enterprise Management 52

Enterprise Management Marketing AI Work Management Marketing Management 52

Martech

OCTOBER 18, 2023

Loyalty campaigns. they hit a product page) or cart abandonment. If your brand is being cautious, try a simple reminder with the first email and then (if they don’t purchase) a discount in the second. This approach showcases customer and product understanding and is a potentially easy source of quick revenue wins.

Personalization 114

Personalization Loyalty API eCommerce 114

Navigate the Channel

AUGUST 7, 2023

Among these platforms, Houzz has emerged as a powerful tool for building product marketers, providing a unique opportunity to showcase their products and services to a highly engaged community. Understanding these features is crucial for building product marketers looking to capitalize on this platform effectively.

Social Media 65

Social Media Social Marketing Product Ad Building 65

Valasys

FEBRUARY 28, 2020

Ever wondered how to build customer loyalty with content marketing? This includes proactively answering to the after-sales & services queries of the customers & guiding them with the insightful how-to-videos to make the best use of the products or services they have purchased. billion in 2015 to $4.0 billion by 2020.

Loyalty 72

Loyalty Top of Funnel Content Marketing Ad Building 72

Salesforce Marketing Cloud

MARCH 7, 2024

Email segmentation is when you organize your email recipients into smaller groups with the purpose of sending them relevant information. These targeted groups are typically based on behavioral or demographic data, such as geographical location, previous purchases, or specific actions taken on your website.

Segmentation 114

Segmentation Marketing AI Marketing Automation Services Lead Ranking 114