ANNUITAS

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The Impact of Strategically Orchestrating the B2B Customer Journey

ANNUITAS

In a rush to embrace the new reality of the customer-empowered world, more than 75% of today’s B2B buyers are actually finding it harder to make purchase decisions. During the purchase process, 90% of buyers agree that information is generally of high quality, but 50% were overwhelmed by the sheer volume of content available.

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Understanding the Generational Divide in B2B Decision Making

ANNUITAS

At the same time, Millennials tend to move through the purchasing motion quickly , while Gen Xers want to take the time to prove business value to colleagues. Knowing how this maps to purchases of your own solution will help you support the needs of each decision maker at each buying stage through effective content.

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How Sales Can Build Better Digital Relationships with Prospects

ANNUITAS

Change in the working environment, change in the tools companies are using, and change in how buyers seek information and make purchases. Now more than ever, trust is important in the buying process as prospects continue to carefully consider purchases. But sellers have been challenged to build trust through relationships.

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Industry Perspective: Is Your Demand Marketing Keeping Up With the Changing Buying Process of B2B Banking Customers?

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Managing the timeframe to purchase in a customer’s lifecycle has always been a challenge for financial institutions. Potential customers can enter and exit the decision-making process at any point, and external pressures are a heavy factor in whether or not a purchase (or change) will occur. You’ve most likely made a customer for life.

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Adopting a Self-Service Sales Model in Your Organization

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Research shows that 99% of B2B buyers would both make a new purchase and complete a renewal in an end-to-end digital service model. It’s clear: Buyers want a self-service purchasing option. Giving your buyers the option to guide their own path to purchase requires meeting their needs at every stage of the buying journey.

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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

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There is, in short, a great opportunity to leverage these tools to gain competitive advantage in B2B by creating more engaging, immersive and personalized experiences for anyone visiting your digital properties.

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How Harnessing the Macro Customer Experience Can Drive Growth

ANNUITAS

That formulaic approach is still widely applied today, but organizations that offer a considered purchase with a long sales cycle are finding that traditional growth marketing isn’t working for them. Because even growth marketing plans are largely tactical.