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The 13 Social Media Customer Service Stats You Must Know

Convince & Convert

Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? This leaves no doubt that your company’s success largely depends on your customer support. And it’s exactly why you should focus on providing holistic customer service through social media.

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MarTech’s CRM experts to follow

Martech

Because it is so useful, CRM is constantly evolving to meet the newest challenges and customer behaviors. He is also host of the “Founder’s Coffee Podcast,” where he interviews fellow software company founders. LinkedIn: SalesforceBen (68K followers) X/Twitter: SalesforceBen (15.5K It changed everything.

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HubSpot brings popular enterprise features to pro-level customers in its latest release

Martech

HubSpot rolls out new product features almost every day, and some of the most exciting updates from the past month include: Playbooks, call transcription and call coaching are now available in the Professional level of Sales and Service Hub. Records imported from Salesforce to HubSpot can now be filtered using the native integration.

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7 Best Nonprofit Email Marketing Software (Compared)

Optinmonster

Are you looking for the best email marketing software for your nonprofit website? In this article, we’ll show you some of the best email marketing software for nonprofits. Best Email Marketing Software for Nonprofits. Some of the key points we considered for picking the software are: Budget-friendliness.

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What Is Digital Experience Software in 2022?

TrustRadius Marketing

You need to manage the site itself to ensure customers make it to the checkout screen, but you also need to drive traffic with marketing and then follow up to keep customers coming back. If you want to transform your platform and workflow all at once, you might consider digital experience software.

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How the Flywheel Killed HubSpot's Funnel

Hubspot

I love the funnel so much that my team at HubSpot was literally called the Funnel team, and the opening slide of my global team kickoff this year was a photo of about 25 funnels. Funnels produce customers, but don’t consider how those customers can help you grow. And all the momentum you built acquiring that customer?

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The State of Digital Transformation in B2B In 2024

Top Rank Marketing

Marketers must continuously assess and adapt their marketing technology stack to remain competitive, meet evolving customer expectations, and seize new opportunities in the digital landscape. That same study found that approximately 70% of businesses planned to increase their software investments in 2023.