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5 Tips for Effective Cross-Sell and Upsell Campaigns

ClickDimensions

This finding from Forrester is particularly important to organizations since the onset of the pandemic. Cross-selling and upselling campaigns are a great way to achieve this stickiness. Here are some tips for seizing that opportunity with effective cross-sell and upsell campaigns: 1. Be relevant. Consider timing.

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Forrester B2B Summit EMEA 2023: Focusing on Customer-First

Modern B2B

Looking inward to fix problems is a minefield, let alone addressing the customer growth opportunity at the same time (think ABM and cross-sell analysis to get a head start here). For example, what’s the return on (our) investment, what’s the cost per acquisition (to us) etc. times more growth. That’s a nice stat, right?

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3 reasons why customer journeys are the key to better experiences and profits

Martech

“The ability to focus on customer journeys and reorient your organization around customer journeys is the great ‘unlock’ for companies that are struggling, perhaps, to make progress with their customer experience scores and their programs,” said Joana de Quintanilha, VP, principal analyst at Forrester at The MarTech Conference.

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10 Strategies to Harness the Power of AI and Beyond in Sales

Lead Forensics

Example Tools: Yesware: Uses AI to analyze email behavior and suggest personalized content for your outreach. Example Tools: Brandwatch: Monitors social media conversations and analyzes sentiment to understand customer perception of your brand. Doodle: Another popular scheduling tool that allows for quick and efficient meeting booking.

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8 key tips for marketing to existing B2B customers

Tomorrow People

As Forrester aptly puts it: With the widespread adoption of recurring revenue models, marketing must maintain a focus on existing customers. To offer an example, software firms constantly develop new features in order to stay compatible with their users’ needs. Reevaluate your organisation’s upselling and cross-selling strategies.

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Better Process Mapping Reveals Opportunities to Optimize for Profitability

Vision Edge Marketing

Forrester research found that business process management (BPM) typically delivers 30-50% productivity gains. For example, order-to-cash or customer onboarding, or a critical support process like tech support ticket management. Let’s use the example of customer onboarding for a software company to illustrate the remaining steps.

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How Chief Growth Officers Drive Growth Through Customer Experience

Vision Edge Marketing

Why Customer Experience is the Best Growth Driver Several studies reveal the financial impact of CX on growth and profitability: A study by Forrester Research found “revenue growth through increased retention and enrichment makes up more than 90% of the top-line impact from improving CX.” “The Collaboration is Slack’s brand promise.