Martech

MARCH 20, 2023

Dig deeper: AI is used in marketing by two thirds of B2B orgs, Forrester finds 2: Be brief. Using fewer words forces you to pinpoint what it is you want. Before you enter your prompt, read it and ask yourself, “Is this word really necessary?” Use words that are easy to understand. If so, include that in the prompt.

Account Based Marketing 98

Account Based Marketing Marketing AI Top of Funnel Forrester 98

Marketing Insider Group

MAY 3, 2021

In looking at some research, I found an interesting study from Forrester every B2B content marketer should see. Leaders often get picky about content because they read it as themselves, not the customer. Waffling or being uncertain won’t win over customers. Most industries are in a state of content marketing saturation.

B2B Marketing 289

B2B Marketing Content Marketing B2B Thought Leadership Planning 289

Sword and the Script | B2B

JANUARY 23, 2024

Forrester analyst Lori Wizdo wrote those words eleven years ago. All these years later, a new report by 6sense, penned largely by a former Forrester analyst, has come to the same conclusion: when buyers first contact a seller, they are “69% of the way through a buying cycle.” It hadn’t even been imagined.

B2B Thought Leadership 69

B2B Thought Leadership B2B Sales Studies Thought Leadership 69

Marketing Insider Group

DECEMBER 8, 2020

Digital transformation is a necessity to stay competitive and meet customer needs. B2B SMBs can achieve digital transformation with minimal friction by adopting the right technology, committing to digital marketing, empowering employees, and delivering optimal experiences for customers. The New Customer Experience.

Digital Transformation 276

Digital Transformation Marketing AI Work Management Marketing Management 276

Leadspace

MARCH 9, 2022

Most often I think about it from the point of view of the company strategy rather than from the perspective of the customer. The phrases “actions speak louder than words” and “you are what you eat” come to mind as I think about the characteristics of a great B2B Customer Data Platform. A CDP is very personal to an organization.

Ideal Customer Profiles 62

Ideal Customer Profiles Lead Ranking Marketing Management Marketing Analytics Tools 62

Leadspace

MARCH 9, 2022

Most often I think about it from the point of view of the company strategy rather than from the perspective of the customer. The phrases “actions speak louder than words” and “you are what you eat” come to mind as I think about the characteristics of a great B2B Customer Data Platform. A CDP is very personal to an organization.

Ideal Customer Profiles 62

Ideal Customer Profiles Lead Ranking Marketing Management Marketing Analytics Tools 62

Vision Edge Marketing

APRIL 7, 2020

A study by Forrester found that companies committed to customer experience (CX) have higher brand awareness, higher average order value, higher customer retention, higher return on spending, and higher customer satisfaction rates. So, when customer experience goes awry it can be extremely detrimental.

Customer Satisfaction 170

Customer Satisfaction Work Management Forrester Lead Scoring 170

Zoominfo

JUNE 11, 2021

In other words, more than 840,000 new American companies grew out of the pandemic — establishments that present opportunities for sales teams. Research analyst firm Forrester pegged increased use of videos by sales teams as a trend for 2021. Sellers will look for more dynamic ways to earn buyers’ attention,” the Forrester team wrote.

Zoominfo 130

Zoominfo Cold Calling Intent Signal Work Management 130

Zoominfo

JUNE 11, 2021

In other words, more than 840,000 new American companies grew out of the pandemic — establishments that present opportunities for sales teams. Research analyst firm Forrester pegged increased use of videos by sales teams as a trend for 2021. Sellers will look for more dynamic ways to earn buyers’ attention,” the Forrester team wrote.

Zoominfo 130

Zoominfo Cold Calling Intent Signal Marketing & Strategy 130

Valasys

DECEMBER 5, 2019

Forrester predicts that progressive marketers will be more proactive in their engagement with buyers in 2020. According to Forrester by the year 2021, 48% of the marketing organizations will be organized to support customers’ journeys. The Key B2B Digital Marketing Trends for 2020. The Key B2B Digital Marketing Trends for 2020.

Marketing AI 110

Marketing AI Trends B2B Marketing Top of Funnel 110

Marketing Insider Group

AUGUST 30, 2021

I see with marketing (and sales) this: we get clinical and treat our customers as objects to convert rather than people who need help. As I listened, I realized that there’s a greater need for customer empathy. But, it’s become harder to connect and build trust with customers. Why do you need to build customer empathy?

Paid Search Agency 291

Paid Search Agency B2B Sales Marketing & Strategy CMO 291

Top Rank Marketing

JUNE 30, 2023

MarketingWeek Forrester: Nearly One-Third Of Ad Agency Jobs Will Be “At Risk” From Automation By 2030 Despite almost of third of advertising agency jobs being at risk from automation by 2030, double-digit growth for market research and marketing specialists is expected by 2030, according to recent Forrester and U.S.

Paid Search Agency 56

Paid Search Agency Budget Programs CMO Advertising Agencies 56

Contently

DECEMBER 3, 2020

There’s first-touch attribution, last-touch attribution, and custom attribution. According to an internal study, 67 percent of our customers’ traffic came from search over the past year. But only a small number of our customers had invested in tracking the SEO value of their content. “This is content ROI.”

Lead Ranking 188

Lead Ranking Multi-Touch Attribution Lead Scoring ROI 188

Vision Edge Marketing

FEBRUARY 22, 2022

Echoing the words of McKinsey, “consideration is a company’s most critical battleground.” Consideration as it relates to the customer buying journey means your company and your offer have made the short list of options and are among the “consideration” set. Map the customer journey to your internal pipeline management process.

Work Management 183

Work Management Marketing Management Lead Ranking Buy 183

Marketing Insider Group

OCTOBER 14, 2019

According to research from Forrester , CMOs are spending more on tech than any other C-suite members. Customers have more choices than ever — they aren’t going to waste time on brands that look and act like all the rest. . Customers quickly call foul when a company holds a social position it doesn’t back up with action.

Brand Identity 169

Brand Identity Branding Advertising Agencies Paid Search Agency 169

markempa

JULY 6, 2017

According to Forrester, top performers convert 1.54% of leads to revenue. Source: Forrester US and Europe B2B Marketing Tactics and Benchmarks Online Survey. Additionally, LeanData’s 2017 study on lead routing and management found 57% of respondents questioned if their lead management workflow creates a positive customer experience.

Sales Management 326

Sales Management Lead Management Ideal Customer Profiles Lead Ranking 326

SpotMe Blog

JULY 28, 2023

Most of our customers, particularly in the life sciences and pharma industries, who were hosting hundreds of virtual events during the pandemic have now re-added in-person to their event mix. Customization Can you customize the look and feel of the in-person event platform website and registration pages?

Marketing Automation Services 52

Marketing Automation Services Enterprise Management Work Management Marketing Management 52

Content Standard

APRIL 5, 2021

Today’s customers understand their value to businesses, and they know that the digital era of business is saturated with solutions providers jockeying to sell to their target audience. This awareness helps bolster efforts at personalization that connect marketing efforts to specific customer pain points.

Top of Funnel 104

Top of Funnel Differentiation Paid Search Agency Thought Leadership 104

Martech

AUGUST 30, 2022

The disruptions brought about by the COVID-19 pandemic have resulted in businesses renewing their appreciation for existing customers, as well as customer journey orchestration (CJO) tools that help guide and enhance the journey. Read next: What is customer journey analytics? The end-to-end customer journey.

Touchpoints 107

Touchpoints Gartner Word of Mouth Loyalty 107

ClickDimensions

APRIL 15, 2021

Did you know that it costs a business five times more to acquire new customers than it does to keep current ones? This finding from Forrester is particularly important to organizations since the onset of the pandemic. With budgets tightening for B2B and B2C purchasers around the globe, customer retention is critical.

Cross-Selling 119

Cross-Selling Campaigns Effectiveness Tips 119

Tomorrow People

MAY 30, 2022

Why customer retention should be your top priority. When it comes to B2B marketing, businesses often focus on customer acquisition. After all, you can’t build brand loyalty if you don’t have customers. But what if you already have a decent customer base? That’s where customer retention comes in. How to get started.

B2B Marketing 156

B2B Marketing Work Management Marketing Management Cross-Selling 156

Marketing Interactions

MARCH 25, 2023

A recent report from Forrester, The Future of B2B Content , makes a solid point about the risks of product-focused content that fails to resonate. Sixty-nine percent of customers are unlikely to expand contracts if content isn’t helpful or valuable. Start by talking to buyers and customers. Define your ICP.

B2B Marketing 91

B2B Marketing Content Marketing B2B Content 91

Biznology

JANUARY 16, 2017

One of the challenges business owners face is attracting new customers while trying to retain current customers. B2B companies tend to focus more resources on attracting new customers than retaining current customers. What does your B2B marketing program have to do with your customer retention strategy?

Pricing 80

Pricing Price Loyalty Forrester 80

ViewPoint

MARCH 6, 2014

Companies try to dutifully engage with customers and prospects on all the main social channels, plus as many of the secondary ones as possible. Social distribution of content and messages isn’t considered all that effective in providing business value to companies, according to a recent analysis by Forrester Research.

Paid Content 120

Paid Content Social Media Customer Surveys Paid Search Agency 120

Content4Demand

FEBRUARY 16, 2021

As marketers look to take their strategies further, one area that can deliver big results includes the most effective advocates for your company: your customers. In other words, it’s providing products, experiences and customer service so good that customers can’t help but share.” Review your social media.

Paid Search Agency 115

Paid Search Agency Marketing Strategy Marketing & Strategy B2B Marketing 115

Heinz Marketing

DECEMBER 26, 2020

How To Build A Customer-Centric Culture In Your Workplace. Building a customer-centric culture in your workplace can be difficult, but here are some steps you can take to get started. Some wise words on writing and how non-complicated it needs to be. The Road To Chatbots, Virtual Assistants For B2B Marketers, Per Forrester.

B2B 81

B2B Storytelling PR Deliverability 81

Marketing Insider Group

AUGUST 30, 2021

I see with marketing (and sales) this: we get clinical and treat our customers as objects to convert rather than people who need help. As I listened, I realized that there’s a greater need for customer empathy. But, it’s become harder to connect and build trust with customers. Why do you need to build customer empathy?

Paid Search Agency 175

Paid Search Agency B2B Sales Marketing & Strategy CMO 175

Martech

MARCH 30, 2023

More than that, Revella says, “check your customers.” Revella recommends a series of phone, online video or in-person interviews with a select group of customers to gather these five insights. The connected consumer Today’s customers prefer to feel like they know the company they’re buying from.

Conversion 132

Conversion Marketing Analytics Tools Paid Search Agency Buyer Personas 132

Contently

NOVEMBER 10, 2022

It’s almost as if the word “marketing” itself needs a marketing campaign because it no longer encompasses all that goes into building brands and growing revenue. One of the best parts of the platform is the ability to create workflow templates that can be customized each time you outsource a story.

Lead Ranking 130

Lead Ranking Enterprise Management Lead Scoring Work Management 130

Liveintent

JANUARY 28, 2022

The term, coined by Forrester Research in 2020, encompasses all data that comes “straight from the source.” Since consumers willingly share it, self-reported data is more likely to be accurate than some other forms of customer information. Another source of zero-party data is one we all know well.

eCommerce 71

eCommerce Ad Building Purchase Intent Forrester 71

Martech

DECEMBER 2, 2021

These aren’t the same fighting words you would have heard a few years ago.”. Salesforce’s “State of the Connected Customer” report found that an estimated 60% of business interactions now take place online, as opposed to 42% in 2019. This tendency, too, has increased as a result of the pandemic.

Account Based Marketing 144

Account Based Marketing ABM Webinar Metrics Marketing & Strategy 144

Only B2B

SEPTEMBER 1, 2020

Now, what can be done to outreach our customers? According to the study of Forrester Research, only 1% of leads effectively turn into revenue-generating customers. ABM saves our time and resources, it concentrates only upon qualified and desirable prospects, that can turn into customers. Final Words.

Account Based Marketing 152

Account Based Marketing Planning Lead Ranking ABM 152

Martech

NOVEMBER 11, 2022

B2C marketers must understand the impact 24/7 internet access has on how and why consumers buy what they do – and provide relevant, personalized content and experiences with which their customers want to engage. If you don’t know what your customer’s preferences are, you won’t be able to deliver email content that drives purchases.

Digital Asset Management 117

Digital Asset Management Work Management Marketing Management Digital Experience Platform 117

Conductor

JUNE 4, 2020

While we couldn’t have all our search friends, customers or even Conductors in the same place we did what all best marketers do… turn the challenge into an opportunity. We invited industry experts, customers and Conductors’ amazing search team to share their most pressing tips and tricks direct from their quarantine to yours.

SEO 64

SEO Tips SERP Forrester 64

Contently

MARCH 31, 2017

Personalization technology typically applies to optimizing the customer journey on a website or in campaigns; content—as the “ atomic unit ” of marketing”—undergirds all of it. Martech companies promise a customer journey filled with content automatically optimized and personalized for each customer.

Personalization 166

Personalization Account Based Marketing Content Marketing Gartner 166

Buzz Marketing for Technology

APRIL 30, 2013

As the shelf life of ecommerce sites gets shorter, it becomes harder for marketers to balance the latest trends while maintaining a seamless customer experience. According to Forrester Research, 39% of surveyed companies see a drop in conversion rates after replatforming, while 44% note slower load times once a new platform goes live.

Allocation 100

Allocation Forrester eCommerce Merchandising 100

Heinz Marketing

AUGUST 27, 2020

“Gallup research shows that fewer than three in 10 customers (29%) across B2B industries are “fully engaged,” meaning they are emotionally and psychologically attached to the B2B companies they do business with.” You match the words and visuals with how he describes his pain or problems. Completely Unaware. Problem Aware / Pain Aware.

Marketing Management 124

Marketing Management B2B Copywriting Forrester 124