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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Let’s dig into each: The new chatbots leverage natural language processing to learn from the customer’s inputs – which can be used by B2B GTM teams with more complex product configurations and pricing models. All of these are purportedly AI-driven. GTM Implications The obvious benefit for B2C/retail GTM use cases is clear.

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Four free ways your CRM can drive more value across the business

Velocity Partners

Despite their versatility, most folks only ever realize a fraction of their potential (whether that’s slicing open Amazon packages or storing lead data). But here’s the thing: unlocking your CRM’s potential is essentially free. Here are four free ways you can use your CRM to drive more value across the whole company. #1:

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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

Real-time support and proactive services are key to retaining customers over the long term, and automation tools simplify these processes for you and your clients. Choose a CRM tool that offers live chat, frequent and automated customer surveys, and quick delivery tracking features. Train your employees.

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Decoding the Customer Journey: A Guide to Effective Marketing Attribution – Pt. 4

Heinz Marketing

This influx can overwhelm traditional data processing systems, leading to slow performance and increased costs. Common signs of this problem include slow data processing times, frequent system crashes, and the inability to analyze data in real-time. System Failures: Frequent crashes or system downtime during data-intensive operations.

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3 New Ways Marketing Cloud Helps You Succeed With AI

Salesforce Marketing Cloud

Personalize at scale with new ways to share behavioral insights and data across marketing and CRM, launch customer referral and promotional programs, and jumpstart your journeys with out-of-the-box industry best practices and templates. Availability : The new Amazon and Databricks integrations will debut in pilot next year.

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The personalized CRM: Why current tools aren’t giving sales reps the insight they need, and how an improved CRM changes the game

ClickZ

In our day-to-day lives, we expect our Amazon Prime histories to contain a complete record of everything we’ve ever bought and provide recommendations of things we might like to buy in the future. But let’s take sales for example — imagine if a CRM were able to offer sales teams a complete, cohesive overview of the customer.

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Expanded integration lets Salesforce sell through AWS

Martech

In addition, the CRM giant is launching connections for AWS’ cloud that will make it easier to customize large language models. This includes enabling Salesforce Prompt Builder to integrate with large language models hosted on Amazon Bedrock and utilizing the Einstein Trust Layer for secure fine-tuning of neural networks. Get MarTech!