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The B2B case for retention marketing: 7 key tactics

Martech

They have also been trained in concepts like customer management, LTV and the financial value of loyalty. At last, marketing professionals are slowly getting involved in customer management and customer experience, adding value to areas like customer success and account management. These buyers don’t want to talk to a salesperson.

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MarTech Salary and Career: Greg Morales on the joy of always learning

Martech

How I ended up here is just being exposed to marketing service providers and kind of working my way up through the industry in different areas. We went from traditional database marketing and then digital came around and as digital came, it opened up this whole new world that nobody had really played in before.

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Pega: AI will power the autonomous enterprise

Martech

“I still run into people who want to talk about audiences and segments — which goes back 35 years to database marketing,” he told a press panel. “Most marketing is remarkably unevolved,” he continued. AI-built simulated customers to help speed customer service agent training.

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Consultants Collective Profile: Ruth Stevens

Biznology

I appreciated that Marc, a classically trained direct marketer like myself, approached the project with a test-and-learn mindset. I love the complexity and variety in B2B marketing. What’s the last book read? It paid off, big time! Why do you do what you do?

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Harnessing AI-based Account segmentation in ABM

Valasys

This involves gathering data from various sources, such as CRM systems, marketing automation platforms, and external databases. Marketers must ensure that the data is clean, accurate, and properly organized to yield meaningful insights when fed into AI algorithms.

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5 Steps to customer data hygiene: it’s not sexy, but it’s essential

Biznology

But it also means training for your key-entry personnel. Train and motivate call center personnel, customer service, salespeople, and distributors—anyone with direct customer contact—to request updated information at each meeting. B2B Marketing B-to-B marketing B2B marketing data hygiene database marketing marketing database'

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Three barriers to B2B data-driven marketing

Biznology

Database marketing, also known as data-driven marketing, is being used across the B2B go-to-market process today—but it’s very likely called something different. So classically trained practitioners need to go with the flow and adjust to the new vocabulary. Everything old is new again.