Remove experience

Chris Koch

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2011: The year of personal brands

Chris Koch

This is the year that the personal brand begins to do battle with the corporate brand. I think we need to let the personal brand win—especially in B2B. It’s relevant but still a step removed from the truly personal connection. Then as marketers, we create a virtuous cycle that links these personal brands to the corporate brand.

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What Pisses off the Man Who is the Face of 3D Printing

Chris Koch

Pettis is one of the few CEOs today who can speak about the education system from experience. He did a series of videos of himself demonstrating how to make art projects and then had the eerie experience of playing the videos in class while standing next to the monitor. A CEO Who Lived the Crisis in Education. Viral How-Tos.

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Sports Analogies Suck, Right?

Chris Koch

Capturing this opportunity requires stoking fans’ passion not just during game days, but 365 days a year, through every conceivable channel – in person, on the web and through mobile and social media. What’s the best way to deliver a more engaging experience to season ticket-holders and casual fans alike?

Loyalty 100
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Why Can’t Companies Be More Like the Iroquois?

Chris Koch

Organizations need someone to orchestrate the cross-channel experience, even if they don’t own it. This person must be relatively senior in stature and visible across all functions, serving as an internal partner to connect disparate groups around a customer-centric strategy. Form temporary problem-solving teams.

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How to squander your leadership in social media

Chris Koch

Recently, an analyst relations consultancy, SageCircle, broke the story that Forrester management will require its analysts to take down their personally-branded blogs or redirect readers to a Forrester-branded blog. Another example is Experience: The Blog, by Augie Ray, who is Owyang’s replacement at Forrester. Oh wait, I forgot.

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Why Companies Must Hire for Potential, Not Skills

Chris Koch

The problem wasn’t that HR was sending her unqualified candidates; it was that those qualifications included a very specific skill: experience writing about computers, which I didn’t have. Nearly two-thirds (65 percent) of respondents to the PwC survey said they choose their jobs based on opportunities for personal development.

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The crisis of buyer information in B2B and how to fix it

Chris Koch

And people’s B2C experiences have a habit of leaking over to their B2B behavior. Rather than trading information for value or simply stealing it through invisible cookies, what if we actually did it the way people do in real life: through a personal relationship? It may seem facile, but social media are the answer. They really do.

B2B 100