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What Is Good Customer Service?

Salesforce Marketing Cloud

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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How To Be Your Own Mobile Publisher (Without a Developer)

Salesforce Marketing Cloud

Consistent, personalized customer experiences are critical; 65% of consumers would switch to a competitor if a brand fails to connect with them. With Mobile Publisher , Experience Cloud can also build beautiful, CRM-powered mobile experiences. It often requires more specialized skills than building a digital portal or site.

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Ontraport Empowers Entrepreneurs to Create Web Apps Without Code

Ontraport

December 2, 2021 — Ontraport , the leader in CRM and marketing automation software for SMBs, today announced its new Dynamic Content Management System (CMS), a feature that makes it possible for businesses to create their own web applications to better serve their customers — without coding. Customer expectations continue to rise.

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Ontraport Empowers Entrepreneurs to Create Web Apps Without Code

Ontraport

December 2, 2021 — Ontraport , the leader in CRM and marketing automation software for SMBs, today announced its new Dynamic Content Management System (CMS), a feature that makes it possible for businesses to create their own web applications to better serve their customers — without coding. Customer expectations continue to rise.

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HubSpot’s February 2023 releases: The manager’s guide

Martech

Custom properties for marketing campaigns and improvements to lists highlight February’s HubSpot releases. HubSpot is publishing more comprehensive monthly updates outside individual portals, such as the “What’s New in HubSpot’s Software” page, previously limited to quarterly roadmaps.

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Top 10 Lead Enrichment Tools in 2024

SalesIntel

This can lead to wasted efforts and exhaust the supply of potential customers who match your ideal customer profile (ICP). Understanding Lead Enrichment Lead enrichment refers to enhancing your information about potential customers or leads by adding more details such as demographics, interests, or contact information.

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HubSpot Database Decay & Hygiene Strategy Made Simple

Envy

In one of our recent blogs on the HubSpot email health tool I covered the importance of keeping your CRM data clean. Emails are often not updated when contacts switch employers or when they update to a different email. Before I show you what needs to be done to keep your database tidy, here’s why database decay occurs.

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