Tue.Jun 10, 2014

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How Speech Analytics Can Improve the Contact Center Experience

ViewPoint

'If you’ve ever called a customer service department for help, you’ve probably heard the message: “Your call may be recorded for quality assurance.” Perhaps you’ve wondered, what happens to those call recordings? Blue Cross of Northeastern Pennsylvania wanted to learn why its customers were calling. Sure, agents can note in their records that customers were calling about a benefit, claim, or other issue, but according to customer service director Bob McDonald, those

Analytics 202
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Heather Zynczak, Domo’s CMO: Marketing Intelligence is Changing Fast—and Most CMOs are Missing It

Crimson Marketing

'Marketing a product or service has largely been an art form—develop a creative idea, and promote it through available media. However, in the increasingly quantitative marketing atmosphere, marketing has become as. The post Heather Zynczak, Domo’s CMO: Marketing Intelligence is Changing Fast—and Most CMOs are Missing It appeared first on.

CMO 174
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Best-in-Class Marketers Prove They Create Value

Vision Edge Marketing

'In 2000, the Advertising Research Foundation probably didn’t realize that their report about marketing’s ability, or lack thereof, to measure its value and contribution would initiate numerous studies, conferences, and products on the topic. This year’s joint VEM/ITSMA Marketing Performance Management Survey * , which looks at how marketers and C level executives would rate marketing’s value, revealed that 85 percent of the nearly 400 study participants are seeing increased pressure for market

Class 163
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An Executive Summary for 6 Competencies for Enterprise Content Strategy

Avitage

'Enterprise organizations face a serious challenge with the creation and management of content that impacts the success of new customer acquisition and profitable revenue growth, as well as tactical marketing and selling initiatives. The Internet and changes to buyer behavior has made content a strategic imperative and key driver of strategic business objectives, however; The traditional approach to customer content development, funding, and content production processes will not meet sales and m

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WorkCast's Ultimate Webinar Handbook 2024

Elevate your webinar game with WorkCast's Ultimate Webinar Handbook! Packed with insights from our seasoned webinar experts, this comprehensive guide is your go-to resource for mastering the art of B2B webinars. Learn the fundamentals, from defining webinars to exploring their benefits and diverse use cases. Discover the key elements of running a successful webinar, avoiding common mistakes, and making your sessions more engaging.

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5-Step Process For Finding Your Perfect Content Marketing Partners

Convince & Convert

'Are you pulling your hair out trying to market your content on your own? It’s quite a big undertaking – that’s why you shouldn’t do it. Whoa now… I didn’t mean you should give up on marketing your business online. What I mean is you should never work by yourself. You know that promoting your business using useful website content and social media is a great way to build your audience and generate more customers at a relatively low cost.

More Trending

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Industrial Web Design – Visit to Call is Not Automatic

Industrial Marketing Today

'Nine out of ten times, manufacturers and industrial companies want their site visitors to call them right after they visit the site. Right or wrong, this is the primary call to action they want when discussing industrial web redesign. They do like the idea of generating leads via content downloads but that is secondary to [.] The post Industrial Web Design – Visit to Call is Not Automatic by Achinta Mitra appeared first on Industrial Marketing Today. [ This is only a content summary.

Design 87
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8 Things I Learned at Integrated Marketing Week in New York City

SugarCRM

'The post 8 Things I Learned at Integrated Marketing Week in New York City appeared first on Marketing Automation | Lead Generation | Email Marketing | Salesfusion.

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Why You’re Feeling All The Feels: The Sadvertising Trend

Vidyard

You have to tell your brand’s story. That is (and has been) the buzz in marketing for ages. And it’s completely true – your story separates you from others and it’s how people connect with your company. It also happens to be exactly what video marketing is especially good for. Storytelling. Visual storytelling. Emotional storytelling.

Trends 50
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What Are Assessments And Personality Tests?

SnapApp

Assessments, or personality tests as they are sometimes called, are used to deliver customized results based on how a user answers a series of questions. Common examples include: Persona Tests – “ What type of technology adopter are you? ” or “Which city should you live in?”. Benchmarking Tests – “How secure is your data?” or “How healthy are you?”.

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The Top 3 Tips for Writing Successful White Papers

In the B2B marketing toolkit, white papers can be a powerful option for reaching decision-makers and experts, presenting them with interesting information that improves their perception of your organization's competence and thought leadership. That said, a poorly executed whitepaper will not only be unable to influence your desired audience but will also come with significant costs that other assets won't incur.

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[On Demand Webcast] 5 Tips for Converting MQLs to Revenue

LeanData

Are you ready for account based selling? Find out how account based lead management increases MQL conversion rates. Listen to this on demand webcast available now. LISTEN NOW! For many B2B companies, inside sales reps are the first point of contact for inbound and outbound leads. Yet they often don’t see the leads they desire. How can companies get the most out of their account based selling efforts?

Webcast 40
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Search and Social Lessons from the Zenith Social Media Marketing Conference

Webbiquity

'Last month’s Zenith Social Media Marketing Conference opened with a blast of presentational energy from Neal Rodriguez. While there’s no video of his keynote available, his YouTube channel will give you some sense of how Neal can wake up an early-morning crowd in a packed ballroom. The conference, hosted by Marty Weintraub ‘s agency, aimClear, was an impressive affair.

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[On Demand Webcast] 5 Tips for Converting MQLs to Revenue

LeanData

Are you ready for account based selling? Find out how account based lead management increases MQL conversion rates. Listen to this on demand webcast available now. LISTEN NOW! For many B2B companies, inside sales reps are the first point of contact for inbound and outbound leads. Yet they often don’t see the leads they desire. How can companies get the most out of their account based selling efforts?

Webcast 40
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Mastering the Many Roles of a Social Media Professional

Convince & Convert

'The Social Pros Podcast in May brought in a new batch of expertise, featuring guests from Plus Your Business , the Google+ experts; SAP , a German multinational software company; Canva , the Australian, “amazingly simple” graphic design app; global retail giant Walmart ; and the world’s largest credit union Navy Federal. This month’s social pros touched on topics across the entire scope of social media marketing.

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21 Advanced ChatGPT Prompts To Take Your Social Media to the Next Level

Upgrade your social media game with our in-depth playbook: "21 advanced ChatGPT prompts for social media managers". These powerful prompts are tailored to supercharge your content creation, strategy development, and results analysis. Say goodbye to writer's block and hello to endless creativity as you effortlessly generate engaging posts, come up with original strategies, and optimize your social media performance - all in a fraction of the time.

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Why You Need a Content Marketing Strategy

ANNUITAS

'Content marketing is at the heart of what we do as marketers these days. Cool infographics, eBooks, podcasts and everything else under the sun. It’s the best way to connect with your buyer. It’s really the only way to start the conversation, Engage your buyers and gain permission to continue that conversation. But, how do you know what to create, when to deliver it and with whom to communicate?

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80% of CEOs Aren't Impressed With Marketers: How IT Can Change Their Mind

Hubspot

'There have been hundreds of thousands of words spilled over the new mandate to drive CIO and CMO alignment. A Google search with those words in quotes produces more than 19,000 results. There are white papers, articles, blog posts, events, and even entire websites dedicated to the alignment of the technology and marketing agendas. In many cases, this alignment is defined as each group working in tandem to share skills and clearly communicate each other’s charter.

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Webinar Recording: 5 Strategies to Get the Best Website Conversion

LeadSquared

A wide range of questions were asked at the webinar on ‘ 5 Strategies to Get the Best Website Conversion ’ conducted by Nilesh Patel, CEO of LeadSquared. Those of you who missed the webinar, here’s a summary of some of the questions asked during that session. You could also listen to the webinar recording on ‘5 Strategies to Get the Best Website Conversion’ here. .

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5 Tips to Refresh Your B2B Lead Generation

LEADership

'9 pm and the last rays of the sun still continue to spread their glow in the sky. The magic of this season. The time for grilling and chilling. Perfect weather to enjoy outdoor sports, adventure or simply just get outside. And there’s nothing like a tall, cool, refreshing drink that has been masterfully created to deliver sheer delight. I found some nice ones, non-alcoholic as well as these exciting summer cocktails —take your pick!

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The Resurgence of Direct Mail as a Growth Marketing Strategy

Speaker: Jeff Tarran, COO, Gunderson Direct & Margaret Pepe, Executive Director of Product Management, U.S. Postal Service

Learn the secrets to direct mail success for growth marketers! Industry veterans Jeff Tarran and Margaret Pepe are here to delve into how direct mail has completely evolved in recent years, and has rightfully earned a seat at the table alongside the email and digital marketing plans of SMBs, enterprise companies, and agencies as they look into strategy for 2024 and beyond.

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Typography 101: Everything a Beginner Should Know

Hubspot

'Like many of you, I am a trained marketer and a DIY designer. I read The Marketer’s Crash Course in Visual Content Creation and learned some essential PowerPoint and Photoshop tricks, but I really wanted to take my design skills to the next level. So I asked all my designer friends what my next step should be, and every single one said to take a course on typography.

Design 61
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Successful SNS’s should be modeled on the college campus

Biznology

'The future of Social Network Services (SNS) can be discovered on High School and College campuses. I believe that topic-specific “vertical” SNS’s are very important, but I also think that the model needs to be University-like – a modularized SNS. There needs to be a campus “brand” (or University) within which the topic-specific “clubs,” “houses,” “fraternities,” “dorms,” and “interest groups” can interact – somewhere where crossovers, cross-fertilization, and aggregation are encouraged – no, ne

Digg 175