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Why Direct Mail & Focus Groups Don’t Mix

The Point

Recently, a client sent us results of a focus group they had conducted, results that included an evaluation of direct mail concepts we’re developing for one of their products. This reminded me of an article (below) on direct mail and focus groups that I wrote more than 10 years ago.

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5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

Voice of the customer data represents the opinions, desires, demands and motivations of your target customers. Customers are an important stakeholder to your company, so it’s key that their personal opinions are taken into account. With VoC, customers’ opinions have a direct pathway to your entire organisation.

Opinions 156
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Maximizing Business Success: 5 Strategic Methods for Collecting Valuable Insights

Heinz Marketing

Focus groups and interviews delve deeper into qualitative aspects, unveiling nuanced opinions and attitudes. Advanced tools and software dedicated to data analytics enable organizations to not only collect these metrics but also analyze trends and patterns over time.

Business 117
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Using Your Competitors’ Knowledge to Build Your Business

The Lead Agency

Conducting customer surveys, focus groups, or interviews aids in understanding consumer perceptions and preferences, providing valuable qualitative data. Online reputation management tools like Trustpilot or Yelp help gauge customer reviews and ratings, offering a glimpse into how businesses are perceived by their clientele.

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How to Use Different Types of Customer Data to Fine-Tune Your GTM Motion

SalesIntel

Technographic Data Technographic data includes information about the technologies and software your target audience uses, such as CRM systems, marketing automation platforms, and communication tools. Focus Groups: Bringing together a small group of participants to discuss and share their opinions on specific topics or products.

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How to Develop Fresh Ideas for Your B2B Content Marketing Program

KoMarketing Associates

Bring in new writers, guest bloggers, freelancers, or people from other departments to write content that offers more varied perspectives and opinions. Focus Groups. It’s also fairly easy (with some planning) to hold your own focus group if it’s not something your company does regularly. Existing Audience Surveys.

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Make Each Dollar Count: How to Maximize Marketing Budget in 2024

Oktopost

Social Media Listening : Monitor social media platforms to gauge customer sentiments, opinions, and discussions related to your brand and industry. Focus Groups: Conduct focus group discussions with a representative sample of your target audience. But all marketing tools and platforms come at a price.