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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

When grounded in your customer data and knowledge base, you can personalize these generated replies, making them more trustworthy. The hottest topic in service today is generative AI, especially in the contact center. Yet, only 24% are actually using any form of contact center AI. What’s in the way?

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Introducing Our Latest Feature: Create a Personalized Summary

SnapApp

SnapApp’s latest feature allows you to create a personalized PDF that summarizes the visitor’s interaction with your SnapApp for every completion. While the header and footer are locked to their respective positions, you can arrange the other content in any order. To see it in action, check out this SnapApp: Content loading.

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17 Sales Training Games, Activities, & Ideas to Ramp Up Your Team

Hubspot

Your reps need to learn and retain all of the company-specific skills and knowledge in order to succeed in their jobs. Your reps need to learn and retain all of the company-specific skills and knowledge in order to succeed in their jobs. That way they’ll be locked and loaded when someone brings that concern up on a call.

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7 MailChimp Alternatives (Our Feedback After Trying Them Out)

SendX

To begin with, they charge based on list size and not contacts. Chances are, you’re looking for something with better legal policies, pricing and support. Yep, we’ve traveled that road as well. Their support can be really bad, and their pricing can be a worrisome venture as your email list size grows. Pick one which best suits your needs.

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Pros and Cons of Low-Code Technology Today

TrustRadius Marketing

You won’t need any programming knowledge for software development in these applications. IDEs are not included in all low-code development platforms, but the ones that have them can give you a system where you can hand code or not based on preferences. What is a Low-Code Development Platform? ” Pros and Cons of Low-Code Software.

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How a Video Library Can Help Power Every Part of Your Business

Vidyard

There comes in a time in every marketer’s career when they involuntarily shriek, “Save us from cat videos!” Okay, perhaps they don’t use those exact words. But they do shake their fist at YouTube for sucking prospects down a time-wasting vortex. These leaders have all reached an impasse in their video maturity journey.

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Grow Your Wiki

Buzz Marketing for Technology

Web-based spreadsheet. Here’s another summary of all the tweets referencing my talk, created using Summize , a great tool that lets you search for twitter posts by topic, person, hashtag , etc. Thomas Vander Wal explains folksonomy - using social taging to organize knowledge based on interconnections between people.

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